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“Hotell Reisen in Old Town Stockholm”
Review of First Hotel Reisen

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First Hotel Reisen
Ranked #59 of 154 Hotels in Stockholm
Reviewed 19 May 2014

Hotel Reisen is perfectly located away from the biggest tourist traps in Old Town in Stockholm. We booked five rooms for our family. All of the were really great.
One thing, our jacuzzy did not work fully, we had to fill it from the shower (!).
Hotel prices in Stockholm are way to high compared to what you get so I can only give middle Value but this has less to do with Reisen but Stockholm as a whole.

  • Stayed: May 2014, travelled with family
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Review collected in partnership with FirstHotels.com
Thank Per M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
First Hotel Rei... S, Shift Leader at First Hotel Reisen, responded to this reviewResponded 26 May 2014

Dear Per

I want to thank you for taking the time to write about your stay.

I'm glad that you are generally satisfied with your stay and the standard of the rooms, I apologize for the problem with the tap in the jacuzzi during your stay and ensure that it is now fixed.

Shift Leader, First Hotel Reisen

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543 - 549 of 1,440 reviews

Reviewed 18 May 2014

We decided to stay here for a couple of days before moving to our regular hotel for work because of its great location. The breakfast was excellent. We sat at the bar or we could wait 5 min for a table. The scrambled eggs tasted very good. Lots of cheese, bread, croissants, cold cut, bacon, beans, fruit everything except porridge/oatmeal. We picked up a friend but didnt arrive back at the hotel until close to 1:00 am. While the hotel manager said we could order room service food/drinks at the bar, when we walked to the bar it was 12:58 and they said the bar was closed. The manager said he would find something to send to our room and sure enough in 5 min, we had oranges, apples, mandarins, chocolates all at no charge! The bed was very comfortable on the soft side. Internet was good, we could skype to Ottawa, but you have to log in twice before it worked and you have to log in everyday. Its about a 10 min walk from the nearest metro stop, but we managed to pull our bags over cobblestone roads part of the way.
The shower is small, but it works well enough but for $40 or less I don't know why all Hotels don't buy a curved shower rod giving you some room for your elbows.
Overall, helpful staff and central location!

  • Stayed: May 2014, travelled on business
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Thank loungelizardOttawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
First Hotel Rei... S, Receptionschef at First Hotel Reisen, responded to this reviewResponded 19 May 2014

Dear loungelizardOttawa

Thank you for your review on First Hotel Reisen. We are happy to hear that you have enjoyed your stay with us. It is very exciting to hear of the excellent service you got from our Night Manager.

We wish you all the best and welcome back to First Hotel Reisen.

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Reviewed 14 May 2014

Stayed 3 nights here, the room waw a bit small and some loud constructions were going on on the first morning, but that's not the hotel's fault. Breakfast was awesome, although we had to wait a while, until we got seated, but it was worth it! I loved the location, rights next to the water and the royal palace and old town. Nearly all sights can be reached perfectly on foot, too. I'd really recommend the place!

  • Stayed: May 2014, travelled with family
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Thank perlakiszab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
First Hotel Rei... S, Front Office Manager at First Hotel Reisen, responded to this reviewResponded 15 May 2014

Dear Perlakiszab.

Thank you for your comments. We are delighted to hear that you have enjoyed your stay with us.

Welcome back to First Hotel Reisen!

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Reviewed 11 May 2014

this hotel had courteous & helpful staff. the rooms were very clean & well maintained. real bathroom with shower in tub. there was a variety of foods @ included breakfast! cannot say enough good things!

  • Stayed: May 2014, travelled with family
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Thank cjgibbs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
First Hotel Rei... S, Front Office Manager at First Hotel Reisen, responded to this reviewResponded 15 May 2014

Dear Cjgibbs

We are happy to hear that you have liked our hotel and breakfast. Many thanks for your comments.

Best Regards
First Hotel Reisen

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Reviewed 6 May 2014

Lovely little hotel in the perfect spot for getting around all the sights of Stockholm. The staff are excellent at this hotel, couldn't have been more helpful, even when we requested a kettle for our room, as there isn't one, it was at our door 2 mins later. The breakfast is great with a massive selection. We only ate at the hotel once in the evening, and our steaks were perfect.
The only negative about the hotel is the rooms are very hot, and that was with the thermostat turned right down. Then with the window open, you get the traffic noise.
Stockholm is a lovely city, with beautiful art decco buildings, and this hotel is no different, and very friendly people. We will definitely be back.

  • Stayed: April 2014, travelled as a couple
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Review collected in partnership with FirstHotels.com
1  Thank Laurie Anne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
First Hotel Rei... S, Front Office Manager at First Hotel Reisen, responded to this reviewResponded 15 May 2014

Dear Laurie Anne S,

Thank you for your review and your nice comments about our staff, breakfast and restaurant.
We have since you left repaired the thermostat in the room you stayed in.
We hope to see you soon again.

Best Regards
First Hotel Reisen

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Reviewed 6 May 2014

We had a great experience at First Hotel Reisen when we stayed there on our wedding day! Great service and kindness and they fulfilled our hopes full out. U will love to wake up in Sthlms Old Town. Great!

  • Stayed: April 2014, travelled as a couple
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Review collected in partnership with FirstHotels.com
Thank garpas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
First Hotel Rei... S, Front Office Manager at First Hotel Reisen, responded to this reviewResponded 15 May 2014

Dear Garpas,

Congratulations on your wedding day! We are happy that you celebrated this big day with us.

We wish you all the best!
First Hotel Reisen

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Reviewed 4 May 2014

We had a great time in Stockholm and we are really satisfied with a chosen hotel. The location is great, staff and breakfast to. The pool is small and very, very cold! We were with 2 children ( 6 and 13 ) and we had a big, sunny room with enough space and balcony. Around hotel are many restaurants and interesting places…

  • Stayed: April 2014, travelled with family
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Review collected in partnership with FirstHotels.com
Thank Zeljko P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
First Hotel Rei... S, Front Office Manager at First Hotel Reisen, responded to this reviewResponded 15 May 2014

Dear Zeljko P,

Thank you for your great comments. The pool is indeed 16 degrees celsius and is best enjoyed after sitting in our sauna :)
Welcome back to F H Reisen.

Best regards

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Additional Information about First Hotel Reisen

Address: Skeppsbron 12, Stockholm 11130, Sweden
Region: Sweden > Stockholm County > Stockholm > Gamla Stan & Riddarholmen , Södermalm
Amenities:
Bar / Lounge Beverage Selection Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#9 Spa Hotel in Stockholm
#11 Family Hotel in Stockholm
#24 Romantic Hotel in Stockholm
#30 Business Hotel in Stockholm
#43 Luxury Hotel in Stockholm
Price Range: £108 - £214 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — First Hotel Reisen 4*
Number of rooms: 144
Official Description (provided by the hotel):
Intimate Historic Hotel emcompassing 5 renovated 17th-century houses in Old Town setting, overlooking harbor; near Royal Palace. ... more   less 
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Also Known As:
1st Hotel Reisen
First Hotel Stockholm

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