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“So bad we had to write a review”

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Hotel Kung Carl, BW Premier Collection
Ranked #59 of 158 Hotels in Stockholm
GreenLeadersSilver level
Frankfurt am Main, Germany
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“So bad we had to write a review”
1 of 5 bubbles Reviewed 23 June 2014

We used to live in Stockholm so the location of the hotel, a very lively nightlife spot, was no problem for us, we simply used earplugs. It is extremely loud around Stureplan though, so be prepared for that.
The problems began at check-in, advertised time: 15.00. The room was not ready at 16.00 and the receptionist could not tell how long we would have to wait. We requested another room and, to our surprise, they managed to provide it. There is only one tiny elevator that serves seven huge floors, that means you have to wait for ages to even get in since it is often occupied by cleaning staff.

The room gave a nice first impression which would have lasted, provided we had kept our sunglasses on. The level of cleanliness in many Swedish hotels is appalling and this one was no exception: dust and threads from other guest's clothing on the floor, incredibly filthy windows, other guest's hair on the bathroom floor and in the shower. We kindly asked the receptionist to send in a cleaner. When we returned to the room several hours later there was still hair on the floor! No slippers were provided.

After a shower the floor was flooded with water, literally spilling over the edges. The small plastic stripe on the shower door was missing and nobody had bothered to replace it so we had to step on towels in order not to slip.

If you still decide to stay in this hotel, make sure they exclude breakfast from the rate unless you fancy elbowing your way through a crowd of people, queuing to get a table, a plate, bread, coffee, anything really. The breakfast room has no capacity for that many people, yet when the hotel is fully booked nothing is being done to improve the situation. A ludicrous poster was put in the elevator, informing us that 'if you would like to have your breakfast in peace and quiet, please make sure you take it before 9.00' We had no intention of doing so since we were on vacation. We went out to buy some croissants in a bakery and, as a matter of fact, the breakfast room was crammed even before 9.00! It was hard to even pass through to the entrance since the breakfast-fighters were blocking the way from the elevator.
We did not eat breakfast at the hotel at all.

The worst thing happened on Sunday evening: we returned to the hotel after walking all day and wanted to freshen up. It was just before 18.00 and our room has not been made at all! We called the reception and were informed that: 'The cleaners will be off duty really soon but they can make up your room in five minutes' Meaning: had we returned five minutes later there would be nobody to clean the room.

That was the limit for us, we requested to speak to a manager, who, naturally, was not at hand. We firmly requested a reduction, to which the receptionist replied: 'You will not get any since you booked via Expedia'. She promised one of the managers would be available for a talk on Monday morning. As many of you probably have guessed, none of the managers appeared on Monday. The state of that hotel is therefore no accident.
We did receive a very small reduction of 11 Euro per night (the rate was 220 Euro), a ridiculous amount which we did not want to contest, after all, we were on vacation.

The general manager did contact us via email and we provided him with the list of faults, it really felt like we were doing his job for him. I'm sure many of you have heard this before: 'We are so grateful for your opinions, we will do our best to get better' In this case, we really doubt it.
Our stay was terrible and the promise of an upgrade in the future did not make up for it, we will never go back to this hotel.

Room Tip: Be advised that rooms facing the street are very noisy.
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ketling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian O, Manager at Hotel Kung Carl, BW Premier Collection, responded to this review, 25 June 2014
Dear Sir and Madame,

I am really sorry that you did not like your stay here at BEST WESTERN PREMIER Hotell Kung Carl.

Please, rest assure that we take your feed back very seriously and it was unfortunate that I did not have the chance to meet with you.

Again, I am truly regretful for all the problems you experienced while staying with us and should you reconsider and wish to give us a new chance for your next visit to Stockholm, please do not hesitatet to contact me on e-mail christian.ostlundh@hkchotels.se.

Kindest Regards,

Christian Östlundh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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641 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (78)
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English first
Helsingborg, Sweden
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 17 June 2014

If you like to stay central in the city, walking distance to most of central places. dont mind traffic and people this is the place. the hotel has character and not as a large convention hotel. bar is ok, breakfast good, restuarng is ok, maybe a little over-ambitious.

  • Stayed May 2014, travelled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank christer_palsson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pattaya, Thailand
Level Contributor
96 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
4 of 5 bubbles Reviewed 12 June 2014

The Best Western Premier Hotell Kung Carl is 1.5 km from the Royal Palace,and is approximately 30 minutes' drive from the airport, and 20 minutes from the main railway station.The staff in the reception were very good I was given a room on the 5th floor which I liked. There is always a possibility of a good view. I went for the elevator and had to pass an open area with tables and lounge and a large flat screen and a small bar to the other side. The guests were really enjoying themselves. The room were very clean and comfortable.They put a stuffed toy on the bed as it is the hotel's mascot .(turbo is the name)The hotel has so much charm about it .The breakfast was not the best I have had. I would go there again .

Room Tip: Get the higher rooms for the views.
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  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kevinjohnbarker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 1 May 2014

Great place to stay stayed for 2 days. With 2 children they gave me a family room it was huge facing the main rd high ceiling giving a feel of rOyal room
Bathroom was small compared to the room
Best was the circular staircase
Decent breakfast

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Docpravin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stevenage, United Kingdom
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed 13 April 2014 via mobile

No room service.
Not able to buy a drink in hotel bar at 10pm on a Sunday evening - they are closed!
It's a hotel, I expect room service and a bar especially from a well known chain ...
On the plus side - nice room. Underfloor heating in bathroom.

Stayed April 2014, travelled on business
Helpful?
1 Thank CCameron410
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian O, Owner at Hotel Kung Carl, BW Premier Collection, responded to this review, 16 April 2014
Thank you for your feedback from your stay with us.

We are sorry to hear you were not informed about the closed bar on Sunday evenings. During Sunday evening we at the front desk are happy to assist with orders and room service.

Please accept my apologies that this was not clear enough.

We hope to see you soon again.

Yours sincerely,

Christian Östlundh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brussels, Belgium
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed 9 April 2014

Nice hotel, nicely decorated room, very good breakfast, free wifi, and excellent location. But if you leave in the morning and come back late in the evening, you pay for a good sleep, which you will not have in this hotel.

There is a trendy bar, right in front of the hotel. It plays techno music (even week days) that is heard in the rooms all night long (literally, I write at 04:00am). This may be why there are earplugs on the night tables, but they do not help to mitigate the bass sound of the music.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank D V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian O, Owner at Hotel Kung Carl, BW Premier Collection, responded to this review, 16 April 2014
Many thanks for your feedback!

Please, get in touch with us so we can fix the sound proofing in the room you stayed in. My e-mail is christian.ostlundh@hkchotels.se

Many thanks in advance!

Christian Östlundh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Geneva, Switzerland
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 6 April 2014

We stayed with our 4 years old twins in a family room. The room was not immense but sufficient for a 2 nights stay. We loved the breakfast and were served nicely by staff both in the restaurant/brasserie and at reception. The room was noisy on Friday night (because of the street, but we never heard other guests in neighbour room). Despite the fairly high rate (Stockholm is expensive), we would stay there again and recommend it to friends and family.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Claudi_Cristi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian O, Owner at Hotel Kung Carl, BW Premier Collection, responded to this review, 16 April 2014
Many thanks for your kind words!

Please, send us your names so we can make sure that you get a more quiet room for next time. My e-mail is christian.ostlundh@hkchotels.se

Kind Regards,

Christian
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Kung Carl, BW Premier Collection

Property: Hotel Kung Carl, BW Premier Collection
Address: 21 Birger Jarlsgatan, Stockholm 111 45, Sweden (Formerly Hotel Kung Carl, BEST WESTERN PREMIER Collection)
Region: Sweden > Stockholm County > Stockholm > Norrmalm
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Green Hotel in Stockholm
#43 Business Hotel in Stockholm
#44 Luxury Hotel in Stockholm
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Kung Carl, BW Premier Collection 4*
Number of rooms: 143
Official Description (provided by the hotel):
Classic Hotel offers modern comforts and amenities, set in the Financial and Commercial center of the city; staff is multilingual. ... more   less 
Reservation Options:
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Also Known As:
Best Western Premier Hotell Kung Carl Hotel Stockholm
Best Western Hotel Stockholm
Best Western Stockholm
Stockholm Best Western

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