We stopped for an early dinner one very hot day recently. There's seating for a few busloads indoors and even more seats out by the car park. But only 3 members of staff in evidence. Big boxes waiting to be unpacked, dead flowers in a vase of brown water on the counter. All the food displays half empty.. .
The food on display looked lovely, however. My partner's schnitzel was fine, nicely done and handed over with a smile. But my prawn salad consisted mostly of iceberg salad plus 4 rocket leaves. 8 ready pitted olives from a jar. A good helping of ok prawns and a portion of uninspired Rhode Island dressing (which tasted like any other Rhodes Island bought in a bottle) on the side. The home baked bread they promised wasn't available. ("Sorry it's been the weekend and the staff haven't had time to bake." ) And the glass of wine they were promoting turned out to be miniature bottles. (Which were still unpacked in those big boxes on the floor.) Since it was about 27 degrees I didn't fancy white wine at room temperature. The girl who showed me the bottle shrugged and made no move to put bottles in the cooler/fridge even then! As we left, a huge bus arrived. Those customers probably left shaking their heads an hour or so later.
The menu and set-up were fine. But uninspired food and tired, incompetent or uninterested staff will never make the place popular.
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