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“Simply perfect!”

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Best Western Plus Hotel Plaza
Ranked #4 of 16 Hotels in Vasteras
Reviewed 14 August 2014

A fantastic hotel literally in the very center of town, yet quiet.
The train station is about 3 blocks away.
Free gym access across the street.
Delicious FREE breakfast!
Very friendly staff.
Beautiful, modern, design.
I stayed in a "First Lady Room"--nicely appointed!

  • Stayed: August 2014, travelled solo
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Review collected in partnership with FirstHotels.com
2  Thank HelloWorldNow2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (462)
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171 - 177 of 462 reviews

Reviewed 30 July 2014

We went to Västerås for the weekend, visiting some friends, we liked the location, just ideal, next to the train station, supermarket, shopping mall etc. The staff was normal, the room was big and the check in/ check out easy.

We didn't like the fact that there was no A/C in the room - we couldn't even open the windows! Therefore, we had a hard time sleeping. Breakfast was average and could have offer more options.

Would probable go again but not during summer.

Room Tip: Ask for a cooler room during summer.
  • Stayed: July 2014, travelled as a couple
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Thank stevebil1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 July 2014 via mobile

Stayed for a week in this hotel to attend a conference. Location is very good as it's near the conference location and within walking distance to the central part of Vasteras.

The room itself is decent and clean. My first room had no aircon and was super hot I couldn't even survived an hour there. They provide a fan, which doesn't help much. Tried opening the window, it only added extra noise and still hot. I went down asking to change room and the reception lady was nice enough to immediately gave me another room. I was happy. The new room did have an aircon, but turns out the aircon is not cold at all. The second room was indeed slightly better than the first one. But I woke up every 2-3 hours at night with my clothes all wet from sweat. Very uncomfortable.

I checked with other people attending the conference who stayed at the same hotel. They're all saying the same thing that their rooms are way too hot they aren't feeling comfortable at night.
So I didn't bother asking them to change my room again. Apparently all of their rooms are blazing hot.

I tried opening the door few times at night. It's colder outside the room rather than inside the room !

The room is clean. There is no small fridge inside. There is a built-in hair-dryer.
Sometimes I need to work at night and I find the lighting is not sufficient.

Breakfast is decent, but not special. Other hotels usually have slight variations on their breakfast buffets choices, but I had exactly the same food for a week.
The free WiFi is decent, when it works. I think it works fine if we only use one device under the same room number. When we need to use multiple devices, the process of trying to reconnect again is rather annoying.

Other than the super hot room, actually everything else is decent and passable. But after a week of horrible sleep, I will not recommend this hotel to anyone visiting in summer.

Stayed: July 2014
1  Thank RSetiadi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sara W, Chef at Best Western Plus Hotel Plaza, responded to this reviewResponded 4 August 2014

Dear Robert,
Many thanks for your comments. The problem with the air conditioner has really made us work hard at Plaza this summer. It now seems to be in much better working order even though the temperatures have stayed high in Sweden.
I have put forward your problem with our wi fi to the provider and they are looking into what may have caused this problem. We understand the importance of a fast and reliable internet for our guests.
Our breakfast staff really took your comments about the breakfast to hart and will do their outmost to be more varied.
We look forward to your next visit to Västerås and First Plaza Hotel
Yours sincerely
Sara W

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2014

Excellent room, service and location. We had absolutely nothing to complain. Staff did everything to make us feel comfortable. Our friends stayed in other hotels and thier were much worse than ours. Liked it!

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with FirstHotels.com
Thank SakuS1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Plazavasteras, Hotellchef at Best Western Plus Hotel Plaza, responded to this reviewResponded 30 June 2015
Google Translation

Hej,

Tack så mycket för dina kommentarer kring din vistelse hos oss, vi önskar er varmt välkomna tillbaka.

Vänliga hälsningar
Helene Lundin
Hotellchef
First Hotel Plaza Västerås

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2014

The rooms were spacious which is good and the breakfast was very good but the rooms were not up to todays standard by lacking air conditioning, safe and fridge. Friendly staff but why was the top bar closed during holiday season?


  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with FirstHotels.com
Thank Kent F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2014

I stayed 3 nights with a football team in First hotel Plaza. Hotel was nice and light, many rooms renovated lately.

The staff was friendly and helpful all to time. Hotel was pretty full and I would have expected a little bit more staff at the reception and restaurants, but with short waiting everything sorted out.

We hade big corner room, which was quite outdated but cosy. The only problem at the room was temperature. Even it was not hot weather in Västerås the room was very hot without working air conditioning. Air quality was not very good in rooms. We opened the windows and that helped quite a lot.

There were Västerås City festivals at the same time and that created very loud noise. Despite the loud noise from outside I and my kids slept very well.

Beds was quite soft. If you are used to more firm beds, it might be a little problem, but noting major.

Elevators was not working properly and it took on a mornings long time to get from 4th floor to lobby. Also elevator to the garage was out of service when we checked out.

Garage was okey and easy to find. It would have been perfect if you could have bought a day or 3 day ticket to parking garage from the hotel. But that was not possible, you had to pay every time when driving out from the garage.

Breakfast was good quality and variety, nice atmosphere and good start for the day. Only cleaning of the tables was somehow slow.

Anyway, location is great and First Hotel Plaza is good value for the money!

  • Stayed: June 2014, travelled with family
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Thank Mikko_Tuomainen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 June 2014

Stayed with family a weekend on this hotel. First scary lift from underground garage that wires made terrible noise. Kids was scares every time. The main entrance with check in and lobby is on second floor. To get from garage to room, you need to change lift and walk through restaurant and lobby area to other hall with 3 good lifts that take to the room floors. Family room is okay space, double bed and wide bedsofa with flat screen and big windows. The aircon was terrible, air was heavy and not fresh. Good was that one small part of the window could be opened. This was during the Swedish midsummer weekend. Skybar was not open, saunas was full, so we did never came to the top with this hotel. I never get it if the lobby restaurante was ever open or not. Morning breakfirst was okay. Service was not so good, lots of things never came out in time, need many times to tell workers what was missing, what need refill. Looks like only 2 workers was little lost.. + come for the room space. Big minus come: No fridge or mini fridge/bar, Nothing extra like:Comb, toothbrush in the rooms. Soappump on the wall. On public toilets the soappump was only a plastic tube that came out from container. There was no activities for kids. There was a working free internet on the hotel. In same building Mc Donalds and Supermarket. Good downtown location, near main st. Not for families with kids that want activities on the hotel, like small play room or similar..

Room Tip: As usually, try to get upper floors for more silent rooms. Ice machines is only in floors under 6. D...
  • Stayed: June 2014, travelled with family
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1  Thank MalaguenoFinlandese
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Plus Hotel Plaza

Address: Kopparbergsvagen 10 | Box 520, Vasteras 722 13, Sweden (Formerly Hotel Plaza)
Region: Sweden > Vastmanland County > Vasteras
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #4 of 16 Hotels in Vasteras
Price Range: £82 - £141 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Plus Hotel Plaza 4*
Number of rooms: 203
Official Description (provided by the hotel):
A Hotel for business and pleasure. Meetings and holidays. Rooms, entrence, lobby, and breakfast renovated 2014. 25 Floor building with Skybar and restaurants. 203 Rooms and great meetingfacilities at the Aros Congress Center. Managed by the same owner. Parking under the hotel with direct Connection. ... more   less 
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Also Known As:
First Hotel västerås

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