Check-in was great but the trip went downhill from there. Went to room - we had "upgraded" to Superior Lake View room - the room was tired and not up to Sheraton's North American standard (which is kind of why you pick an American chain in Europe - for the brand standard and consistency) and while it was on the front of the hotel, it was hard to see the lake or anything else as the expressway was in the way because our room was on a a lower floor. The worst of it was the room was about 90F and there was no air conditioning.
Even though I am SPG Gold (big deal right?), front desk wouldn't or couldn't do anything to assist. I thought we were in a hotel in France for a moment. We tweeted Sheraton and they didn't reply.
Stockholm is a great city - we will go back but we won't be staying at the Sheraton,
- Official Description (provided by the hotel):
- Connecting you to the Heart of Stockholm! Located right in the city center, only minutes away from the picturesque Old Town and the airport rail link, the Sheraton Stockholm Hotel is the ideal place to stay for anyone wishing to connect to the Swedish capital. The 465 rooms are among the most spacious in town, and each one has the renowned Sheraton Sweet Sleeper Bed, for a perfect night’s sleep. Many of the rooms offer breathtaking views of Lake Mälaren, Old Town or the City Hall. ... more less
- Reservation Options:
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- Also Known As:
- Sheraton Stockholm
- Stockholm Sheraton