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“Very Helpful Staff but needs some updating/quality control”

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Quality Hotel Ekoxen
Ranked #4 of 12 Hotels in Linkoping
Reviewed 17 June 2014

Very accommodating staff who adjusted the rate when they learned we had a friend unexpectedly hospitalized at University Hospital. Check in was easy and the hotel is well located next to a park, walk able to the center of town as well as the hospital. They allowed us to bring our dog, Marco Polo and provided bowls. Unfortunately, the room was very worn and we were awakened by a delivery truck at 5 am backing down the driveway below our room. Breakfast was ample and very nice in the garden. One major problem was one of us got sick from the dinner from the night before, which actually lasted several days.

Room Tip: Don't stay over the service driveway. Very noisy early in the morning.
  • Stayed: June 2014, travelled with friends
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1  Thank MMPPJLK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antonio G, General Manager at Quality Hotel Ekoxen, responded to this reviewResponded 23 June 2014

Hi,
Thank you very much for your answer regarding your last stay with us at Quality Hotel Ekoxen in Linköping. Our goal is always to exceed our guests expectations and therefore are all guest responses hugely important and crucial for us. We are aware that in this moment our hotel do not match comfort and therefore does not exceed our guest expectations of hotel comfort. Within a short future, the hotel will undergo a large and extensive renovations, all to raise the hotel's standard throughout. We want all our guests to feel in an inspired and creative environment and leave the hotel with new energy
Thank you for your time and help to give your views on us.
Welcome back.

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Reviews (565)
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60 - 66 of 565 reviews

Reviewed 5 May 2014

Friendly and helpful staff. Good location, central but quiet next to a park. The room was fairly spacious, but the furniture and decoration looked unchanged since the 90's and showed signs of wear and tear. A plus was the large bathroom with a corner bathtub. Very few bathroom products though. Room service was fast, food was not bad. But this hotel needs to update rooms. As it is, the price is too high for what the hotel offers.

  • Stayed: March 2014, travelled as a couple
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Thank arevan_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antonio G, General Manager at Quality Hotel Ekoxen, responded to this reviewResponded 30 May 2014

Hi,
Thank you very much for your answer during your last stay with us at Quality Hotel Ekoxen in Linköping. Our goal is always to exceed our guests expectations and therefore are all guest responses hugely important and crucial for us. We are aware that in this moment our hotel do not match comfort and therefore does not exceed our guest expectations of hotel comfort. Within a short future, the hotel will undergo a large and extensive renovations, all to raise the hotel's standard throughout. We want all our guests to feel in an inspired and creative environment and leave the hotel with new energy
Thank you for your time and help to give your views on us.
Welcome back.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 March 2014

Nice staff, breakfast ok, gym very good included in the cost of the hotel (it s in front of the hotel in an other street in a private structure, you get a voucher) but it s time to refresh the rooms, the bathroom. The location is great, no doubt. Only some walking minutes from the central Linkoping.

  • Stayed: March 2014, travelled on business
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Thank Bruno J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antonio G, General Manager at Quality Hotel Ekoxen, responded to this reviewResponded 1 April 2014

Hi Bruno
I would like to start with thanking you very much for your answer during your last stay with us. Our philosophy is always to exceed our guests expectations and therefore are all guest responses hugely important and crucial for us. We are aware that in this moment our hotel do not match comfort and therefore does not exceed our guest expectations of hotel comfort. Within a short future, the hotel will undergo a large and extensive renovation, all to raise the hotel's standard throughout. We want all our guests to feel in an inspired and creative environment and leave the hotel with new energy
Thank you for your time and help to give your views on us.
Welcome back

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 March 2014

Now, first of all, the hotel landscape in Linköping leaves a lot to request. Quality Hotel Ekoxen is the fifth hotel I've tried in the town. It prices itself roughly on par with other central business oriented hotels such as Elite or Scandic but it does not excel in any aspect. Check-in staff is friendly and efficient.
The rooms, which are rather small, feel stuck in the eighties and seem tailored for senior citizens. The adjustable bed was a nice touch but added to the feel of myself being a patient at a hospital rather than a customer at a hotel. The bathroom had a sliding door and was well lit but in all other aspects did not surprise. The shower had a fabric curtain which I am not a big fan of.

The breakfast offered a standard scandinavian selection which once again did not offer any surprises. The breakfast room itself lacks in atmosphere and does not make you want to linger longer than necessary.

I will keep looking for other accommodation in Linköping - in the hotels defense I have to say that the competition does not offer that many advantages.

  • Stayed: February 2014, travelled on business
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Thank Mr_Starbuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antonio G, General Manager at Quality Hotel Ekoxen, responded to this reviewResponded 21 March 2014

Dear Guest
I would like to start with thanking you very much for your answer during your last stay with us. Our philosophy is always to exceed our guests expectations and therefore are all guest responses hugely important and crucial for us. We are aware that in this moment our hotel do not match comfort and therefore does not exceed our guest expectations of hotel comfort. Within a short future, the hotel will undergo a large and extensive renovations, all to raise the hotel's standard throughout. We want all our guests to feel in an inspired and creative environment and leave the hotel with new energy
Thank you for your time and help to give your views on us.
Welcome back.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 March 2014

We just spent one night on your way to Stockholm. Really nice welcome from the reception and excellent breakfast buffet. The hotel is siuted in the center. We can highly recommand this hotel! ........

  • Stayed: March 2014, travelled as a couple
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Review collected in partnership with NordicChoiceHotels.com
Thank martinaka78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antonio G, General Manager at Quality Hotel Ekoxen, responded to this reviewResponded 21 March 2014

Hallo Martina
Thank you very much for your answer regarding your last overnight stay with us. We work active and strive to always exceed guest's expectations and therefore are guest responses hugely important and crucial for us. Thank you once more for your time and help to give your views on us.
Welcome back.
Antonio dacosta

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 March 2014

The welcome at this Hôtel is nice. Staff is available. I know this hôtel since 2011 and the quality is at a good level. Breakfast and dinners proposed at the restaurant is very good. Sauna and swimming pool are comfortable.

  • Stayed: February 2014, travelled on business
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Review collected in partnership with NordicChoiceHotels.com
Thank José M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antonio G, General Manager at Quality Hotel Ekoxen, responded to this reviewResponded 11 March 2014

Hi Jose
Hi
Thank you so much for your response and feedback regarding your stay with us at the Quality Hotel Ekoxen. We are grateful for all gesture feedback we receive when it is your particular experience which is so important to us to improve in our quality and improvement efforts. Our goal is always to delivery a great guest experience. I hope to see you here soon again.
Welcome back.
with friendly greetings.
Antonio Dacosta

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 February 2014

Central location when visiting the University hospital, and close to the central city.
The main complaint is the quality of the rooms:
The work area had no power outlets available at all, and the net was fairly slow to; 1.6 mBit.
Minibar was not possible to open. Very bad isolation between rooms; could hear every word from the neighbor. And a cold bathroom without any heating source.
The bed was however of a good quality.
Restaurant / breakfast: Small, but still an ok menu with fair prices. A hot meal choice from the buffet at a very favorable price.
Good breakfast with a fairly good selection of cereals. But a very limited choice of bread.

  • Stayed: February 2014, travelled on business
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Review collected in partnership with NordicChoiceHotels.com
Thank JSHBergen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antonio G, General Manager at Quality Hotel Ekoxen, responded to this reviewResponded 11 February 2014

Hi
Thank you so much for your response and feedback regarding your stay with us at the Quality Hotel Ekoxen. We are grateful for all gesture feedback we receive when it is your particular experience which is so important to us to improve in our quality and improvement efforts. Our goal is always to delivery a great guest experience. As i am writing, we have a somewhat frayed product that is in need of an upgrade in standard and comfort. And we are right now in the mittle of planning a major renovation of the hotel in order to be competitive in our market. Again, thanks for your important feedback.
Welcome back.
with friendly greetings.
Antonio Dacosta

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Quality Hotel Ekoxen

Address: 68 Klostergatan, Linkoping 582 23, Sweden
Phone Number:
Region: Sweden > Ostergotland County > Linkoping
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 12 Hotels in Linkoping
Price Range: £84 - £210 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Quality Hotel Ekoxen 3.5*
Number of rooms: 200
Official Description (provided by the hotel):
Atrium-style Business Hotel located adjacent to outdoor adventure pool. ... more   less 
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