Stayed for one night only.
My colleague had talked with reception and arrranged an early check in since I would be arriving after an overnight flight. Of course (..) the front desk knew nothing about this and the room I initially had been assigned was not ready. Since I insisted I got a different room which was tiny but well cleaned and ready for me.
I was there for a meeting which took place in the adjacent conference facilites across the street. The conference room was ok but the area shared with other meeting/participants for coffee was under dimensioned.
When checking out the lift did not work (or at least there was a sign on the call button saying it was out of order). When after taking the stairs w my bagsI asked the front desk guy "How come the elevator doesn't work?" he just shrugged, pointed at it and stated "It's here and it works."
So I insisted and told him there was a note (in red) on the call button on the 4th floor saying the opposite and he just said "there is nothing wrong with it" .. Eventually one of his colleagues intervened and got out from behind the desk and did the same discovery as I: the call button was red and read "out of order" . By then I had become slightly frustrated and very annoyed so I left.
In short service would benefit from a more proctive approach.
- Official Description (provided by the hotel):
- The Victory Hotel is a welcoming and exclusive hotel with a personal atmosphere in a perfect location in Gamla Stan, Stockholm’s charming Old Town. The fact is that the hotel is a tourist attraction in itself. It contains a unique, private collection of maritime antiques, passionately selected by the collector himself, the hotel's founder Gunnar Bengtsson. There are three restaurants and one bar in the hotel; Djuret (The Whole Beast), Omakase, The Burgundy and The Comfortable Bar Tweed. The breakfast has a selection of cold cuts and hot items and is served in the downstairs dining room, which also has the remnants of a defence tower from the medival city wall on display. The hotel serves complimentary coffe and tea to all their guests and to unwind you can use the Sauna and Relax area exclusively, and free of charge. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, Priceline, Agoda, TripOnline SA, Traveltool, S.L.U., HotelQuickly, Evoline ltd, HRS, getaroom.com and Cancelon so you can book your Victory Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.