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“Service standard”

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Radisson Blu Strand Hotel, Stockholm
Ranked #48 of 155 Hotels in Stockholm
Certificate of Excellence
Perth, Australia
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Service standard”
Reviewed 11 June 2014

If you are looking for friendly and helpful service from food and beverage staff this is no the place to stay. Guests appear to be a nuisance to the staff who are unfriendly and surly. The reception and concierge were good. A pretty average experience.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Radisson Blu Hotels

Helpful?
Thank David Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest r, General Manager at Radisson Blu Strand Hotel, Stockholm, responded to this review, 21 June 2014
Dear David Y,

I would first of all like to thank you for giving us feedback after your stay. We are very interested in your experiences of our hotel and we appreciate that you have taken the time to write a review. It makes me sad to read that you felt disappointed with the service from the food and beverage staff. This is of course not the kind of experience we want to give our guests and I am truly sorry for this. We will discuss your feedback further with the staff and if you want to get in contact with me, don’t hesitate to send me an email at eva.k.hansson@radissonblu.com

Kind regards

Eva Kalling-Hansson
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1,118 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (171)
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Landskrona
Level Contributor
341 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 226 helpful votes
Reviewed 11 June 2014

My husband and I got an offer to stay a night at the Strand Hotel in central Stockholm and it was a great experience.

From check-in, to concierge, to bar service, it was excellent. Just the perfect touch of personnal service to professional behaviour. Especially late in the evening Gabriella in the bar, helped out a little extra. The hotel is located perfectly in the centre of Stockholm, only a stonesthrow or two from the sights worth seeing. We were there on Sweden's National Day and we got to see the Royal Family going out to Skansen for the celebrations.

Our superior room had a nice view over Nybroviken and the two comfortable armchairs pushed up in front of the large window with a semi-french balcony made the stay even more enjoyable.

The beds are nice and comfortable and the bathroom is well equipped.

The hotel has valet parking at 420 SEK per night and if you cannot find a parking space this is a good option.

Brekfast was fresh with small bottles of smoothies and fresh juices, bread and most things you might desire.

We thoroughly enjoyed our stay and wouldn't hesitate to come back. The price is high, but we had a great deal through Secret Escapes. The only small downside in an otherwise excellent hotel was the fact that sometimes you could here noice from other rooms. But no disturbances from the outside.

Room Tip: If you can afford it, a superior room towards Nybroviken is to be preferred!
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  • Stayed May 2014, travelled as a couple
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    • Location
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Helpful?
Thank NillaJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest r, Guest Relations Manager at Radisson Blu Strand Hotel, Stockholm, responded to this review, 16 June 2014
Dear Nilla,

thank you so much for this kind review! It makes me so happy to hear that you had such a great stay here with us at Radisson Blu Strand hotel!
We hope to have the pleasure to have you back as our guests next time you are in Stockholm.

Welcome back!

Best regards
Maria
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Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 10 June 2014 via mobile

The rooms are small but the clean and comfortable bed gives you a nice rest after a tiring day. Shops, restaurants and important attractions are walking distance away. The buffet breakfast is very nice but u get bored after 4 days of eating the same meals.

  • Stayed April 2014
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank volviven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest r, Guest Relations Manager at Radisson Blu Strand Hotel, Stockholm, responded to this review, 16 June 2014
Dear Volviven,

thank you for your kind comment! It is a delight to read that you felt satisfied with the staff, your room and the location of Radisson Blu Strand hotel.

Welcome back to us soon again!

Kind regards
Maria
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Gothenburg, Sweden
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 June 2014

I would liked to feel that what I have payed for the room complies with hotels trademark, being a high standard hotel, even when staying in the standard room. Eventhough the room I stayed in was furnitured in a satisfying way, I would have liked the room to be larger and more soundproof. The breakfast area could have been more interesting than in a regular hotel.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Radisson Blu Hotels

Helpful?
Thank BusinessWW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest r, Guest Relations Manager at Radisson Blu Strand Hotel, Stockholm, responded to this review, 16 June 2014
Dear BusinessWW,

thank you for taking the time to give us feedback after your stay. I am sorry to hear that you felt a bit disappointed with the size of your room and that you exprienced your room as inefficiently soundproof. Your comment is highly important for us and will be an important tool for us in our future work.

We hope to have the pleasure to meet you again!

Best regards
Maria
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Antwerp, Belgium
Level Contributor
800 reviews
128 hotel reviews
common_n_hotel_reviews_1bd8 230 helpful votes
Reviewed 7 June 2014

Stayed for 2 nights in a standard room as part of a road trip trough 11 European countries with stays in 9 different Radisson Blu Hotels in 9 European capitals.

Great place, perfect location, excellent service, competent staff. Fantastic breakfast!!!

Only downside: parking on the road (numbers with a Radisson Blu sign) is secluded and dark at night. They should find a solution for that.

Highly recommended.

  • Stayed June 2014, travelled solo
    • Value
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    • Cleanliness
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Helpful?
Thank Peter D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest r, Guest Relations Manager at Radisson Blu Strand Hotel, Stockholm, responded to this review, 8 June 2014
Dear Peter,

thank you so much for taking the time to write a comment after your stay here at Radisson Blu Strand hotel.

It is a pleasure to hear that you felt so satisfied with everything here at the hotel.
Regarding our parking area, we have valet parking and our staff always park the cars so we have not experienced any problem with the signs before. There can of course be exceptions when guests request to park their own vehicles so I would like to thank you for bringing this issue to our attention.

I hope that you are enjoying your road trip through Europe!
Welcome back to us in the future!

Kind regards
Maria
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level Contributor
351 reviews
124 hotel reviews
common_n_hotel_reviews_1bd8 548 helpful votes
Reviewed 5 June 2014

Had a two night weekend stay recently. It's perfectly located on the waterfront and 10 minutes walk to the old town, and up the streets to Biblioteksgatan shopping area as well as Ostermalms Saluhall the central market for some touritsy sightseeing, food and drinks. The hotel itself is housed in an old building and standard double room we got was quite small without the harbor view. As gold members we did get the amenity kit (one liter bottle water and sweets) which was a nice gesture. Breakfast was not included in our booking rate but from all indication it looked very good. Also another nice gesture was they provide complimentary Nespresso coffee and snack bars for guests who need to leave early prior to restaurant opening for breakfasts. The front desk and all personnel were competent in knowledge and professional in attitude to provide services to guests.
Tip: we bought the SL Access cards 72 hours for our 2.5 day in Stockholm and they were well worth the price. Take tram #7 for a quick orientation of major Stockholm sites all the way up Djuargarden. Bus #62 will get you to the front of City hall. Also, from Slussen you can take the ferry (included in the SL Access Card) to the other side to visit the Vasa and Abba museums, as well as the amusement park, zoo, and the garden. We particularly enjoyed taking the bus or metro to the SOFO (Soldermalm) area with its many trendy shops, restaurants and drinking places and a weekend market. Best of all transportation from/to ARN airport included with these cards.
Overall, it's great location with very good service.

  • Stayed May 2014, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank toga1k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest r, Guest Relations Manager at Radisson Blu Strand Hotel, Stockholm, responded to this review, 6 June 2014
Dear Toga1k,

thank you so much for taking the time to write a review after your stay here at Radisson Blu Strand hotel.
I am so glad to hear that you enjoyed your time in Stockholm and that you felt satisfied with our hotel. I totally agree with you that our location is very convenient for guests who want to explore Stokholm since we have all the top attractions within walking distance. From your review I can understand that you really took the chance to see as much as possible of Stockholm during your time here!

We hope to have the pleasure to meet you soon again!

Welcome back!

Best regards
Maria
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Lake Park, Florida
Level Contributor
33 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 June 2014

We just had a Board Meeting in Rad Blu and the hotel is ideally placed for business as well as sightseeing. All young and friendly staff, well run hotel, wonderful views over harbour. Only downside there is no bar hence had to go to nearby Grand Hotel for evening drinks.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Agnes R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest r, Guest Relations Manager at Radisson Blu Strand Hotel, Stockholm, responded to this review, 6 June 2014
Dear Agnes,

thank you for taking the time to give us feedback after your board meeting here at Radisson Blu Strand hotel. I am delighted to read that you recommend our hotel for business as well as leisure trips.
Our bar is located in the middle of the restaurant and we are also happy to present our new outdoor seating area where you can enjoy a drink and the view of Nybroviken.

We hope to have the pleasure to meet you soon again!
Welcome back!

Kind regards
Maria
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Radisson Blu Strand Hotel, Stockholm

Property: Radisson Blu Strand Hotel, Stockholm
Address: 9 Nybrokajen | Box 16396, Stockholm 111 48, Sweden
Phone Number:
Region: Sweden > Stockholm County > Stockholm
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#19 Business Hotel in Stockholm
#22 Family Hotel in Stockholm
#36 Luxury Hotel in Stockholm
#39 Romantic Hotel in Stockholm
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Radisson Blu Strand Hotel, Stockholm 4.5*
Number of rooms: 171
Official Description (provided by the hotel):
Historic hotel located in the heart of Stockholm overlooking the waterfront, near business and recreational sites. ... more   less 
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Also Known As:
Radisson Blu Strand Hotel, Stockholm Hotel Stockholm
Radisson Stockholm
Stockholm Radisson

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