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“Great Location! amazing staff!”

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Sheraton Stockholm Hotel
Ranked #25 of 154 Hotels in Stockholm
Certificate of Excellence
GreenLeadersSilver level
hanoi
Level 1 Contributor
3 reviews
“Great Location! amazing staff!”
Reviewed 18 July 2014

I arrived with my family on a vacation to Stockholm. The receptionist was extremely helpful and friendly. The location is perfect just 5 mins walk to pedestrian street with shops and restaurants. I happened to injured my self in the room and the emergency staff came within 2 mins after my brother called. He did an amazing first aid. After 1 hour, the FO called up to my room to ask how i was. Fantastic way to treat your guests!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ennabui0211
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Igor B, General Manager at Sheraton Stockholm Hotel, responded to this review, 21 July 2014
Dear ennabui211,

We very much appreciate you taking the time and share you review with us. I am glad your stay here in Stockholm was enjoyable and we hope you are ok now! First response is important to us and so is a follow up! I am very happy both was to your satisfaction.

We hope to see you soon again.

Best regards,

igor.buercher@sheraton.com
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Paris
Level 4 Contributor
44 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 18 July 2014

My wife and I spent 3 nights at the Sheraton last week. The location is very central and ideal both for visiting the Old Town, taking boat rides around the city and the surroundings as well as convenient for the central railway station which is only 5 minutes walk away.
The service at the hotel was excellent from the moment we arrived when a front office employee handled our baggage from the street to our room. The check-in was efficient and very friendly as was the help provided by the concierge with general tourist information as well as providing help finding a restaurant.
We had a classic room which , although on the small side, contained all that we needed for an enjoyable stay.
We did not take the hotel breakfast buffet which seemed rather pricey but there is an Espresso House attached to the hotel which provides a good range of muffins as well as coffee.

  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank LASP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Igor B, General Manager at Sheraton Stockholm Hotel, responded to this review, 21 July 2014
Dear LASP,

Thank you for your time describing your experience with our fellow tripadvisor readers. You have very well described our location which is close to everything and we are delighted our service was friendly and attentive - something we strive for every day.

Our breakfast buffet is very extensive with live cooking stations - and of course there are other options available if maybe something on the go is more suitable.

Thanks again for your time and we hope to see you soon again.

igor.buercher@sheraton.com
General Manager
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Broxbourne, United Kingdom
Level 4 Contributor
43 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 16 July 2014 via mobile

Great central location 5 minute walk from central station and the arlanda express which takes you to the airport. The service in the hotel didn't wow me however it was good. The room was gorgeous, very big considering the rate we paid! Gym facilities looked good however we didn't use. Would definitely stay again if we were in town.

Stayed July 2014
Helpful?
Thank Sammi W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Igor B, General Manager at Sheraton Stockholm Hotel, responded to this review, 21 July 2014
Dear Sammi W,

Thank you for sharing your experience with us here on tripadvisor. I am glad you liked our location and spacious rooms - on average one of the biggest in Stockholm.

On the other hand, I do regret you were not WOWed with our service and would love to understand in more detail what was lacking. We always endeavor to exceed customer expectations.

I look forward to hear back from you.

Best regards,

igor.buercher@sheraton.com
General Manager
Report response as inappropriate
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Warminster, Pennsylvania
Level 6 Contributor
136 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 16 July 2014

We spent 5 nights at the Sheraton - 3 before our guided tour and 2 with the tour group. I can truly say that it was a wonderful experience. We were "on our own" for a few days and found the front desk staff to be very helpful in giving advice and directions and making reservations for us. Alexander, the luggage and all-around lobby guy, became our right-hand man. Paula, the gal who greeted us at breakfast each morning, was the absolute best! There were hugs on the last day.
Our room was spacious and comfortable and afforded us a view toward Gamla Stan. Each AM we would watch the rush hour of bicycles. Although we faced the street and saw the commuter train go by near the water, it was a very quiet location. We slept with the window open and never heard sirens and barely heard the train in the early morning.
City Hall was right around the corner. The walk into Old Town was convenient, as well as the walk over to Sergels Torg and to the trains.
Then there is the breakfast buffet, the memory of which makes me drool. One could find everything imaginable at the well spread-out counters, and there was plenty of seating.
This hotel seems to appeal to business types as well as to us tourists, so there was always an interesting mix of people.
If we go back to Stockholm, there is no doubt that we would stay here again!

Room Tip: Room facing out front.
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  • Stayed June 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Elaine C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Igor B, General Manager at Sheraton Stockholm Hotel, responded to this review, 18 July 2014
Dear Stewiegirl,

We are glad for your visit with us and delighted you had such a great time in lovely Stockholm. June is the beginning of the tourist season here while we also serve the business customer.

I will ensure to share your personalized comments to our staff - it is always great when our customers remember our names. It means we delivered the type of service that is memorable.

We hope to see you soon again and thank you for sharing your comments with us.

Best regards,

igor.buercher@sheraton.com
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brussels, Belgium
Level 6 Contributor
201 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
Reviewed 16 July 2014

excellent located and equipped hotel for a short stay in Stockholm. Very near to the city centre (as well old as new city). Very comfortable rooms and very good restaurant. Very friendly staff.
Wifi only available in the lobby. Quality in the rooms is not good.
Very easy to reach by bus or train from the airport

  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank albertbrussels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Igor B, General Manager at Sheraton Stockholm Hotel, responded to this review, 18 July 2014
Dear albertbrussels,

Thank you for your favorable review and highlighted our excellent location and restaurant. I am sorry to hear that the quality of the room was not up to your standard and would love to understand what could have made your stay even better.

Our hotel does provide wifi services throughout the hotel. We offer complimentary internet in the lobby as well as a limited time in our guestrooms. I hope this clarifies it.

Best regards and I look forward to hear back from you.

igor.buercher@sheraton.com
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level 6 Contributor
164 reviews
129 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed 16 July 2014

I must start by saying our review is slightly biased as I used my SPG points to get three free nights and was awarded a suite upgrade. However I will try and review without that biase. the bedroom part of the suite is a normal room and we actually would have been delighted with that room. It was an excellent size with a nice large king bed, siting area and good size bathroom. The views from the front are fantastic looking over the harbour towards the old town. It is located within 5 minutes walk of the train station so you do get a it of noise from trains running over the steel bridge. That is more than compensated by the location which is within 5 minutes walk of either the old town or the newer shopping area. Just loved it. If you want to go on a boat tour check out WAXHOLMSBOLAGET. They are much cheaper than the private operators..

Room Tip: Ask for a harbour view
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  • Stayed June 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank scotaussie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Igor B, General Manager at Sheraton Stockholm Hotel, responded to this review, 18 July 2014
Dear scotaussie,

Firstly, thank you for your reservation with us and we are glad you enjoyed your stay here in Stockholm. The Starwood Preferred Guest (SPG) program is a great way to accumulate loyalty points and redeem free nights. We have numerous suites on property - many of them with stunning views!

We appreciate you taking the time to share your experience and we hope to see you soon again.

Best regards,

igor.buercher@sheraton.com
General Manager
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Veikkola, Finland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 July 2014

Perfect location with a view. Within walking distance of the most important services a holiday traveler may need in Stockholm. Extremely friendly, efficient and capable staff willing to serve without a hint of hesitation.

Room Tip: Try to get a room facing the sea shore and Gamla Stan.
See more room tips
  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Mikko T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Igor B, General Manager at Sheraton Stockholm Hotel, responded to this review, 18 July 2014
Dear Mikko T,

It is great to read that you had an enjoyable stay with us and got to experience our great city of Stockholm! We are indeed close to most attractions and it is an excellent base for sightseeing.

I am especially pleased that our staff was efficient and capable to ensure your stay was memorable. Thank you so much again for staying with us and we look forward to have you back again.

Best regards,

igor.buercher@sheraton.com
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Stockholm Hotel

Property: Sheraton Stockholm Hotel
Address: Tegelbacken 6, Stockholm 111 52, Sweden
Phone Number:
Region: Sweden > Stockholm County > Stockholm > Norrmalm
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#2 Green Hotel in Stockholm
#4 Spa Hotel in Stockholm
#12 Business Hotel in Stockholm
#13 Family Hotel in Stockholm
#17 Romantic Hotel in Stockholm
#21 Luxury Hotel in Stockholm
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sheraton Stockholm Hotel 5*
Number of rooms: 465
Official Description (provided by the hotel):
Connecting you to the Heart of Stockholm! Located right in the city center, only minutes away from the picturesque Old Town and the airport rail link, the Sheraton Stockholm Hotel is the ideal place to stay for anyone wishing to connect to the Swedish capital. The 465 rooms are among the most spacious in town, and each one has the renowned Sheraton Sweet Sleeper Bed, for a perfect night’s sleep. Many of the rooms offer breathtaking views of Lake Mälaren, Old Town or the City Hall. ... more   less 
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Also Known As:
Sheraton Stockholm
Stockholm Sheraton

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