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“Poor service”
Review of Scandic Skogshojd

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Scandic Skogshojd
Ranked #4 of 4 Hotels in Sodertalje
Enkoping, Sweden
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Poor service”
Reviewed 31 May 2014

The hotel itself is ok. It seems to be going through a refurbishment. We were unfortunately put into an old room which was ok but a bit tatty.

We had ordered an extra bed for one of our children but it was not in the room when we checked in at 12:00, which was not really a problem then. We pointed it out to reception who said that they would sort it for us. We went out and returned to our room some 5 hours later to find that the bed had still not been put into our room. We mentioned it again to reception and they said that they would sort it out for us.

There was no menu in the room, so we took a walk to the restaurant to check out the menu. None of the restaurant staff acknowledged us waiting in the doorway, so after a short while we decided to take our business somewhere else.

After returning to the hotel from dinner at 21:00 with two tired children in tow, we entered our room to find that the spare bed had still not arrived!! We put the children to sleep in our bed and then phoned reception. We were told that they had been busy and had not had time to bring the bed up. Does it really take 10 hours to put a bed in a room? Apparently it does at the Scandic Skogshojd! We had to wait over an hour (now 22:00) for some from the kitchen, who was obviously on a fag break (from the smell of cigarettes) to bring up a bed.

I would like to say there was one saving grace in the shape of a lady serving breakfast who made a point of talking to the children and offering them pancakes.

We use Scandic Hotels quite often but I won't be making a return visit to Skogshojd.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anna J, Manager at Scandic Skogshojd, responded to this review, 3 July 2014
Google Translation
Hej John,

Jättetack att du tagit dig tid att skriva om din upplevelse hos oss!
Det är viktigt för oss att få ta del av våra gästers tankar så vi hela tiden kan förbättra oss.
Jag skulle gärna vilja komma i kontakt med dig för att höra mer om ditt besök hos oss. Det är inte så här det ska fungera hos oss och jag är därför mån om att få höra mer så vi kan agera därefter.

Kontakta mig gärna direkt på 08-517 391 12.
Vänliga hälsningar
Anna
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353 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (12)
Date | Rating
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English first
Porvoo, Finland
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 1 May 2014

I spent a few nights here in November. The staff was very friendly and helpfull. They greetet me everytime I left & came back (that's not something they do even in fancier hotels). The location was good, within a walking distance from the trainstation.

The hotel as a building was very complex, I think I got lost a few times trying to find my room... But that really is the only negative thing I have to say. The room was clean and decent - and quiet. The breakfast was great, there was so much to choose from! The breakfast room a spaceous with many windows (light).

I would definitely recommed this hotel to a friend.

  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Delenna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anna J, Manager at Scandic Skogshojd, responded to this review, 27 May 2014
Hi Delenna,

Thank you so much for taking the time to write about your stay at Scandic Skogshöjd!
I am very happy you enjoyed your stay with us and found our staff friendly and helpfull.

I hope we get the chance of having you as our guest soon again!
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Stockholm, Sweden
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 10 March 2014

We stopped over here for one night in February 2014, having visited the nearby tom tits experiment park.

We were traveling with 2 adults and 2 children and booked a family room via the Scandic website. We paid around 700 SEK. The room was small with just enough room to layout the foldaway bed. Unfortunately the family rooms shown on the website are not the normal family rooms. I enquired with front desk and they stated they only have two of the spacious family rooms shown on the website (which the website presents as a standard family room).

The other family rooms, of which they have many more than two, are located right next to the elevators and offer slightly more room than a normal room.

The TV had an adaptor for plugging in USB or a laptop to stream a movie, which was a plus.

The hotel was clean and the staff friendly, we ate at the restaurant and found the value to be better than the restaurants in Sodertälje. The food was good too and the kids got drawing packs. Being a big restaurant it was good to eat in with kids because you weren't too worried if they made noise.

The breakfast was good value with lots of selection.

You had to pay to use the pool, which was a first for me. There are only a few hours a day kids can use it also, which is another downside.

Overall given we were only there one night it was fine. A little disappointing the website misrepresents what a family room most likely is (unless you are lucky enough to score one of the two spacious family rooms) and paying for the pool was new to me. Otherwise the food was great and the hotel itself clean. 700 SEK or roughly 80 Euro is pretty good value for Sweden including breakfast.

Room Tip: If booking a family room ask for one of the two spacious family rooms.
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  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Caleamon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anna J, Manager at Scandic Skogshojd, responded to this review, 27 May 2014
Thank you very much for staying with us earlier in March!
I hope you enjoyed your stay in Södertälje!

Thank you also for your feedback- I really appreciate this.
I am especially happy you like our restaurant, found the hotel clean and the staff friendly.

I hope to see you back in our hotel some time soon!
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Vaasa, Finland
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 March 2014

This hotel had an excellent breakfast - including organic products. I would rate the breakfast as 10 of 10.

But the rest of the hotel. Well… It is a old hotel and it is looking old. The interior looks like it hasn't been fixed up since the 80's. Our bathroom did have a weird odeur and the shower head was full of chalk.
We had booked 3 rooms, and those who were in the room next to us could hear our alarm clock.
It looked like they have been cleaning just a bit, and the corners and such places were not cleaned during the past weeks or months.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Problembarn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anna J, Manager at Scandic Skogshojd, responded to this review, 11 March 2014
Thank you very much for taking the time to rate us on Tripadvisor!

I am very happy you like our breakfast and organic products.
The cleaning of our rooms are really important and I appreciate your feedback regarding your room. I will make sure our housekeeping manager recieves this information so we can prevent it from happening again.

I also hope we get the chance to have you as our guest again!
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Level Contributor
362 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 148 helpful votes
Reviewed 23 November 2013 via mobile

As with most hotels the reception is immaculate, very modernistic and quite a happening place, however the room I was allocated was very basic for €150 per night: there was a very poorly lit room with little in the way of comfort. The bathroom....well words fail me. The breakfast was excellent with a wide expanse of food to choose from. If the bedrooms were modernised this would become a much better review.

Stayed November 2013, travelled on business
Helpful?
Thank Youngklaus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
johan_winghamre, Chef at Scandic Skogshojd, responded to this review, 4 December 2013
Google Translation
Hej,
Tack för att du tagit dig tiden att skriva en recension om din vistelse.
Vänliga hälsningar, Johan
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Alzey, Germany
Level Contributor
54 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 5 September 2013

The outside of the hotel is very old-fashioned as well as the elevators and floors. The rooms surprise with modern functionality. Lot of sockets keep all your devices charged, free and uncomplicated wifi.
There are two garage floors that you can access with a code from reception but it's very narrow. From 17-9 you also find free parking options in the streets around the hotel.
Breakfast is okay, big choice.

Room Tip: There are several houses linked by floors and elevator. I stayed in house 3, floor 5 - that was very...
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  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chris-Stony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ann_osterberg, Chef at Scandic Skogshojd, responded to this review, 14 November 2013
Google Translation
Hej,
Tack för din recension. Vänliga hälsningar Johan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jakarta
Level Contributor
71 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 10 August 2013 via mobile

I live with my tour group, small hotel but clean,small room.. quite location, 15 minute walking distance to the small lake,and city center.. nice weather.. for short stay i thinks is good, they have train station to stockholm

Stayed August 2013, travelled on business
Helpful?
Thank Bagus S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ann_osterberg, Chef at Scandic Skogshojd, responded to this review, 14 November 2013
Hi
What pleased we are that you had a pleasant stay with us and that you share it with a review. Best regards, Johan
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Additional Information about Scandic Skogshojd

Property: Scandic Skogshojd
Address: 15 Taeppgatan, Sodertalje 151 33, Sweden
Region: Sweden > Stockholm County > Sodertalje
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 4 Hotels in Sodertalje
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Scandic Skogshojd 3.5*
Number of rooms: 225
Reservation Options:
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