It started with us arriving around seven a Friday evening. Awaiting from India we were used to a hustle in the street and quit hotels. Here was the total opposite. A very quit part of town and a hustle in the hotel. It's quite a big hotel in central Stockholm, but only a very small reception with the consequence you have to wait a long time for checking in or talking to the staff. The reception is situate very close to the bar so there is a lot of people hanging around the area. We got our room, put in tour luggage and went out to meet friends. When we came back to go to bed in the middle of the night, one of the beds had a dirty sheet and lipstick on the pillow. We called reception they said they where sending up someone to take care of it at once. 15 minutes later there was a knock on the door, a boy gave us a sheet, without asking if it was the right one and if there was som more problem, and left in a hurry. We hade to change the sheet ourselves and had one pillow less the whole night... But the poor service wasn't over. At nine in the morning, when we where still in bed the door opened without a knock!! When we said HALLO?? We got the answer I am going to fill up the minibar. YOU ARE NOT was our answer. We are staying in hotels a lot, but neither of us have ever experienced anything like this! We complained in the morning (after waiting in line). No apology- nothing. The breakfast was another busy history, very crowded, the food running out and terrible coffee. The spa was closed, we didn't get any information about that neither when we booked or when we arrived. There was a note in the elevator up informing us about that. This hotel needs proper management with knowledge about running a hotel. Four stars??
- Official Description (provided by the hotel):
- Clarion Hotel Sign is Stockholms largest hotel with 558 double rooms placed next to the central station. The interior is provided by Scandinavian design icons, such as Arne Jacobsen, Bruno Mathsson and Alvar Aalto. Enjoy being pampered at Selma CitySpa+, treat yourself to culinary delights at American Table and take in the classic works of Scandinavian design that fill every corner of the hotel. Also offer large meeting facilities. Welcome! ... more less
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- Also Known As:
- Clarion Hotel Stockholm
- Clarion Stockholm
- Stockholm Clarion