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“Amazing Location, Horrible Service”

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Mornington Hotel Stockholm City
Ranked #50 of 155 Hotels in Stockholm
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Amazing Location, Horrible Service”
Reviewed 19 June 2014

The location of the hotel make it a selling point, which is quite possibly the reason why they overlooked the rest of the necessities of any hotel - service and cleanliness. Not the cleanest hotel rooms (old sheets), and tiny rooms.

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank nadersalim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny H, Front Office Manager at Mornington Hotel Stockholm City, responded to this review, 25 June 2014
Dear Guest,

Thank you for taking the time to leave your review. We are constantly working to improve our service and thanks to your comments it is possible. I am so sad we did not lived up to your expectations regarding the service and the cleanliness. I would appreciate if you could send me an E-mail with some more details regarding your stay. Please send it to jenny.henriksson@mornington.se

Kind Regards
Jenny
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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937 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (98)
Date | Rating
  • Chinese (Traditional) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hungarian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Level Contributor
714 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 219 helpful votes
Reviewed 18 June 2014 via mobile

Pleasant well located hotel. Good quality breakfast. Nice bar attached. Free gym and wifi. Five minutes from waterfront and historic centre. A good choice be it for business, be it for family travel or tourism.

Rooms not the largest but well equipped.

Stayed June 2014, travelled on business
Helpful?
1 Thank sdmmb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny H, Front Office Manager at Mornington Hotel Stockholm City, responded to this review, 25 June 2014
Dear Guest,

Thank you so much for your kind review. I am glad you enjoyed your stay at our hotel.

I hope you will visit us soon again. Please see our website for the best offers.
Kind Regards
Jenny
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Darwin, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 June 2014

I stayed in this hotel whilst in Stockholm for a conference. the down sides is that the rooms are very small, give the price you pay for them. Once you have made your peace with that the postive aspects start to become obvious. The reception staff are very friendly and helpful, willing to answer any question just like a tourist information centre. The breakfast was excellent and there were always enough tables to sit at. The room had a blackout curtain which was really useful given we stayed in June when it was light from 4am until 11pm. The location was also excellent. I felt we were within a reasonable walking distance to all major attractions. There were a number of decent cafes and restaurants on the same street as well as supermarkets, a chemist and a metro station (Ostermalmburg) within easy walking distance of the front door. The amazing food hall, Ostermalms Saluhall is two blocks away. So overall an excellent hotel and one that I would stay at again.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jojosh6970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny H, Front Office Manager at Mornington Hotel Stockholm City, responded to this review, 24 June 2014
Dear Guest,

Thank you so much for your kind review. I am very proud of the staff at the front desk and I am glad you enjoyed your stay with us.

I hope we will have the honor to have you as a guest next time you are in Stockholm.
Best Regards
Jenny
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bath, United Kingdom
Level Contributor
44 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 5 June 2014

Stayed here with my wife for five nights last week. The hotel is really good and the staff very helpful. Furthermore it is an ideal position to explore Stockholm. This was of course helped by the plentiful breakfast on offer and I have to admit to a craving for the small frankfurter breakfast sausages. The only downside and this I must point out is not a fault of the hotel, but there is a noise issue with some of the rooms. Internally quiet as a mouse but externally possibly a problem for those light sleepers like myself. We were originally allocated a room overseeing one of the side streets but there is building work, a recycling point and a demented road / pavement sweeper who drove his vehicle like some nutter twice around the block, the last time visit being twelve thirty at night. As a result we requested a move which was quickly facilitated by the staff to a room overlooking the inner courtyard. This is also currently subjected to some building work but no way as intrusive.

Room Tip: Room facing inner courtyard are likely to be quieter
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 2Boxes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny H, Front Office Manager at Mornington Hotel Stockholm City, responded to this review, 24 June 2014
Dear Guest,

Thank you for your kind review. I am so glad you liked our hotel.

I hope you will visit us next time you are in Stockholm. Please see our website for the best offers.
Have a really nice summer!

Best Regards
Jenny
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
30 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 27 May 2014

just metres off the main tube station Ostermalmstorget and minutes' walk away from the main attractions, you could not ask for more in terms of location. The hotel is nice, with a lot of thoughtful details, service that makes an effort (not usual in Sweden ...) and a great bed. On the downside, the room is minuscule but then again that is reflected in the price. Highly recommended.

Room Tip: ask for a room away from the street as you are in Stockholm party central!
See more room tips
  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alex H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny H, Front Office Manager at Mornington Hotel Stockholm City, responded to this review, 24 June 2014
Dear Alex,

Thank you so much for your kind review. We are very happy you enjoyed your stay at our hotel.

We hope you will stay with us next time you are in Stockholm.
Have a nice summer!

Best Regards
Jenny
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 18 May 2014 via mobile

Good location.

Friendly staff.

Pricey for a last minute reservation.

Dinner was good but a bit Odd, baked salmon served cold with a cold sauce.

The library bar is very cosy, The dinner area is not - more like a cheap canteen.

Breakfast only average.

The room was spaceous and clean. AC did not really work.

Stayed May 2014, travelled on business
Helpful?
2 Thank Esben M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny H, Front Office Manager at Mornington Hotel Stockholm City, responded to this review, 24 June 2014
Dear Esben,

Thank you for taking the time to leave your review. We are very thankful for all comments we can get. Everyday we are working to improve our service and it is possible thanks to you.

We hope to see you soon again.
Kind Regards
Jenny
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kristiansand, Norway
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 12 May 2014

The hotel is nice, clean and comfortable, the staff was friendly end helpful. The breakfast buffet was nice, but a little crowded if you unfortunately came in the middle of a rush. Nice location, just a few metres for the tube, and the Östermalm Saluhall. Walking distance to shopping areas, sightseeing etc .

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Line O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny H, Front Office Manager at Mornington Hotel Stockholm City, responded to this review, 24 June 2014
Dear Guest,

Thank you for taking your time to leave a review. I am glad you enjoyed your stay at our hotel.

Welcome to stay with us next time you visiting Stockholm. Please visit our website for the best offers.
Have a nice summer!

Kind regards
Jenny
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mornington Hotel Stockholm City

Property: Mornington Hotel Stockholm City
Address: 53 Nybrogatan | Box 5197, Stockholm 114 40, Sweden
Region: Sweden > Stockholm County > Stockholm > Ostermalm
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#37 Business Hotel in Stockholm
#38 Luxury Hotel in Stockholm
#40 Romantic Hotel in Stockholm
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Mornington Hotel Stockholm City 4*
Number of rooms: 221
Official Description (provided by the hotel):
Mornington Hotel Stockholm City is a four-star hotel situated in the quiet area of Ostermalm, right in the city centre. You're sure to feel right at home browsing the 4,000 volumes in our library available to both guests and visitors. Relax with a book in the lobby, enjoy a massage in the Health Club or end an eventful day with a delicious dinner in our friendly restaurant offering all the flavours of the traditional Swedish kitchen. ... more   less 
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Also Known As:
Mornington Hotel Stockholm

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