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“Great hotel with excellent location”

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Sheraton Stockholm Hotel
Ranked #27 of 154 Hotels in Stockholm
Certificate of Excellence
GreenLeadersSilver level
Reviewed 3 June 2014 via mobile

I recently stayed here for a business trip. Very friendly staff. Good size rooms with a very comfortable bed. Great location for old town and central station. We ate in the restaurant and had really good food & service. Would definitely return!

Stayed: June 2014, travelled on business
Thank Collinskentte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,416 - 1,422 of 3,699 reviews

Reviewed 3 June 2014

The hotel is excellently located!! a short walking distance to everywhere you would want to be. We arrived quite late to be greeted by a very smiley and friendly security guard. The reception staff were just as friendly and welcoming and easy to talk with. We were given the low down on our options of the evenings entertainment bars and clubs with details on music, age and people type it was really helpful and helped us plan our whole weekend. I must say we had a great night! the security guard also helped out with a few help tips on places to go and how to get their. this was the kind of service we received all weekend from Staff at the Sheraton.
The room was lovely very comfortable and had a very nice glam feel to it even though its not the newest of places it certainly isnt shabby. They are on the small side but my boyfriend is 6ft5 and he had no complaints, no noise just peace and quite. Everything was lovely and clean in the room including the bathroom
The bar area is lovely and relaxing nice to relax in after hours of exploring the city, the gym is simple but well equipped with everything you might need for a quick work out and 24 hour sauna was again something that was much appreciated over the weekend.
We had a great time, couldn't have asked for a better location and would 100% stay here again the next time we visit.

  • Stayed: January 2014, travelled as a couple
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Thank trendytraveller64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Igor B, General Manager at Sheraton Stockholm Hotel, responded to this reviewResponded 4 June 2014

Dear trendytraveller64,

Thank you so much for your warming words. It is absolutely fantastic to take part of your post. I wish I could have had a chance to say hello myself. It is always that personal touch that makes such a difference. I will make sure to pass on your delight to the wonderful staff here at the Sheraton Stockholm Hotel.

To you I would like to say: hurry back - we miss you.

All the best and warm regards,
General Manager
igor.buercher@sheraton.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 June 2014

Here is all that you would expect from a luxury hotel, unless you want lots of eccentric atmosphere or unusual ambience. It has a business clientele and is used by tourists, being close to Gamla Stan, the old part of Stockholm to which you can walk and which could occupy more than one day's visit. If you run your fingers along ledges for dust, or look for hairs in the bath room, you will be lucky. Everywhere (with the possible exception of public carpets) is sparkling, helped by the wooden floors and clean Swedish lines. Breakfast should satisfy the most fastidious with ample choice through smoothies, bircher (like a de luxe muesli) to hot and cold dishes, numerous breads and pastries. Our room facing the courtyard was very quiet, had excellent lighting for work at the desk or individual reading in bed. But, a negative point, wifi has to be paid for...par for the course in hotels it seems nowadays...but why? That said, there is a very good bank of computers in the lobby and an excellent printer.
We do not recognise comments about staff being less than helpful. We found reception, restaurant and bedroom staff very willing to make sure our stay was pleasant and comfortable. The hotel recommended several restaurants, each different, on Gamla Stad, all of which were within easy walking distance. We particularly recommend Fem Sma Hus (on Nyrand). Its pricey but a meal to remember. We also ate at Borgamastar'n Bistro, which is more like UK pub food.
We arrived at Arlanda airport and came into town by bus, being set down near the central station. We did this because we knew it was half the price of the train. However, we had less time to spare on our last morning and so walked the short distance from the hotel to the Central Train station and found that the fare for us (probably as senior citizens) on the Arlana express was not much more than the bus fare and only 20 mins instead of 45 mins by bus.
It's worth remembering that prices for everything are high everywhere in Sweden, certainly much higher than in the UK. You pay a lot for breakfast here, but we considered it worthwhile, not only because we had an advanced purchase which included b/fast, but because you really did not need anything else until dinner time!

  • Stayed: May 2014, travelled as a couple
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Thank wyntyll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 June 2014

We booked the hotel because of it's location, it is right in the heart of the city. It's only a short walk to most of Stockholm's museums and sites. I also stay at Starwood hotels half a dozen times a year for business, so was expecting their standard level of quality and service. The price is a bit high, and standards like wifi and breakfast are not included.

We arrived early in the morning from the airport and dropped off our bags for a day of site seeing. Our room was ready at 3pm. Later that night I took a shower and mold/filth was peeling of of the grout on the tiled floor as the water hit it. Disgusting! I informed the front desk and asked them to clean it. It took 2 days to get it appropriately cleaned. I talked to 4 different people about it and there was never any compensation offered, until I complained again at checkout. Even then, they only compensated me with a few additional Starwood rewards points.

To be objective, the rest of the hotel was fine. The decor was nice, with kind of a 1920s nautical feel. The coffee shop on the main floor is also pretty good. Big fan of their caramel filled apple muffins.

  • Stayed: May 2014, travelled as a couple
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1  Thank 1Mykal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Igor B, General Manager at Sheraton Stockholm Hotel, responded to this reviewResponded 3 June 2014

Dear 1Mykal,

Thank you for taking the time to share your review here on Tripadvisor. It must admit that it seems like we have not managed to fulfill all your expectations during your stay.

I am sorry for the inconvenience met and can only agree that it should not be necessary to talk to 4 persons here at the hotel to have your room properly cleaned. You are more than welcome to contact me directly with more details so I can follow up on how your request was handled. Also, the cleaning itself is under review with our Housekeeping supervisor.

Feedback is important to us and from your post I read that the rest of your stay was fine. Personally I am so sorry to see that the bathroom experience led to this rating, and I look forward to hearing from you.

Warm regards,
General Manager
igor.buercher@sheraton.com

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Reviewed 1 June 2014

Very expensive hotel for five star hotel with four star service. It is nicely located within walking distance to old and new town. Old building, it requires some renovation. It has good facilities such as nice GYM with state of the art equipment's.

  • Stayed: May 2014, travelled with friends
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1  Thank sharaf2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Igor B, General Manager at Sheraton Stockholm Hotel, responded to this reviewResponded 4 June 2014

Dear sharaf2,

Thank you for your thoughts. Glad to hear you enjoyed the gym, which is fresh indeed.

For the sake of good order I take the opportunity to mention that we are an international upscale hotel. We do not participate in any local or international star ratings and we are not advertised as such via our marketing collateral.

Welcome back.

Warm regards,
General Manager
igor.buercher@sheraton.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 May 2014

We booked this hotel based on recommendations from a friend, as well as recommendations made on this site. We received an upgrade to a city/lake view, and really enjoyed our stay. Front desk was welcoming, and staff at bellman's desk were extremely helpful. You can't beat the location for seeing most of Stockholm. Dining room was expensive, so we only ate dinner one night. Found less expensive options nearby for other two nights. Did not pay for wi-fi, but used the free internet in the lobby. Will definitely stay here if we return to Stockholm.

  • Stayed: May 2014, travelled with family
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Thank tullja2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 May 2014

One of the best stays I have ever had at a hotel. The Sheraton was extremely accommodating and gave use a wonderful experience during our four day stay there before heading to Copenhagen. Rooms were clean, with fast wifi, and had very comfortable beds. The lounge is also quite nice. The real reason the property stands out though, is because of the staff who are always willing to help and ensure you have the best possible stay.

Room Tip: Rooms on the lake view side (especially on higher floors) have great views of the old town!
See more room tips
  • Stayed: May 2014, travelled with friends
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Thank Rick L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sheraton Stockholm Hotel

Address: Tegelbacken 6, Stockholm 111 52, Sweden
Phone Number:
Region: Sweden > Stockholm County > Stockholm > Norrmalm
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#2 Green Hotel in Stockholm
#5 Spa Hotel in Stockholm
#8 Family Hotel in Stockholm
#12 Business Hotel in Stockholm
#17 Romantic Hotel in Stockholm
#21 Luxury Hotel in Stockholm
Price Range: £110 - £259 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Stockholm Hotel 5*
Number of rooms: 465
Official Description (provided by the hotel):
Connecting you to the Heart of Stockholm! Located right in the city center, only minutes away from the picturesque Old Town and the airport rail link, the Sheraton Stockholm Hotel is the ideal place to stay for anyone wishing to connect to the Swedish capital. The 465 rooms are among the most spacious in town, and each one has the renowned Sheraton Sweet Sleeper Bed, for a perfect night’s sleep. Many of the rooms offer breathtaking views of Lake Mälaren, Old Town or the City Hall. ... more   less 
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Also Known As:
Sheraton Stockholm
Stockholm Sheraton

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