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Reviews (1,488)
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All reviewsthe breakfast areacentral stationgamla stanqueen roompedestrian streetwalking distanceshopping districtbreakfast is servedexcellent locationold townbusiness tripchoose this hotelrooms are smallshort stayarlanda expressby footexcellent breakfast
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Reviewed 14 March 2014

The nice thing about this hotel is that it is centrally located (and not far from the central station /Arlanda Express). The rooms are not so big but they are comfortable (also soft bed) and clean. I was lucky to have a room with a window facing the Drottninggatan (no cars allowed in this street). So, during the night, it is quiet and it is possible to open the window. However, later I noticed that there are also many rooms facing the breakfast area (courtyard or atrium). In that case, you can expect a lot of noise and light and opening the window would not be an option. If I would have obtained such a room, I would have tried to change immediately. The breakfast is good but not exceptional (especially not in view of the high price of this hotel).

Room Tip: Ask for a room facing the Drottninggatan (street)
  • Stayed: March 2014, travelled on business
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Thank Snorkelingman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 February 2014

A good, centrally located hotel with good facilities, helpful friendly staff.
You could not get a better hotel in central Stockholm. Everything is in easy walking distance, and the bars and restaurants are plentiful

Room Tip: Get one away from the breakfast room on 1st floor, as it gets busy at weekends.
  • Stayed: February 2014, travelled with friends
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1  Thank roytheroady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SaraWiberg, Rooms Divison Manager at Scandic Klara, responded to this reviewResponded 19 February 2014

I'm glad to hear that!

Welcome back!

Kind Regards,

Sara Wiberg
Rooms Divison Manager
Rica Hotel Stockholm

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 February 2014

Arrived at 1.00 am to find that they had given my colleague's pre-paid room to somebody else. I was not impressed with the way they handled it. Did not really seem sorry or made any attempt to contact us in advance to make alternative arrangements.

  • Stayed: February 2014, travelled on business
    • Value
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1  Thank ClauClau82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SaraWiberg, Rooms Divison Manager at Scandic Klara, responded to this reviewResponded 17 February 2014

I'm sorry to hear about Your stay.

Please contact me at sara.wiberg@rica.se with some more details and I will look into what happened.

Kind Regards,

Sara Wiberg
Rooms Division Manager
Rica Hotel Stockholm

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 January 2014

Breakfast was great and the position is strategic both to Arlanda Express station and to the city center, walking distance from both. End of the positive aspects...

Talking about negative, the rooms are small. Be aware that the internal rooms at first floor have the windows that litterally face the feet of people in breakfast room/courtyard. The room we were given was horrible!!! Even if it was at first floor, the window was literally facing the feet of people having breakfast in the hall, that has been obtained in the covered inner courtyard, which floor has been raised. Moreover (we discovered this during the following days) it was close to the music speakers so... no privacy and no quiet! Please look at the picture to better understand...

As soon as we entered into the room we went back to reception. We had to longly argue with the staff to have it changed, they wanted to charge us for a "premium" fee for the change. After discussing with the supervisor, at last we were given another room, at 3rd floor. The bed was smaller (french size, 140cm) but at least the room was quiet. Reading another review about this hotel, I fear that booking.com customers are some sort of b-class. We paid for a standard room and we were given a less-than-budget room, same situation.

Hotel very expensive compared to other similar places.

Room Tip: Avoid first floor rooms that have windows in inner courtyard.
  • Stayed: January 2014, travelled as a couple
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3  Thank Valerio_1980_RM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 January 2014

very nice hotel with perfect staff and great location.
I stayed in a small but very cosy room facing hotel's atrium. room was very clean and had everything you need. and if you need smth on top of that, hotel's staff is always there to help you. they are all very friendly and nice.
it is very easy to reach the hotel from Central Station if you arrive by train or bus from Arlanda. also there is a a metro station and taxi stop right on the corner. generally, the location is fantastic - you can walk to almost any attraction. also it is very convinient for the shopping lovers - all main shoppings streets are here.
I will stay at this hotel again. also the price was really nice.

Room Tip: small single rooms on 4th floor are nice.
  • Stayed: January 2014, travelled solo
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1  Thank yershova
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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