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“NIce hotel but very poor conference service”
Review of Scandic Stortorget

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Scandic Stortorget
Ranked #26 of 37 Hotels in Malmo
Reviewed 31 March 2014

This hotel is right in the centre of Malmo in a lovely square. It has a slightly old world charm and the bedrooms look like they have not been refurbished for many years. Nonetheless the rooms were comfortable and very clean. But if you like modern this hotel is not for you. although for a weekend I would think it is ideal as there are lots of nice bars and cafes very close by.

Where the hotel did suffer was in the conference area- I was involved in a three day conference and for large parts of the time it seemed as if the staff disappeared after the morning shift. We constantly experienced coffee shortages as the machines ran out of water and used cups and plates etc seemed to pile up waiting for collection.

Lunch time was also hectic and noticeable for the absence of staff as some delegates looked for knives and forks - it seemed as if just one or two people were working when they needed five or six.

Those staff that were there were pleasant enough - reception staff were always ready to help. But I would not want to run an event there again.

  • Stayed: March 2014, travelled on business
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Thank Ichdien000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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109 - 115 of 426 reviews

Reviewed 9 March 2014

Great location 5-10 mins walk from central station. Room/bathroom warm,clean,comfortable and very cosy. Ideally situated for city centre and bars/restaurants etc. A bit of night club noise from next door which an ear plug sorted. Staff very helpful and friendly. Would we stay again: Yes...Breakfasts very good and lots of...

  • Stayed: March 2014, travelled as a couple
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Thank Clive S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 February 2014

Only stayed one night, but it is easy to find from the central station, it is excellently located in the middle of the big square and next to the little square and the rooms are very comfortable. The staff were all very polite and friendly and the breakfast good.

  • Stayed: February 2014, travelled on business
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Thank Thomo61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 February 2014

I stayed there for 5 days while attending a course "on-site" at the hotel. The location in the middle of Malmö city is great. Large selection of restaurants and stores within 2 minutes walk.

However the hotel itself is worn and tired, the rooms were freezing cold and so small there was hardly any room beside the bed. No designated place for the suitcase, which meant I had to place it on the desk for the entire week.

The course facilities was ok, except that I missed a larger "relaxation" area outside the conference rooms. There was only a hall with three barstools to sit on.

Pluses:
- Very good dinner the one time we ate there
- Location
- Nice breakfast buffet
- "Brunch" delivered outside the conference room

Room Tip: Ask for a room in the renovated part of the hotel (they were renovating on the 1st floor when we wer...
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  • Stayed: January 2014, travelled on business
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Thank Anders A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nina L, General Manager at Scandic Stortorget, responded to this reviewResponded 5 February 2014

First and foremost, I would like to thank you for taking the time and effort in writing a review of Rica Hotel Malmö. We appreciate both direct and indirect feedback on our product and services as this enables us to continually improve the level of service we deliver to our guests on a daily basis.
I´m pleased to read that you were satisfied with several things during your stay at the hotel.
We have several different room categories, budget, standard, superior and delux rooms. I suppose that the room you hired was a budget room and it is small. I always recommend a guest to choose a higher category if the guest stays more than one night.
I´m sorry to read that your room was freezing cold. It shouldn´t be. Did you tell the Front Office so that we could repair the heating?
During this period we are renovating bathrooms on the first floor and painting some other rooms. We are also planning to renovate our conference area in April.
Yes, we don´t have any large area for coffee breaks directly nearby the conference rooms. Therefore we always tell our conference guests to use our restaurant area on the same level as the conference.
Once again, I appreciate the feedback about the hotel and please contact me directly so that we can sort out the questions.
With best regards
Nina Lund

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Reviewed 15 January 2014

Most of the hotel personnel were quite friendly and knowledgeable. Beds were comfortable. Breakfast had a good variety of food. Bathroom was "cold". Not much heat wasted in any part of this hotel!! Very expensive for the size of the rooms. Originally when we booked, we booked for 3 people but when we checked in, we told the lady at the desk that we were only 2 people. She said that was fine and gave us the room designed for 3. Lots of people were checking in at the same time. On checkout, we were charged as if the 3 persons were in the room. The difference in rates between 2 and 3 in the room is way too much. We know of another similar situation where they were charged for only the 2 people occupying the room. We wonder why the same rules do not apply to all guests.

Room Tip: Do not book rooms at the front of the hotel as the flag flapping in the wind is quite noisy and the...
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  • Stayed: December 2013, travelled with family
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Thank sjdmcdavid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nina L, Front Office Manager at Scandic Stortorget, responded to this reviewResponded 31 January 2014

Dear Guest,

Thank you for taking the time in writing a review for our hotel. We appreciate feedback, whether it is positive or negative, as a means of ensuring we deliver on Rica Hotels vision of being the hotel chain which is best at giving each and every one of our guests a positive guest experience.

On this occasion, it would seem from the information provided in your comments, that we fell short of delivering on this vision. It is chiefly the number of guests and of course the room category that determine the price of the room and it would seem that our receptionist missed the opportunity to correct the price on check-in.

Whilst Rica hotels, as an environmentally friendly labelled hotel, does work extensively with waste reduction and smart energy solutions, it is of course not in our interests to save energy on areas where it can negatively impact on our guests hotel stay. I can assure you that we do all we can to ensure our rooms and bathrooms are warm as well as clean and nicely decorated.

Thank you for the positive feedback regarding our breakfast. Our breakfast concept, which we have developed together with the Swedish Culinary Olympic team is an important part of our service offering and one that we have now developed even further with the launch of our new improved Good Morning breakfast concept from the month of February. Central to the development have been the increase in variety of fresh breads, healthy smoothies and wider selection of special requirement foods such as gluten-free and lactose intolerant varieties.

I apologise for our shortcomings on this occasion. You are welcome to contact me personally on 0046406609552 or colin.barry@rica.se and I would gladly look into the specifics of your stay with us and ensure we rectify the situation to your satisfaction.

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Reviewed 6 January 2014 via mobile

Great breakfast! Nice personnel and very central location. On the bad side really small room for the price with a double bed like a hammock. "Exercise room" a joke. Three bad bikes, an old tv and sauna in a room nobody cared about in 30 years...

Stayed: January 2014
Thank Skommis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 January 2014

Located in the heart of the vibrant Stortorget area of the city this hotel gave us a great base for a 3 day stay in the city. The hotel was good, we had selected one of the cheaper rules so as expected our room was quite cosy and the beds weren't huge but the room served a purpose. The staff were kind and very helpful, offering us suggestions of things to do around town.

The only downside we found was the noise. During the Friday and Saturday nights the partying in the central square went on in to the early hours. This was very noticeable from the room and made sleeping quite difficult. In hindsight it would have been better to join the partygoers than trying to get an early night!

My girlfriend and I loved Malmo. Couldn't recommend it enough in the summer months for fabulous weather, beaches, atmosphere and more. Like all of Scandanavia it is not cheap so come armed with a fair bit of spending money. This hotel gave us a central base camp in this great city and therefore no complaints.

  • Stayed: August 2013, travelled as a couple
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Thank FoxFox1717
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Scandic Stortorget

Address: 15 Stortorget, Malmo 211 22, Sweden
Region: Sweden > Skane County > Malmo > Gamla Staden
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#15 Luxury Hotel in Malmo
Price Range: £68 - £124 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Scandic Stortorget 4*
Number of rooms: 80
Official Description (provided by the hotel):
Turn-of-the-century beige-and brown brick, overlooking Stortorget - Walk to train station, and bridge to Copenhagen Airport. ... more   less 
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Also Known As:
Rica Hotel Malmö

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