It should not be so difficult to check in to a hotel that you wonder whether you'll have to find another one.
I arrived at the hotel at 9pm on a Friday, which is when I told them I would arrive. The front door was locked, and there was no one at the desk, so I used their intercom to call the night manager. He gave me the code to enter the lobby, and I entered. I waited, but no one arrived to check me in. I called back on the intercom, and I asked what was happening. He mumbled incoherently, and when I asked him what he had said, HE HUNG UP ON ME.
I hoped that he had said that he would be arriving soon, so I waited longer. After no one had arrived, I called again. He said, "What, you didn't find the envelope? It's to the left." I asked, "To the left of what?" and when I told him that I did not know what he was talking about, HE HUNG UP ON ME AGAIN. Finally, after I waited several more minutes, I found an envelope behind the check-in desk, with the key to my room.
I cut my stay short at this hotel, and I checked in to a better hotel the next day. When I checked out of the Strindberg, they told me that there was a SEK 100 fee that they would add to my bill, which they had not disclosed when I booked the room online.
This is a shame, because the hotel is otherwise fairly nice, in a good part of the city. But I have NEVER experienced such terrible service. It was late, and I was tired. They acted as if I was inconveniencing them by asking to be allowed to use the room that I had booked with them. I hope that they sell the hotel to someone who actually knows how to run a customer-oriented business.
- Official Description (provided by the hotel):
- By the calm and beautiful Tegnérlunden Park in central Stockholm is the August Strindberg Hotell, with a continental atmosphere and a charming breakfast hall offering lovely garden views. All en-suite rooms provide free wireless internet, phones and TVs and most of them face the garden.The dining hall boasts an open fire, which creates a cosy atmosphere on cool winter mornings. In summer guests can enjoy breakfast outside in the flowering garden. ... more less
- Reservation Options:
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- Also Known As:
- August Strindberg Hotell Stockholm