From the reviews posted here, it looks like I had some bad luck whilst staying at The Grand Hotel in Stockholm which led to a very disappointing experience.
When I made my booking over the phone, I was giving a price for the 3 nights that I was going to stay at the hotel. I did ask if the price quoted was for the 3 nights and I was told that it was.
When I walked into the room I had been given, the whole room was being renovated and was a building site. I went back to reception, they were surprised! They were full and I was given a room that was specifically designed for disabled customers, which was not a problem but the room was small and unattractive and given the price that I was paying I would have expected something bigger and nicer. I was told that they were full that evening but that they would give me a bigger room the next day. They did.
At the end of my stay when the bill came it turned out that the price I had been quoted originally was per night, as opposed to for the 3 nights! You can imagine my surprise. And they had not made any allowance for any of my troubles. I complained and they gave me what I considered to be a small reduction. They promised to talk to the person who had made my booking and to contact me again. They did and emailed me stating that they would not change and also asked me how I felt. I emailed back registering my disappointment. I got no reply.
The price I paid was very high. The rooms I was given were average and the service was average too. I travel a lot in many countries, I have stayed in many hotels which provide great service and a fantastic quality. This was not one of them. My experience was definitely very disappointing. I would not go back to The Grand.
- Official Description (provided by the hotel):
- From its 1874 opening, Grand Hotel Stockholm has been one of Sweden' s leading hotels. Royalty, heads of state, celebrities and Nobel laureates make themselves at home in refined waterfront surroundings near the Royal Palace. Old Town, Stockholm City Hall, Vasa Museum, Millesgarden and the Museum of National Antiquities are nearby. ... more less
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- Also Known As:
- Stockholm Grand Hotel
- Intercontinental Stockholm