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“Excellent”
5 of 5 bubbles Review of Freys Hotel

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Freys Hotel
Ranked #20 of 158 Hotels in Stockholm
Certificate of Excellence
Trollhattan, Sweden
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Excellent”
5 of 5 bubbles Reviewed 27 May 2014 via mobile

This hotel is one of the best! The location is good, near the train station! Breakfast is fresh and everything you want! Nice and clean rooms! The old style and history pictures is very charming! Nearby you have shops of all kind and it's easy to reach museum and sightseeings.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 70Anna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,106 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (117)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
London, United Kingdom
Level Contributor
42 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 bubbles Reviewed 26 May 2014 via mobile

Location: 5 out of 5. It's close to the station for transport to/from Arlanda airport. You can walk everywhere in Central Stockholm from the hotel.
Breakfast: 5 out of 5. Extensive hot and cold buffet; always plenty available; fresh juice and good coffee.
Cleanliness: 5 out of 5. Excellent.
Room / Facilities: 3 out of 5. Double room was very compact to the point of being cramped; very little storage; side table on only one side of the bed. On the other hand; fridge was a plus; TV had plenty of English-speaking channels; bathroom, although tiny, had an excellent shower.
Reception: 5 out of 5. Always pleasant and helpful.
Booking: 2 out of 5. We booked several weeks in advance, made specific requests about which floor we wanted and distance from lifts, and arrived just as check-in opened at 3.00 pm. However, there was no attempt at all to meet our requests. It felt like (a) nobody had even looked at our requests or (b) because we had paid in advance, they weren't bothered.
Overall, a good hotel for the price; wouldn't be all that keen to come back if there was a cheaper deal available elsewhere.

Stayed May 2014, travelled as a couple
Helpful?
1 Thank Kiwiguyz69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NinniBLO, Kundansvarig at Freys Hotel, responded to this review, 12 June 2014
Dear,

Thank you for writing a review on TripAdvisor about us!

We are sad you didnt like your room and thought it was to small. We have different room categories and if you are comming back another time I would recomend you to book our larger Superior rooms for more comfort during your stay.

Regarding the reservation comments you had left to us I can only regret that somehow we missed your request and maybe this particular time we didnt have the chans to give you what you requested for. We allways try to give our guests what they are asking for but sometimes its unfortunately not possible.

However we hope seeing you here soon again!

Warm Regards,
Ninni Blomberg
Guest Relations

Freys Hotels
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Greater Manchester, United Kingdom
Level Contributor
89 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 bubbles Reviewed 20 May 2014 via mobile

I stayed here for one night on business. It's right opposite the main train station so easy to find from the airport. The room was clean, well appointed. The breakfast was excellent and the staff very friendly. Great central location to go and explore the city

Stayed May 2014, travelled on business
Helpful?
1 Thank jonners50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NinniBLO, Kundansvarig at Freys Hotel, responded to this review, 12 June 2014
Dear,

We are glad you liked us and we hope seeing you here again soon!

Wish you a wonderful summer!

Warm Regards,
Ninni Blomberg
Guest relations

Freys Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rome
Level Contributor
202 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 273 helpful votes
4 of 5 bubbles Reviewed 15 May 2014

Soewhere between Average and Very Good would be more correct. Freys is a no fuss hotel very close to the central station and the pedestrian high streets of Stockholm. We didn't like the location as it is not very picturesque or characteristic - in fact it could be in any northern (german?) city. Next time we would most probably stay in Sodermalm which has more character. As for the hotel, there is nothing one can say against Freys other than it lacks charm somewhat and is less cosy than it looks on the website. We had a single with extra bed and a superior room. The single is tiny but well appointed and the superior very large and bright. Easily sleeps three adults. The breakfast was good. The staff friendly. It was quite busy and seems to have a lot of rooms so sometimes the wait for the lift was a bit long. Hotels in Stockholm are very expensive and this is probably one of the better value for money options.

Room Tip: No views of interest so no need for high floor. The superior room has a large sofa and is very spaci...
See more room tips
  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank carrom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NinniBLO, Kundansvarig at Freys Hotel, responded to this review, 4 June 2014
Dear,

Thank you for taking the time and write a few sentences about us.

It´s nice to hear you liked the hotel and found our staff friendly and we understand that sometimes we like different areas better.

We hope however you will return some day !

Warm Regards,
Ninni Blomberg
Guest Relations

Freys Hotels
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 8 May 2014

Great and friendly staff who were very helpful when I needed to borrow a phone charger.

Nice breakfast although a little limiting as a Vegetarian but lovely breads! The location is great as you are close to the main shopping area and the train station. I would recommend the Lebonese on Drottninggatan 102 called Underbar if you're in the area.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hannahalicia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NinniBLO, Kundansvarig at Freys Hotel, responded to this review, 4 June 2014
Dear,

We are glad you liked Freys Hotel!

Our sister hotel, Lilla Rådmannen is different from Freys. Both location and rooms are different.

We are glad we had something in your taste and we hope you are coming back soon.

Warm Regards,
Ninni Blomberg
Guest relations

Freys Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Copenhagen, Denmark
1 review
3 of 5 bubbles Reviewed 27 April 2014

Very nice location and OK hotel, but my room was very small and quite a bit old fashioned (in the not so nice way). The bed a bit too small in both directions.The bathroom very small and with thin and hard towels. But nice service and OK breakfast.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank drJesper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NinniBLO, Kundansvarig at Freys Hotel, responded to this review, 4 June 2014
Dear,

Thank you for your thoughts about us!

We have just finished a small renovation of some of our rooms which will give them more light and get a more personal touch. Some of our rooms are smaller but we also have other room categories which gives more space.
When booking your next stay why don´t you try our newest superior room category, Freys Style. The rooms have more space and gives an impression of class with a modern touch.

Hope seeing you soon again!


Warm Regards,
Ninni Blomberg
Guest Relations

Freys Book
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai, Maharashtra, India
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 17 April 2014

We stayed at Freys for a business trip and I would recommend this hotel to people visiting Stockholm. It is a few minutes walk from the Stockholm Central Station, which I found very convenient.
The staff was extremely courteous and very pleasant to interact with! I really enjoyed my stay. I would recommend this for both business and personal trip.

The rooms are a bit small, but now I think that is the standard size for rooms in Stockholm.

Room Tip: Mine was a pink room, honestly, the room type doesn't matter, they are all colored differently b...
See more room tips
  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SueVelamuri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NinniBLO, Kundansvarig at Freys Hotel, responded to this review, 4 June 2014
Dear,

So glad to hear you liked us!

We hope you will come back soon and don´t hesitate contacting us directly to get a better rate.

Hope seeing you soon!

Warm Regards,
Ninni Blomberg
Guest relations

Freys Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Freys Hotel

Property: Freys Hotel
Address: Bryggargatan 12, Stockholm 111 21, Sweden
Phone Number:
Region: Sweden > Stockholm County > Stockholm > Norrmalm
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #20 of 158 Hotels in Stockholm
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Freys Hotel 4*
Number of rooms: 127
Official Description (provided by the hotel):
Modern hotel offering warm hospitality, restaurant and bar; located in city center near shopping and major attractions. ... more   less 
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