My daughter and I chose this small hotel as it - according to website - seemed to be one of the most atmospheric places in Gamla Stan. The atmosphere was really cosy, authentic and “Gustavian” in lounge room, staircases and rooms. Ideal location for exploring Gamla Stan and Söder. Breakfast nice, home made selection served in a small but cosy restaurant (without windows, a little peculiar). Breakfast service average, not very engaged.
Front desk friendly but with service issues:
We had booked two standard rooms directly at Rica Hotels several weeks in advance, in order to avoid the tiny budget rooms. Based on other reviews we asked for rooms to the back side to avoid nightly noise from the pubs in the street. Booking preferences were noticed by Rica.
However, during first night it - by checking the website - became clear that the rooms we were given were budget rooms. Very small and uncomfortable. When confronting front desk next morning the reply was that a mistake had been made by the central booking service. However, no excuse or alternatives were suggested. When we insisted on alternatives, we were offered either to share a double room or to change one of the budget rooms to a standard room to the front side. We had to accept the second option as we did not want to share a room. However, as expected, the front room was very noisy during night due to pub guests in the street. Bad sleep. No compensation was offered but on request we got the standard room for budget room price.
The front desk could have realized the mistake by check-in when the credit card was pre-authorised. All in all the service at this place needs more professionalism. Also no special attention seem to be given to members of Rica guest programme.
- Official Description (provided by the hotel):
- Stay in Gamla Stan, Stockholm's oldest and cosiest district. Hotel Scandic Gamla Stan is located in a charming 17th century building with a medieval atmosphere. Within walking distance of most of what Stockholm has to offer. ... more less
- Reservation Options:
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- Also Known As:
- Rica Hotel Stockholm