Following the suggestion by a friend, I booked a one-night stay at Riddargatan. The area, Östermalm, is regarded as the most exclusive inner-city part of town and my expectation for style and professionalism were set accordingly. When it came to the design and cleanliness of the room my expectations were met.
The surprise showing the true mindset of the staff at this place came in the early morning, at 6.30 a.m. I was awakened by the sound of full-scale construction-work going on in the small street (pedestrian area) below my 3rd floor room. I had not been warned this would be the case and phoned the reception where my questions were met with total uninterest and blaming of the city of Stockholm for the inconvenience. The noise was allowed to go on for another full hour, and it was apparent no-one from the staff even attempted to negotiate a pause with the construction crew. Two hours later I met an even more uninterested and this time even arrogant hotel manager at the front desk who also blamed the city and was not the slightest surprised nor sorry.
My understanding is they simply did not care and, moreover, I got convinced that the hotel knew of this work in front of this upscale establishment beforehand but, on purpose, had not informed me about it. This short-sighted trick is used by unethical hoteliers who go for selling their beds at any cost. The other possibility is the hotel had neglected to register the advance -warning of this work which would disturb their guests.
My morning experience led me to assess the other dealings with the staff I had during the stay, e.g. in the bar. Except for the very friendly person at the check-in counter, I found I had not experienced any encounter where the staff could be considered professional enough to warrant the price or reputation of hotel Riddargatan.
- Official Description (provided by the hotel):
- In the heart of Stockholm’s finance and shopping centre, Hotel Riddargatan offers a modern and pleasant sanctuary. A comfortable stay in an international and personable setting is our offer to guests who want to live centrally with high demands on location, standard and service. ... more less
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- Also Known As:
- Riddargatan Hotel Stockholm