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“A reasonable hotel”

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Good Morning+ Hagersten
Ranked #100 of 155 Hotels in Stockholm
Reviewed 4 July 2014

The hotel is a bit south, 1 highway exit before the biggest IKEA outlet in the world. It's less crowded, the room is just okay, a bit small, but clean and well maintained. the breakfast was okay. but last time the heater isn't working. we stayed there 2 nights and we change room but it still wont work. except the heater, everything was just fine.

  • Stayed: December 2013, travelled with family
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1  Thank Ignatius Untung S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NorseHotels, Hotelldirektör at Good Morning+ Hagersten, responded to this reviewResponded 19 July 2014

Dear Ignatius
Thank you for your comments on Tripadvisor, we really appreciated this, sorry to hear about the heating problem but this is now adjusted
Looking forward to seeing you again at our Hotel
Kindest Regards

Mark A. Carberry
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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83 - 89 of 326 reviews

Reviewed 24 June 2014

We stayed in this hotel for 4 nights mainly based to the confidence to Accor group of hotels. As a 4 star hotel, our first disappointment was about size and facilities of the room. For the first time, in a 4 star hotel, we had to pay a deposit for hair dryer and in a freezing cold country like Sweden, there were no rugs on the floor, the toilet paper was more like sand paper (!) than the intended one.

Surprises were not finished yet for us; during our only dinner taken in the hotel’s restaurant, one single waiter was absolutely inefficient for the service. But “dulcis in fundo” for us was the last evening; when I requested the business center for on-line check-in of our flight, the reception apologized for not having a business center for guests and kindly invited us to use our own mobile phones for it !... and this is in a 4 star hotel belonging to the biggest French hotel chain. Go to any of the thousands of Holiday Inn Express Hotels anywhere in the world, you can never see something like that, out of standard. You know in advance what you will find. This is the advantage of chains.

The only thing makes me give 3 stars is the fabulous breakfast buffet, if not, all the rest deserves not more than 2 stars.

Room Tip: Ask refurbished ones
See more room tips
  • Stayed: June 2014, travelled as a couple
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1  Thank Turkishfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NorseHotels, Hotelldirektör at Good Morning+ Hagersten, responded to this reviewResponded 19 July 2014

Dear Turkishfa
Thank you for your comments on Tripadvisor, we really appreciated this and many thanks for pointing out our discrepencies which we will now check and reslove.
Looking forward to seeing you again at our Hotel
Kindest Regards

Mark A. Carberry
General Manager

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Reviewed 23 June 2014

Stayed in a privilege room- absolutely not worth the extra money. The check out was 4 pm for privilege room but it appeared that they were in a rush to get us out, there were knocks on the door from 12.30 onwards. Room was quite small compared to other Mercure hotels we have stayed in. There was a tea/ coffee maker and a hair dryer in the room which was good. But not enough milk was provided and it was not replaced the next day. There was no temperature control in the room and it went from very hot to very cold, could not sleep properly. Not the most comfortable of beds either. Reception staff were very friendly. Breakfast was ok, nothing great. About a 5-10 min walk from the station in a very remote residential area with nothing much around. Not going to recommend the hotel. Make sure you get out at the correct exit from the station otherwise it is an additional few minutes walk. Certainly did not reach the Mercure standards that I have seen. I am sure there are better hotels around for the price we paid.

Room Tip: ask for a room towards the front of the hotel as the other side can be quite noisy
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  • Stayed: June 2014, travelled as a couple
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1  Thank pragyagupta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NorseHotels, Hotelldirektör at Good Morning+ Hagersten, responded to this reviewResponded 19 July 2014

Dear Pragagup
Thank you for your comments on Tripadvisor, we really appreciated this, regretably we did not live up to your expectations, and since rebrandning we have stilla bit to go, thankfully with your comments we will be able to rectify most of our discrepencies quicker
Looking forward to seeing you again at our Hotel please contact me prior to arrival
Kindest Regards

Mark A. Carberry
General Manager

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Reviewed 15 June 2014

  • Stayed: June 2014, travelled on business
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Review collected in partnership with Accorhotels.com
Thank Kastytis G
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
NorseHotels, Hotelldirektör at Good Morning+ Hagersten, responded to this reviewResponded 20 June 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 6 June 2014

Mercure is a very variable brand and this hotel is not one of their stronger versions. The location is decent for a non-city-centre hotel, about 7 mins walk from the T-Bana station (24 hour trains). Hotel rooms are big, but they do not seem to be filled up with much. And sorry hotel website's description, cheap MDF furniture does not equal Scandinavian design!

The room was clean, but just didn't really deliver anything other than bog-standard accommodation- e.g. towels were the cheapest sort, there was no hairdryer, there was shower gel instead of hand soap, there was no tea/coffee/kettle etc. However, the worst thing was the lack of temperature control. Even by leaving the window open, the room was roasting with no controls for changing it.

The breakfast was decent and the restaurant area perfectly nice, but they never seemed to have more than one receptionist on at any time- it's too big hotel not to have more, as it left us waiting.

Overall, the hotel is fine. It doesn't have any major unfixable issues, but think of it like a very budget hotel and no more and you won't be disappointed!

  • Stayed: June 2014, travelled with friends
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Thank christibbett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NorseHotels, Hotelldirektör at Good Morning+ Hagersten, responded to this reviewResponded 14 June 2014

Dear christibb.

Many thanks for your comments on TripAdvisor, disappointing that we did live up to you expectations, regarding climate controll in rooms we are looking into that matter and hope to have a solution to this soon
We looking forward to seing you again on your next visit
Kindest regards

Mark A Carberry
General Manager

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Reviewed 6 June 2014

Breakfast good. plenty of choice.
Take room front side of the hotel. Back side of the hotel rooms--you cant sleep at nights if you open the window. Because you can hear the noise of vehicles on Motor way continuously.

Don't have simple facilities like coffee facilities (kettle) and hair dryer in room. Otherwise good hotel. Near to Metro for transport.

Room Tip: Rooms don't have hairdryer.
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  • Stayed: May 2014, travelled as a couple
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Thank MrsP_london_uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NorseHotels, Hotelldirektör at Good Morning+ Hagersten, responded to this reviewResponded 14 June 2014

Dear MrsP_Lon.

Many thanks for your comments on TripAdvisor
We looking forward to seing you again on your next visit
Kindest regards

Mark A Carberry
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2014

This hotel would have got five stars if I didn't have a problem when arriving. 5-10 minute walk from the metro, very easy to get to stockholm centre. Lovely bedroom, comfy beds, English tv channels, decent shower room, excellent breakfast!

Unfortunately there was a problem when arriving, I booked this hotel a year ago when they were going through renovations and I received an email saying I had paid. (unfortunately I never checked my bank balance) when I arrived at the hotel they informed me I had the full balance to pay because they never collected the money that I processed to go through. They told me there had been a glitch in the new system, this I understand but the fact they waited until the day I arrived to tell me was unacceptable, they could have emailed me to let me know the payment was never processed. This put a horrible start to the holiday as it was not in my budget. After a bit of a heated argument with management I was able to get 1 night free and that was acceptable to me, however it felt like they were telling it was my fault when it was them that never took the payment.

I would stay here again but this time I will be taking full bank records with me!

  • Stayed: May 2014, travelled as a couple
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Thank Annabelhc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NorseHotels, Hotelldirektör at Good Morning+ Hagersten, responded to this reviewResponded 14 June 2014
Google Translation

Dear Annablhc.

Stort Tack för dina komentarer på tripadvisor , jag beklaga verkligen det som hände med betalning, tacksam om du kontaka mig nar du är på väg igen till Stockholm och vårt hotel
så ska vi gärna hand om dig liet extra
Mark A Carberry
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Good Morning+ Hagersten

Address: 131 Vaestertorpsvaegen | Hägersten, Stockholm 129 44, Sweden (Formerly Mercure Hotel Stockholm South)
Region: Sweden > Stockholm County > Stockholm
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
#9 Best Value Hotel in Stockholm
Price Range: £59 - £120 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Good Morning+ Hagersten 3.5*
Number of rooms: 206
Official Description (provided by the hotel):
Good Morning+ Hägersten is a newly refurbished hotel for convenient business travel, productive meetings and special weekends away. In addition to elegant hotel rooms and a restaurant that serves up superb culinary experiences, we also provide personal service that goes beyond the ordinary. Good Morning+ Hägersten is located in Hägersten, just a short metro ride from central Stockholm, with all its attractions, entertainment and culture. Choices include a stroll around the Old Town, shopping around Stureplan, museums on Skeppsholmen or clubbing in Södermalm. With its strategic location south of the city center, Good Morning+ Hägersten is just a few kilometres from Stockholmsmässan exhibition centre in Älvsjö and close to the Globe Arena with its packed programme of sports events and concerts. The hotel offers a free shuttle service to the fair on request. Our stylishly refurbished hotel rooms are well equipped, with a modern and tasteful design. Free WiFi and a generous breakfast buffet are always included when you stay at a Good Morning hotel. The restaurant brings a modern touch of France to both the menu and the setting, while a wide selection of quality wines by the glass takes the dining experience to another level. Visit the hotel bar for an aperitif before dinner or delightful after-dinner drink. At Good Morning+ Hägersten we are able to host meetings for two people or conferences for larger parties of up to 100 people. We'll tailor the programme and venue to your specific needs. To recharge you batteries, why not make the most of our "Flex Sports Club" downstairs, with its wide range of classes, spinning room, fitness equipment and sauna. Everything is free for our guests. Free parking is available right outside the hotel. ... more   less 
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Also Known As:
Ibis Stockholm Hagersten Hotel Stockholm
Accor Stockholm Hagersten

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