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“Broken AC and Rude and unhelpful front desk.”

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Renaissance Malmo Hotel
Ranked #5 of 38 Hotels in Malmo
Certificate of Excellence
Miami, Florida
Level Contributor
74 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“Broken AC and Rude and unhelpful front desk.”
1 of 5 bubbles Reviewed 14 July 2014

We had a reservation, checked in on a hot, sultry night, and then were told the AC in the hotel was broken. The girl at the front desk was apologetic, but completely unhelpful. Eventually, with the help of a valet and the internet we found an air conditioned room at the Scandic Hotel and drove over there.

Room Tip: The hotel is in a busy square with many clubs and restaurants. Without AC it would be hot and terri...
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  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank ijloewy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerSTOCY, Hotelldirektör at Renaissance Malmo Hotel, responded to this review, 22 July 2014
Please accept my sincere apologu for the problems occured during your stay with us. Our A/C has been broken for a while and was not at all an easy fix. After two weeks of repairment work it has now been solved and is working 100% again.
I am really sorry for your experience with us. If you again are visiting Malmö please reach out and we will help you to a nice and comfortarble stay.
Yours sincerely
Martin Åkesson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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810 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (100)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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  • Any
English first
Wirral, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 13 July 2014

I only had the opportunity to stay for one night as part of a business trip but I am intending to stay here with my wife in the future as the hotel is was stunning, the room was absolutely beautiful and the staff were very helpful and friendly. The buffet breakfast was also very good. An excellent experience of which I hope to repeat again.

  • Stayed May 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank DMKH1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerSTOCY, Hotelldirektör at Renaissance Malmo Hotel, responded to this review, 22 July 2014
Thank you for your kind review and most welcome back in the future. Do not hesitate to contact us in advance for preparing something extra when you return to us together with your wife.
Welcome back!
Martin Åkesson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level Contributor
120 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 bubbles Reviewed 9 July 2014

This is a great hotel that needs to try a bit harder. As the title suggests, the staff were all friendly, the location is terrific and the breakfast was more than satisfactory, but...

We should have checked in at 3pm but had to wait until 4pm for our room to be ready. It was a baking hot day, and I asked for a drink - two glasses of water were duly supplied as we sweltered in the bar.

This takes me to my second point. The hotel air con was not working - the receptionists apologised but I see from looking back at reviews that this is an issue that the hotel has from time to time - it needs to be sorted, or the hotel should not advertise itself as having air conditioning.

Finally, I tripped over one of the wooden bars that join the carpet throughout the corridors and in doing so, I badly bashed a toe. While a receptionist showed concern and offered me a plaster when I drew it to her attention, no other action was taken. She said maybe they should have signs up - this seems unlikely and it was my fault. But I hoped that someone might inquire the next day when we checked out and paid for the one drink we shared from the mini-bar- no one did.

So - a great hotel that needs to work harder to please its guests - a free gin and tonic would have been nice!

Room Tip: Ask for a quiet room - we did and got one!
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  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Viv C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerSTOCY, Hotelldirektör at Renaissance Malmo Hotel, responded to this review, 22 July 2014
Dear Viv,

Thank you for staying with us and please accept my sincere apology for the problems with A/C. This has been along and very complicated story to get fixed but is is now working again since two weeks.
I agree we have some things to work on to be even better and this is also why feedback as yours are so valuable to us.
I hope for your return to Malmö and Renaissance Hotel and I will be happy to treat you with both a dinner and a Gin&Tonic for your feedback and for the problems that occured last.
'Most welcome back!
Martin Åkesson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Malmo, Sweden
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 9 July 2014

We slept there on our weeding night. When we booked we informed them on our late arrivel, special diet(vegan) a wish for bathtub in the room and late check out. All was taken care of when we arrived. Very nice room though you do not get any special view(a small garden on the roof). The breakfast buffé was really good also for a vegan. Staff was very friendly. We will come back should we need a hotel in Malmo

  • Stayed June 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Jan Krogh P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerSTOCY, Hotelldirektör at Renaissance Malmo Hotel, responded to this review, 22 July 2014
Thank you so much for your stay and your review. And congratulations, even if late, to your marriage.
Welcome back to celebrate for the future also!
Martin Åkesson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 6 July 2014

I chose this hotel based on the good reviews and the location and I was not disappointed! The staff were extremely attentive and helpful, we requested a "quiet" room having read some of the comments about it being noisy on the street facing side. Sure enough we had an inside room, with a courtyard type view, not a great view but that was no problem as it was so lovely an quiet which is what we wanted. The room was very comfortable and the bed was confortable and big. The room and bathroom a bit on the small side for a 5 star hotel, but as we paid a slightly discounted rate (through expedia) we were very happy with what we got for the price.

The bar area was lovely and relaxing but food and drink very expensive, even by Malmo prices. I recommend B*stard restaurant which is literally 30 seconds walk from the hotel, and not too expensive (book in advance if you can as it gets very busy).

The location was fab, 10 mins walk from train station, 30 seconds to Lilla Torg, about 15 mins walk to the beach.

Room Tip: Ask for an inside room for a really quiet night.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HelsLemons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerSTOCY, Hotelldirektör at Renaissance Malmo Hotel, responded to this review, 22 July 2014
Dear Helen,
Thank you so much for staying with us and I am happy you enjoyed your stay. We are located in a very lively area as you say. For good and bad.
I am happy you found Bastard, it is a lovely restaurant.
Most welcome back!
Martin Åkesson
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Rome, Italy
Level Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 3 July 2014

hotel excellent , position excellent, room excellent, breakfast good.

The brekfast is the only point that I want to highlight, still very good but it could be much better and with a larger mediterraneum menu.

Stayed June 2014, travelled on business
Helpful?
Thank marco_sandroni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerSTOCY, Hotelldirektör at Renaissance Malmo Hotel, responded to this review, 22 July 2014
Thank you so much for your kind review and for choosing Renaissance Malmö Hotel. I am happy you liked staying with us.
In regards to breakfast we try to keep this international but with Swedish specialities as the hotel is located in a area where we try to keep the food local and simply swedish. For next time please just ask for any other or more mediterranian specialities and most often we can help you out with this also.

Yours sincerely
Martin Åkesson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Eastern Sierra, CA
Level Contributor
254 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 bubbles Reviewed 1 July 2014

This hotel is in an historic (older) property and is well designed and appointed. We had two rooms - one facing the courtyard and one facing the street. The latter was pretty noisy while the former was blissfully quiet. The AC did not work in the room so we kept the window open as much as possible but this did not lead to a good night´s sleep. The basement fitness room was adequate; the breakfast buffet was among the very best that I´ve enjoyed with homemade jam, herring in mustard dill sauce, salmon, great bread, etc. Also, the staff was very welcoming and the small lobby bar allowed for some people watching. I will return if I ever get to Malmo again.

Room Tip: Ask for a courtyard view if you value a quiet room.
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank terere2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerSTOCY, Hotelldirektör at Renaissance Malmo Hotel, responded to this review, 2 July 2014
Thank you so much for staying with us and your kind words.
Happy to welcome you back sson again, and we hope that our complicated issue with AC will de solved during the coming week.

Thanks
Martin Åkesson, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Renaissance Malmo Hotel

Property: Renaissance Malmo Hotel
Address: 15 Maester Johansgatan, Malmo 211 21, Sweden
Region: Sweden > Skane County > Malmo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
Ranked #5 of 38 Hotels in Malmo
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Renaissance Malmo Hotel 4*
Number of rooms: 128
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