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“Lousy service”
3 of 5 bubbles Review of Scandic Anglais

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Scandic Anglais
Ranked #74 of 158 Hotels in Stockholm
GreenLeadersSilver level
Stockholm County, Sweden
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Lousy service”
3 of 5 bubbles Reviewed 7 June 2014

When we checked in we were misinformed by the staff in the reception that the breakfast would be served till noon. It turned out that the serving stopped at ten and the receptionist was very rude not even apologizing telling us that we could grab something from the hotel shop. Not exactly the same as a hotel breakfast.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mariard1313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sophia A, Chef at Scandic Anglais, responded to this review, 9 June 2014
Google Translation
Hej,
jag vill personligen be dig om ursäkt för att du fått fel information om frukosttiderna. Dessa ändrades i förra veckan till sommartider och vi har gjort vad vi kan för att informera om detta på hemsida, informationsskyltar på hotellet samt på alla hotellrum. Tyvärr var det den mänskliga faktorn som ställde till det för er. Jag tar era åsikter på allvar om att vi ej har mött er på ett korrekt sätt i detta.
Jag hoppas att ni trotts detta ska känna er välkomna tillbaka till Anlgais.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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988 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (96)
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Ellon
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed 1 June 2014 via mobile

The hotel itself is very nice with courteous staff but right outside is a night club which is open until 4am and despite being on the 5th floor the noise in our room was phenomenal! Shouting, screaming, drunken fights and police sirens. I won't come here again.

Stayed June 2014, travelled on business
Helpful?
1 Thank Helen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nikolas G, Chef at Scandic Anglais, responded to this review, 20 June 2014
Dear Helen

Thank you for taking your time to give us feedback.

We are sorry to hear that you experienced the noise from the nightlife outside Scandic Anglais.
There are several night clubs and bars in the area that are open until late and during weekends it can get noisy. This is unfortunately nothing we can affect nor change but we can try to accommodate you on a different floor on another part of the building next time you visit us.

Again we thank you for your feedback and hope to see you again at Anglais.

Best regards,


Nikolas Garcia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Stockholm hotels

London, United Kingdom
Level Contributor
75 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed 31 May 2014 via mobile

I otter stay in the single rooms in the basement when in Stockholm on business. So when my wife came with me for the weekend I paid for a standard room on the third floor.

The room was too small for a couple for the weekend. No space for 2 cases. The bed had too little space either side. Bathroom had a smell of the drains.

Breakfast was extensive and great hours at the weekend. Shame no freshly squeezed orange juice any more - please bring that back.


Bar has a good buzz if you can afford the prices.

Stayed May 2014, travelled as a couple
Helpful?
Thank FPnu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nikolas G, Chef at Scandic Anglais, responded to this review, 25 July 2014
Dear
Thank you for taking your time to give us feedback.

We are sorry you experienced our rooms as small, we do have standard size rooms but we also have Superior categories that are bigger and many with balconies.
Ask for me next time you plan to reserve a bigger room and I will help you.

Again we thank you for your feedback and hope to see you again at Anglais.


Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Malmo, Sweden
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 27 May 2014

Great location in the heart of Östermalm, close to excellent restaurants and great shopping on the doorstep.
The hotel is fresh, clean, but the rooms do not have great space. However I also feel cold when staying here but just learned that you can call the reception and ask them to increase the heat which works perfectly.
You can book online at early bird specials, so can get good price offers.
There is also a small gym that you can use.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Julia_Marten
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nikolas G, Chef at Scandic Anglais, responded to this review, 25 July 2014
Dear Julia_Marten
Thank you for taking your time to give us feedback.

We always appreciate a good review and just like you mentioned we can always turn the heat up in the room when contacting the frontdesk.

Again we thank you for your feedback and hope to see you again at Anglais.


Best regards,

Nikolas Garcia
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Lahti, Finland
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 26 May 2014

I had a room on 3rd floor and it was really poor compared to the price! I have stayed within 6 months also in Clarion Hotel Sign and Radisson Blu Waterfront and paid the same price ~1600 SEK for them. These two were luxurious compared to Scandic Anglais. Breakfast was all right.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anita P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nikolas G, Chef at Scandic Anglais, responded to this review, 20 June 2014
Dear Anita

Thank you for taking your time to give us feedback.
We are sorry to hear that you found us expensive compared to our standards.
I see that you stayed under your corporate rate which is lower than the rates that were available during these dates since our pricesetting is based on demand and we were fully booked .

Again we thank you for your feedback and hope to see you again at Anglais.

Best regards,

Nikolas Garcia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hafnarfjordur, Iceland
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 23 May 2014

I went to Stockholm for a 4 day business trip and stayed in a cabin room in the basement that has no window. The bedroom was quite small but cozy and suited my needs. Being in the basement made it very quiet and I was able to sleep really well. The breakfast was very nice, they had everything and it tasted great. Staff was friendly and the room was very clean. Good location close to the center.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank elinmarta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nikolas G, Chef at Scandic Anglais, responded to this review, 13 July 2014
Dear Elinmarta

Thank you for taking your time to give us feedback.

We are happy that our cabin rooms suited your needs, and being so close to the nightlife in Stockholm the cabin rooms are the excellent choice if you want it dark and quiet.

Again we thank you for your feedback and hope to see you again at Anglais.


Best regards,

Nikolas Garcia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reykjavik
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 17 May 2014

Stayed for 4 nights in a cabin room with no window. Even though I was bit sceptical about a room without a window it was fine. It was very clean and had everything you need for a one person. The only thing that I missed was something to keep my drinks cool. There was a ice-machine in the hallway I that helped.

The breakfast was very good and very nice selection of everything I wanted. The location was perfect, short distance to the T-bane (I even walked to the central station to take the bus to the airport), There are many nice restaurants in a walking distance and the shopping street (Drottningagatan) is close.

I would recommend this hotel and I stay again when I go back to Stockholm.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank benjaminj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nikolas G, Chef at Scandic Anglais, responded to this review, 13 July 2014
Dear benjaminj

Thank you for taking your time to give us feedback.

Your positive review is very appreciated and we are happy that our cabin rooms exceeded your expectations.

Unfortunately we do not have fridges in our cabin rooms due to the fact that there is no space to place it.

Again we thank you for your feedback and hope to see you again at Anglais.


Best regards,

Nikolas Garcia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Scandic Anglais

Property: Scandic Anglais
Address: 23 Humlegaardsgatan, Stockholm 114 46, Sweden
Region: Sweden > Stockholm County > Stockholm > Ostermalm
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Green Hotel in Stockholm
#51 Luxury Hotel in Stockholm
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Scandic Anglais 4*
Number of rooms: 226
Official Description (provided by the hotel):
When you stay at Scandic Anglais, next to the beautiful garden Humlegarden and in the buzzling square Stureplan in central Stockholm, you can enjoy fantastic and simple Italian twisted meals in the restaurant Jamie's Italian and relax in the warm jacuzzi after a hard workout in the well equipped gym. The hotel offers two bars with a wide selection of wine, cocktails and DJ's and during summer time our roof terrace on the 7th floor is open. All rooms at Scandic Anglais features cable TV with plenty of channels, bathroom with shower or bathtub, wooden floors and a refrigerator (exept cabin rooms), which you can make to your own mini bar. Some of the rooms also have balconies. As a hotel guest you have free access to wireless Internet in your room and public areas, and don't forget that the energizing breakfast is always organic and certified by KRAV. ... more   less 
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Also Known As:
Scandic Anglais Stockholm
Scandic Anglais Hotel Stockholm

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