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CSABrussels
Brussels, Belgium

Ideally located and excellent service

5.0 of 5 bubblesReviewed 1 Feb 2024
The Sheraton is ideally located in the centre of Stockholm and the ideal base for all excursions. The service is excellent, particularly the concierge, William, who was extremely helpful, and the front desk, which always listens to guests.
Date of stay: January 2024
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Propriétaire at Sheraton Stockholm Hotel, responded to this review
Responded 2 Feb 2024
Dear Russel,
Thank you for this feedback concerning your recent visit.

We're thrilled to hear that our central location served as the perfect base for your excursions in Stockholm. It's also heartening to know that our concierge, particularly William, and the front desk team provided you with excellent service and were attentive to your needs. Our staff strives to ensure that every guest feels listened to and cared for during their stay.

We look forward to welcoming you back for another memorable experience.
Best wishes,

Elin Roquet, General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (4,411)
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Reviewed 19 January 2024

The view was so amazing facing the harbour! The location is also really good and central, with the direct access to airport with train and just a short and pleasant walk you can reach the historic city centre.
The breakfast was also good with varieties.
My platiunum status was well recognised.
Thanks!

Date of stay: October 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank HKPhuQuoc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Owner at Sheraton Stockholm Hotel, responded to this reviewResponded 22 January 2024

Dear Guest,
Thank you for sharing this positive feedback of your stay.

We're thrilled to hear you enjoyed the stunning harbour views and our central location, providing convenient access to the airport and proximity to the historic city center. It's wonderful to know that our breakfast selection met your expectations with its variety. Additionally, we are pleased that your platinum status was recognized and appreciated during your stay.

We all look forward to seeing you again in the future.
Best regards,


Elin Roquet, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 January 2024

The hotel is a little tired in places but made up for by the friendly helpful staff especially William the concierge & the Greek bar tender . I learnt on my stay that there was a picture of Abba on the 8th floor & that room 819 was where some of the abba movie of 1977 was filmed ( not Australia) William at my request showed me this room . Being a big Abba fan I was delighted . Thank you William . Best nights sleep comfy bed & soft fluffy pillows . Great location. I would certainly stay here again

Date of stay: January 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank lizzie1Spain
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Owner at Sheraton Stockholm Hotel, responded to this reviewResponded 15 January 2024

Dear Lizzie,
Thank you for taking the time to share this feedback.

We're thrilled to hear that our staff, especially William the concierge and our bartender, provided friendly and helpful service during your stay. It's wonderful that you, as a big Abba fan, got to enjoy a special moment by visiting the room connected to the band's history. We're also glad that you found our beds comfortable, ensuring a good night's sleep, and appreciated our central location. While we understand that aspects of the hotel may appear in need of a refresh, we're excited to inform you that a full-scale renovation is planned to start in January, which will address and rejuvenate our beloved property.

We hope to welcome you back.
Best wishes,


Elin Roquet, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 January 2024

I have stayed in this hotel a couple of times when everything else if full, and there is a reason why there is room at Sheraton. It is not horrible, but everything is a bit dirty and old, which the other hotels close by are not. The rooms are in a need of refurbishment, and in particular the bathrooms show the wear and tear.

Date of stay: October 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
2  Thank 123Hami
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Owner at Sheraton Stockholm Hotel, responded to this reviewResponded 11 January 2024

Dear Hami,
Thanks for taking the time to review your stay at our hotel.

We're glad to hear that you found our service to be satisfactory. Our team prides itself on providing attentive and caring service, and it's rewarding to know that this aspect of your stay was up to your expectations. We appreciate your acknowledgment of our prime location, which offers guests the convenience of being in the heart of the city with easy access to Stockholm's main attractions. However, we regret to hear your feedback regarding the condition of our rooms. While our hotel is indeed preparing for a full-scale renovation starting in January, we strive to maintain our rooms to a high standard of cleanliness and comfort. Your comments are valuable to us as they help us to focus our improvement efforts where they are most needed.

We hope to welcome you back again soon.
All the best,


Elin Roquet, General Manager

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Reviewed 7 January 2024 via mobile

I want to express my gratitude to Carlos Escobar for making my recent trip to Stockholm truly exceptional. His unparalleled service and unique recommendations added a special touch to my visit. If you're in Stockholm and looking for a memorable experience, seek out Carlos Escobar – his dedication to ensuring customer satisfaction is commendable. Thank you, Carlos, for creating a fantastic memory during my time in Stockholm!

Date of stay: January 2024
Trip type: Travelled as a couple
Thank Ivan M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Owner at Sheraton Stockholm Hotel, responded to this reviewResponded 8 January 2024

Dear Ivan,
Thank you for taking the time to share your opinion with us.

We're thrilled to hear that Carlos Escobar provided you with exceptional service and made your visit to Stockholm memorable. Our staff is dedicated to offering personalized recommendations and ensuring that each guest's stay is as enjoyable as yours. It's gratifying to know that Carlos's commitment to customer satisfaction stood out to you.

We look forward to seeing you again in the future.
Best regards,


Elin Roquet, General Manager

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Reviewed 3 January 2024

My fiancée and I have had a pleasant stay in this hotel. Our main reason for choosing Sheraton was the ideal central location. This was really welcome due to the cold weather.
Check-in was fast and we were lucky to have immediate access to our room, although it was still in the morning.
The room was spacious and the bed huge and comfortable.

The breakfast buffet was good and offered a variety of cold and warm options. We also enjoyed cocktails and snacks in the lobby and had room service once, which was also smooth and tasty.

Lastly, we were happy with the spacious gym with both cardio and weight lifting equipment.

Date of stay: November 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank 824joeyw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Owner at Sheraton Stockholm Hotel, responded to this reviewResponded 4 January 2024

Dear Guest, thank you for sharing your experience at our hotel.

We're delighted to hear that our central location contributed positively to your stay, providing convenience during the cooler weather. It's also great to know that the check-in process was swift and you were able to access your room promptly. Our team takes pride in offering spacious rooms and the Sheraton Signature Beds® designed for a restful night's sleep, and we're glad these aspects met your expectations. We appreciate your compliments on the variety of our breakfast buffet and are happy that you enjoyed the cocktails and snacks in our lobby, as well as the room service. It's wonderful to hear that our gym facilities, featuring comprehensive equipment, contributed to a satisfying experience.

We look forward to welcoming you again.
Best wishes,


Elin Roquet, General Manager

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