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All reviews central station no window arlanda express gamla stan excellent location downtown stockholm small room old town nice breakfast checkin
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Reviewed 7 September 2016 via mobile

Hotel was great in every respect except the cleaning. I found an empty beer can behind the curtain and stayed here 4 days without the room being cleaned. When I enquired I was told I was unlucky to have had the DND sign out at the precise moment the cleaners were doing their round. Apparently there isn't any flexibility so be prepared to be disturbed whatever you are doing if you want your room cleaned!

Date of stay: September 2016
Trip type: Travelled solo
Thank Wills .
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SophiaO_HTL, Hotelldirektör at Scandic No. 53, responded to this reviewResponded 13 September 2016

Hello Wills,

We are sorry to hear that we didn't fully meet your expectations and that we missed to clean your room due to the DND sign. . We will do our best in order to continuously improve our service. Therefore we value your comments highly.

Wish you a wonderful day.
Take care,
Sophia

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 September 2016

This was our second stay in one month. The price is right, but that is about it. I had left several personal electric items upon check-out from the first stay. The Hotel's policy is to retain such items in their "Lost & Found" for 4 weeks. This did not happen; they were either discarded early or kept by Housekeeping. On our second stay, our room had just one bath towel. A trip to the front desk yielded several more. But this morning we discovered that Housekeeping had removed all but the allotted ONE towel. Tough for two people to get dry with one towel! Room amenities: there are none. Zero. Room lighting is inadequate. On the plus side: location can't be beat! Common areas are terrific. Staff, all young, is very accommodating.

Room tip: Under no circumstances accept a room in the basement. They are below common areas. ,as such, you will get no sleep.
Date of stay: September 2016
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Gary C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Anna S, Manager at Scandic No. 53, responded to this reviewResponded 27 February 2017

Dear Gary, thank you for reviewing us. I am so sorry about the late reply. I also appologize for your lost items. Our staff never keep things so when we did not have them it means we did not find your items. I am truly sorry about this. And I apologize for the towels, of course you should have two. Since your stay, we have changed our name and concept. For example we have more amenities, a traditional reception, a new breakfast and we will also make some more changes in the rooms. I hope you can come back and try our new profile. Take care, Anna

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Reviewed 5 September 2016

This hotel has everything you need, but nothing extra, so they've made it quite cost-efficient. For example, the breakfast is simple in selection, but it's well enough and good-tasting. The only thing I would need on a business trip is a desk and chair in the room. They could think of converting some of the two-person queen-size beds into one-person bed. Then there would be room for a desk and a chair.

Room tip: There are ever cheaper rooms without a window, so be carefull to choose what you want.
Date of stay: August 2016
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
Thank BlueBiker5010
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SophiaO_HTL, Hotelldirektör at Scandic No. 53, responded to this reviewResponded 13 September 2016

Hello BlueBiker5010,

Thank you for your review! Glad to hear that you liked our hotel and concept.

Welcome back!

Take care,
Sophia

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Reviewed 4 September 2016

Often visiting Stockholm and this was a pleasant surprise! Great location just meters from Central station trains and underground, and main shopping areas of Stockholm city I loved the bar /breakfast lunch dinner in- and outdoor area with a'hip' feeling through music and food presented. Also a quite good wine selection, even by the glass. This area is also well equipped for computers with good networks, plugs and table for casual work .Staff is alert and helpful , Breakfast is robust without too much choice but enough of everything for anyone. It is unfortunate the hotel will move into new management and brand soon, - the current concept is winning with business and tourists alike... Only drawback was the lack of gym (or deal with a gym nearby)

Room tip: consider 2 flights up to reduce morning street noise
Date of stay: August 2016
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank jmb20002015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Emma L, Guest Relations Manager at Scandic No. 53, responded to this reviewResponded 6 March 2017

Hi jmb20002015,

My apologies for the late reply to your stellar review! We're so happy you enjoyed our concept during the time we were HTL Kungsgatan, and that you enjoyed our food and drink selection in the versatile, comfortable lounge!
Now that we are Scandic No. 53, we still retain the vibe and edge we had as HTL, but have added other factors to boost the experience of your stay!

For example, the breakfast is now substantially expanded, with something for every diet and taste. The check-in area is also more service-oriented with 24-hour staff and some new furniture and updates are coming to the rooms where there is space and to the lounge to enhance the space!

Last (but not least) we have a deal with a nearby gym for all of our guests. We hope you'll come back to visit us under our new name and with our improvements and are extremely thankful for your patronage and helpful feedback.

Best regards,
Emma

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Reviewed 3 September 2016

Well locacted, just a short walk from Central Station, Lots of shops and resturants close by. Common areas well thought out and the outdoor area relly good. Service and overall WERY good. My room small, but grate insspite of that.

Date of stay: August 2016
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
Thank JakobKr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SophiaO_HTL, Hotelldirektör at Scandic No. 53, responded to this reviewResponded 13 September 2016

Hello JakobKr,

Thank you for your review! Welcome back!

Take care,
Sophia

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