I ran a course here and the facilities (rooms etc) are pretty good and they are well geared up to handling conference groups.
However two things stand out. Firstly the food is truly first class - I understand the chef is in the running for some kind of national award. Every meal I had there was a real treat and quite memorable.
Secondly the place has some of the friendliest and helpful staff I have come accross in a conference venue for some time.
Quite a few hotels I know could take a leaf out of their book.