Considering that this is a very expensive hotel, it was severely understaffed. When we arrived at the hotel, there was no one near the door to help us with our luggage. During our stay, there seemed to be one bellman, and he hustled, but he couldn't do it all. We had club floor privileges, and the desk there was usually not staffed, even during the official staffing hours. When it was staffed, the lady there gave off a very noticeable (by my wife and I) "don't bother me, I'm not here to be helpful" look. The first day, we waited by the concierge desk for ten minutes before realizing that no concierge was going to show up.
On the plus side, the location is great (though with kids we would stay closer to Djurgarden if we had to do it again), the rooms are large (though the river view rooms give you some street noise), and the club breakfast was very good (though the club is too small to accommodate the number of guests who use it). Overall, it was okay, but not what you expect from a hotel that was going for $600 a night. (Oh, and by the way, the hotel staff will tell you it has a "special deal" with a particular taxi company to get you to the airport--520 crowns. This isn't an awful rate, but it's not a special deal, we were able to get both to and from the airport for 390 each way).
Tip: If you have kids, or just want a cheap quick breakfast (hotel breakfast is $40) there is a McDonald's two blocks down.
- Official Description (provided by the hotel):
- Connecting you to the Heart of Stockholm! Located right in the city center, only minutes away from the picturesque Old Town and the airport rail link, the Sheraton Stockholm Hotel is the ideal place to stay for anyone wishing to connect to the Swedish capital. The 465 rooms are among the most spacious in town, and each one has the renowned Sheraton Sweet Sleeper Bed, for a perfect night’s sleep. Many of the rooms offer breathtaking views of Lake Mälaren, Old Town or the City Hall. ... more less
- Reservation Options:
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- Also Known As:
- Sheraton Stockholm
- Stockholm Sheraton