On booking, we expressly requested a 'double' room which was confirmed on the booking documentation, but on arrival found the room was a twin. My polite enquiry about this at the reception desk was met with a defensive, curt and impolite response. We were told we had to remove the wood hooked onto the headrest that constituted a table and push the beds together - I realise many hotels do this and understand why, but most at least make the bed up as a (mock) double in advance of your arrival with attached sheets and many let you know in advance that the 'double' is actually two beds. We were told, that even though our booking said 'double' on it, we would only have actually got a double room by paying for an executive, rather than superior room. I am not a particularly fussy traveller, nor am I a serial complaint-maker, but the staff response to a reasonable enquiry was not impressive! A pity this occurred as otherwise, the hotel was comfortable. Breakfast was good. Location - we enjoyed the walk to the parts of town of historic and tourist interest, but in bad weather, or if you've got mobility problems, this would be too far - however, public transport is available reasonably close by.
- Official Description (provided by the hotel):
- BEST WESTERN PLUS Time Hotel is a wonderful 4-star hotel centrally located in Stockholm by Odenplan, only 3 subway stops from Central Station. The central location and the beautiful environment combined with a great atmosphere will make your stay very special.All of our guests have free Wi-Fi and access to our relaxation room with sauna. ... more less
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- Also Known As:
- Best Western Stockholm
- Stockholm Best Western