While the setting for this museum is indeed very beautiful, we had a serious issue with the elderly woman manager. We had written an email several days earlier asking for clarification on their pet policy, since nothing is mentioned on their website. Not receiving a response, we decided to come anyway and arrived with our small dog in a carrying sack. The staff at Millesgarden had allowed us to bring our dog and we hoped Waldemarsudde would have the same policy. When we arrived the two young cashiers were very apologetic and professional about not responding to our email and clarifying that no pets are allowed inside the museum. Then an older woman manager arrived and with an attitude as if she were the Queen of Romania proceeded to berate us and to mock everything we said. Having zero customer service skills she talked to us as if we were something she had found under her shoe. Her lack of professionalism is what one might expect at a museum in Italy or Greece ... but not in Sweden. Despite being denied entrance to the museum, we did enjoy visiting the beautiful grounds.
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