Seemed ok when we first walked in. They helped us book a taxi to take us to the airport when the stay finished at their special discounted rate! Got into the room and it was boiling and the thump, thump thump of nightclubs around us. Had to open the window and the noise was even worse. The radiators were broken and stuck on the 'On' position (in summer) making it unbearable. Complained and got told to try a single pair of ear plugs for my wife and tissue in the ears for me! Paid a lot of money to have to put tissues in my ears! Finally managed to get a room change the following day which was better. No apology for the awful night sleep that wrecked a whole day of the holiday. Still noisy but, bearable! We checked the taxi price several times with reception and end up with a nasty shook when we got to the airport and were charged massively more. Called the hotel to sort but, they stated they had booked the wrong company for the taxi and we would have to pay and I would need to email in. 2 weeks now and no response. I am starting to wonder if this is a hotel scam they have going? Terrible service and they do not know what they are doing. Stay away!
- Official Description (provided by the hotel):
- In the heart of Stockholm city centre! A stay here sees you right in the heart of Stockholm, a stone's throw from the beating big city pulse of Stureplan, with restaurants, shopping, cinemas and theatres on your doorstep. Crystal Plaza Hotel offers 111 rooms combining classic charm with modern comfort and personal service. Whether your visit is on a weekday night for business or a weekend break in Stockholm, we will do our utmost to ensure you a pleasant and memorable stay. Welcome to Crystal Plaza Hotel! ... more less
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- Also Known As:
- Crystal Plaza Stockholm
- Hotel Crystal Plaza