I booked our stay via viking line. I didn't have high hopes of this hotel but the quality of this hotel was way below than u can expect in normal average hotel.
We came to the hotel in friday morning. We leave our baggages in hotel and asked when we can check in and reception employee says that the room is ready at 3:pm. Scandic websites says that check in is always all hotels at 2:pm.
So we came back to hotel at exactly 3:pm and reception employee says that your room is not ready yet and called someone and turn out that room is ready and cleaned now. Now i of course suppose that room is ready and clean cause its was one our late and employee just checks that.
So we take lift to 6th floor where our room was and first impression in 6th floor hall was that ok the hall floor carpet is quite dirty and dusty but biggest surprise was when we accessed to room.
The room was very, very dirty. The wooden floor of room was full of something sticky and reminds me of nightclubs men toilets where is urine all over the place. I have to remind that it was family room where u can except that kids are growling and playing at the floor. There was big redwine stains in carpet´s and bedside table, tv remote has also some sticky unknown stuff (nice to take hand), one door sill was off, and there was only less than half remaining at toilet paper (we have to asked it more). There was also very poor soundproofing in windows and all the street noises be heard very well in the room.
Your websites also says that every child is getting welcoming gift when they come at Scandic hotel. In our case they didn't got anything expect what u can read above.
And i don't want to hear some explains that "this is really not how it’s supposed to be and if you should encounter something like this again, let us know right away and we will take care of it at once."
I gave you one chance to compensate my experience when I told this same story in your employee at lobby and all I get was that vague talk. In hotel business u have to keep some standards in cleanness level and if u can't do that it is not my job to keep it up and supervise it. If you jump in customer trousers you will understand it.
So i hope that my review of this hotel reaches people who is thinking to book a room of this hotel. I make my own conclusion of scandic hotels what was my experience in here and I'm not sure that will I ever stay in scandic hotel again.
- Official Description (provided by the hotel):
- Welcome to Scandic Malmen - town life, musical experiences and a feeling of home in the heart of Södermalm.Here you can dine, drink, meet and sleep. And loads of other fun things, such as enjoying free concerts for example. When you stay with us in one of our 332 rooms, you will live in a 50th century building in the middle of the metropolitan pulse. You will also have great access to other parts of the city by metro, train, boat or bus. ... more less
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- Also Known As:
- Scandic Malmen Stockholm
- Scandic Malmen Hotel Stockholm