Stayed here for a 5 night city break. Due to a missed flight, we arrived late that night (past midnight) and were promptly checked into a room, which was lovely and spacious. Having got ready for bed, we were then told by reception that we had mistakenly been checked into the wrong room and told to move. Immediately, I knew that to move was not at all what could be expected, at least for that night. In any case, we moved and were put into a tiny, tiny room. I was furious but too tired to deal with it that night. The next day I spoke to an extremely professional lady at reception and explained what happened. She assured me that this should not have happened and immediately offered an upgrade for the remainder of the stay. I found this particular lady to be the consummate professional: friendly, efficient, apologetic and extremely helpful. The new room was better than the first; spacious with a separate lounge, spacious bathroom and a balcony over the indoor courtyard. The breakfast in the morning is included and is magnificent; bacon, sausage and scrambled eggs served hot for those who like a fry up. Toast, fresh bread, rolls, jams and marmalades. Illy coffee and a selection of teas. Swedish cold meats and cheeses. Fresh fruit and red fruit medley. A selection of fresh juices. It's a time when everyone comes down into the inner courtyard and can socialise with other guests. They really must be commended on their breakfast.
The location is great: very central, you literally step out into a busy street with shops, bakery, restaurants and coffee shops. I made great use of the Big Red bus that takes you to all major sites on Stockholm ( you can buy a 2 day pass) and the stop is just a 4 minute walk away. Reception is also great at letting you know about sites, tours, etc. and they also called a cab to take us back to the station for the airport. So, all in all, a great experience that started off badly but was very quickly rectified in a professional and friendly way. I would stay again, especially given the location.
- Official Description (provided by the hotel):
- BEST WESTERN Hotel Bentleys is four star hotel located in the city center, in the main shoppingstreet "Drottninggatan" with walking distance to "T-centralen".This building dated back to late 18th century and built in Jugend stile, had during 2010 a total reconstruction of the total inner area, and has now reopened with 119 new rooms, devided in six floors and an inner-courtyard established as lobby, reception and integrated breakfast area.The interior is refurbished with New-Gustavian furnitures in antique-white colors, beautiful stuccos in the ceilings, classic colours on walls such as kingsblue, light apricot and shore.Within walking distance You will reach Norra Latin Conference Center, Sergel Square, Central Station, Hötorget and all other important locations and spots for everyone visiting Stockholm. ... more less
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- Also Known As:
- Bentleys Hotel Stockholm