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“New hotel @ perfect location”

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Radisson Blu Waterfront Hotel
Ranked #9 of 155 Hotels in Stockholm
Certificate of Excellence
Helsinki, Finland
Level Contributor
55 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
“New hotel @ perfect location”
Reviewed 5 April 2011

I have stayed at Radisson Blu Waterfront several times, and instead of Arlanda hotel I have chosen Waterfront at city center because of the location & pricing. 20 minutes with Arlanda Express compared to a hotel near Arlanda with shuttle bus ... the travel time difference will be very small. I rather stay at brand new hotel downtown, than overpriced airport hotel.

Contrary to earlier reviews, I have found the service to be very good and friendly. Standard rooms are spacious (unlike at Arlanda hotels...) and clean, sometimes with extremely nice view. Wi-Fi connection works without problems. Good soundproof doors, and what I like the most: the modern lock system, so it is sufficient that you show your keycard (handy, when you have a lot of luggage) instead of inserting the keycard to a reader.

Breakfast has been as good as at Radisson Blu Viking, although sometimes it takes time to get coffee.

The only minus is the hotel surroundings, it is located a bit behind the central station. Station is being renovated, so the signs are not up-to-date. But like somebody already commented: "Make sure you go to the top floor of the station, outside and to the left. "

  • Stayed March 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mariia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Copenhagen
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 3 April 2011

We travel a lot and we both must say that we were very impressed by everything at the Radisson Blu Stockholm Waterfront!! We got a standard room on the twelfth floor with a great view over Stockholm! The room was as expected when staying at a Rezidor hotel: Bright, tidy and really clean! The room seemed to have a soundproof door which we appreciated. The hotel elevators was state of the art, with Braille on all buttons and an informative voice in Swedish and English. As it should be! The food in the restaurant was excellent and the breakfast buffét just splended!! All the staff, housekeeping, restaurant, bar and frontdesk was really serviceminded!! We will definitely visit Stockholm Waterfront again!!

  • Stayed March 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rednavillo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 3 April 2011

I was a little nervous taking my family to a brand new hotel attached to a congress centre but boy.....was I ever wrong!!!!!!!!
The reception staff were friendly and efficient and even gave me great activities to go to in Stockholm. The room was great with a spectacular view and it was a brand new, fresh room with a bathroom that you could actually move around in!!
I am a picky breakfast person and the staff and food at breakfast was amazing!!! I have never had a better breakfast buffet in all my travels.
I can't wait to take my family back again or enjoy a weekend with my hubby!!
The check out staff were really fast and efficient and their level of English was great!
Can't wait to go back again soon.

  • Stayed April 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mapleleaflady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 2 April 2011

Excellent breakfast, good location right in the centre. New hotel, new rooms. Overally i enjoyed.

  • Stayed April 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank finsammy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stockholm, Sweden
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 21 March 2011

Started of with a lung in the hotel restaurant. We where almost alone with a staff of at least 4 people but diddnt get any attention at all. The waiter of indian/pakistan origin spoke a mix of swedish and english. They were out of most of the beer, the drafts wasnt working, strange for a hotel that has been up and rununing for a few weeks.... we didnt get any bread and the tables slose to us was dirty with old dishes.... Not a very good start....
I did the reservation online and there is a tick-box if you want single beds or kIng-sixze bed. I ticked in King-size. We checked in and went to the room, of course, 2 single beds... On one of the beds the bedlegs wasnt attached properly to the bed.
I called the reseption and told them that this is not what I have reserved, the answer I got was: " you can always upgrade for XXX SEK." I answered that Im not intersetd in that since I have made a reservation and the confirmation says that I have reserved a room with King-Size bed. Ok, they will give us another room but we had to go down to the reception to get new keys ( to give good service they should sendd someone up with the new keys...).
We enterd the new room, of course, 2 single beds.... I surrenderd, we had plans for the day and didnt have time and energy to discuss all over again.... Im not going there again, I know it has just opened but the have big challenges with staffing.....

  • Stayed March 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank bomben77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amsterdam, The Netherlands
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 10 March 2011

They use a general telephone central which, if you are lucky, will connect you to the correct department. They promise callbacks, but don't follow through with such. They don't respond to emails (which is sent upon prior agreement over the phone). Personal connection, LOCAL people on LOCATION, IN THE HOTEL, would be preferred, than with a call center.

  • Stayed March 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank jilldaniels0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brussels
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 9 March 2011

Stayed at the hotel for one night. Had the chance of staying in a business suite on the 14th floor. Spectacular view over Stockholm. Design of the hotel is nordic cool. material used seem of high quality. staff at checkin were friendly but slow, both late at night and at checkout in the morning, long queues, with staff too often on the phone seemingly fixing some exceptions rather than getting the people served. had a ceasar salad in the restaurant: waited 30min even though other tables were already having desert and trafic at the bar was slow. Clearly people were very tired and lost the attention to detail. Teams need proper coaching by more experienced management. Overall, staff idea about customer service needs improvement.

  • Stayed February 2011, travelled on business
    • Location
    • Cleanliness
Helpful?
1 Thank Sven1300
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Radisson Blu Waterfront Hotel

Property: Radisson Blu Waterfront Hotel
Address: Nils Ericssons Plan 4, Stockholm 111 64, Sweden
Phone Number:
Region: Sweden > Stockholm County > Stockholm > Norrmalm
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #9 of 155 Hotels in Stockholm
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Radisson Blu Waterfront Hotel 4*
Number of rooms: 414
Official Description (provided by the hotel):
Unwind and retreat at this new luxury hotel next to the Stockholm Waterfront Congress Centre, the area's premier events and conference venue. This exceptional hotel, located in the heart of Stockholm, affords instant access to the best of the city; from restaurants and nightlife to the Old Town and the Royal Palace, guests enjoy quick access to the area's most interesting attractions. Attached to the Stockholm Waterfront Congress Centre, the hotel is the perfection option for visiting delegates.Enjoy instant access to the Stockholm Waterfront Congress Centre, attached to the hotel and featuring 22 meeting rooms spread over 15,000 square metres. Relax in one of 414 modern rooms and suites, complete with Free high-speed, wireless Internet access and spectacular views over Riddarfjarden and Stockholm's City Hall. Savor international cuisine and perfectly mixed cocktails at the hotel's on-site restaurant and the Lobby Bar that features an open fireplace. Recharge at the hotel's on-site Exercise Lounge, and take advantage of 24-hour room service, Business Centre and Free high-speed, wireless Internet access. Meet with ease at the premier Stockholm Waterfront Congress Centre, which is attached to the hotel and features some of the world's best conference facilities with cutting edge AV equipment and exemplary, knowledgeable staff. ... more   less 
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