My wife and I recently returned from a 3 night stay at the Hotel Diplomat and I found our stay to be very good, but but with a few minor flaws. We had booked a room that was supposed to come with a balcony and included breakfast, however upon checking in, the desk agent informed me that breakfast was not included in my room rate. It peeved me a bit because he was not proactive in trying to resolve the situation. Instead I had to pull up my email showing the booking details and was then requested by another staff member to email it to the hotel. Our room itself was nicely appointed, albeit on the small side, but did not feature a balcony as we had thought. I didnt press this issue because I was tired and my wife was happy with the room. My only complaint about the room was the bathroom shower was ridiculously small. We ate breakfast twice and just felt that while the atmosphere was cool, the food quality and selection were just so-so. A great perk of the hotel is its complimentary private use of the sauna and whirlpool, which my wife and I used on 2 occasions and I highly recommend it. Back to a note of service: overall I found that the service could really use improvement here. Staff did seem to warm up towards the end of our stay, but they seemed a bit standoffish and unpersonal in the beginning. My friends who live in Stockholm told me that this is somewhat common regarding Swedes and customer service. Who knows....nonetheless I would still recommend Hotel Diplomat for it's charm and location. Happy travels!
- Official Description (provided by the hotel):
- Stylish and elegant. Hotel Diplomat is a five star luxury hotel, located on Strandvägen in the city center of Stockholm. Perfectly positioned to explore the green scenery of Djurgården, Karlaplan and the vibrant Stureplan. The unique Art Nouveau palace with stunning views over Nybroviken and Stockholm’s waterfront offers a luxurious hotel experience. ... more less
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- Also Known As:
- Diplomat Hotel Stockholm