I was part of a group of 100+ people who rented the bangquet room for a three course meal and dancing afterwards.
I unfortunately received the worst service ever! At the start of the main course, I asked for a new plate because the one I had received had dark smudges. I even had to demonstrate how the dirt was picked up on a linen napkin. AFter a brief denial by the waiter,I then received a new plate. But then literally 2 seconds later the head of the wait staff came to my table with the same dirty plate. The woman leaned over my shoulder, pushed the plate in my face, and began giving me the history of the plate and why it wasn't dirty. Even the guest sitting to my right came to my defense and told the woman she didn't need to create an argument; just provide a new plate. All I wanted was a clean plate!
And no, after sending a complaint by email, I did not get an apology. In fact, apparently the head of the wait staff is also one of the owners and she sent the nastiest email. All I wanted was a clean plate!