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“Worn out rooms”

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Elite Stadshotellet Vasteras
Ranked #2 of 16 Hotels in Vasteras
Certificate of Excellence
Reviewed 8 October 2013 via mobile

We were three persons that stayed here one night and we all had rooms that were all worn out. This hotel desperately needs to do something about the old rooms, they were not good. I think the room was clean and the service and breakfast was ok. But nevertheless, if I were to stay here again I would demand a room that have been refurbished!

Stayed: October 2013, travelled on business
2  Thank Raypette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cem G, General Manager at Elite Stadshotellet Vasteras, responded to this reviewResponded 15 October 2013

Dear guest,

Thank you for your feedback regarding the rooms you stayed in. It is correct that we have some rooms which are in need of renovation. We are, as we speak, planning a renovation of these rooms for next year.

We look forward to welcoming you back!

Best regards

Cem Gürler
General Manager
Elite Stadshotellet Västerås

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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87 - 93 of 431 reviews

Reviewed 12 September 2013

This is the second Elite property we have stayed in while traveling in Sweden. This chain promises and pretty much delivers a very pleasant stay with properties that are clean, well run, with friendly and competent staff, centerally located in cities with parking available on site and safes in the rooms with quite extensive buffet breakfast. Attahed to each is a restaurant called the Bishop's Arms that serves typical pub fair (hamburgers, fish and chips, etc.) at reasonable prices and stays open fairly late in the evening. In this particular hotel we had paid for a delux room and while it was clean with a decent bed there was no chest of doors in the room in which to put any clothing apart from a few shelves in the built-in closet. The biggest disappointment however was the bathroom which was so small that the space between the commode and the sink was so small that it was impossible to stand in front of the mirror to comfortably shave or apply make-up. We had a room on the fifth floor overlooking the city square which had a small open market each day selling fresh flowers, fruits and vegetables. However it can be rather noisey on the square some evenings and while it did not bother us we suggest a back room for those that wish more quite. We did have a problem with a 400 Kr parking ticket we reveived because we forgot to place our parking pass on the dashboard of the car which was parked inside a locked and secure lot behind the hotel. When checking in we were not informed that the hotel hires a company to partrol their parking lot issuing citations if parking passes are not displayed on the dashboard. However after explaining our problem to the Gen. Mgr. Cem Gurler, a very gracious and professional chap, he agreed to pay the fine on our behalf. We will continue to stay at Elite Hotels in our future travels in Sweden mainly becasue they offer consistancy.

Room Tip: Back room for more quiet surroundings
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  • Stayed: August 2013, travelled with family
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1  Thank Mike_MVirginiaBeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cem G, General Manager at Elite Stadshotellet Vasteras, responded to this reviewResponded 17 September 2013

Dear guest,

Thank you for taking the time to write down your comments with regards to your recent stay here at Elite Stadshotellet Västerås. I am glad to to read about your positive experience here.

I am also happy that we managed to solve the misunderstanding concerning your parking ticket.

I look forward to welcoming you back during your next visit in Sweden.

Best regards

Cem Gürler
General Manager
Elite Stadshotellet Västerås

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 September 2013

Vasteras is a small city compared to Stockholm and Goteborg, but a central location hotel is necessary if you stay in Vasteras just overnight. The hotel is 4 star standard and it is ! Breakfast is good, rooms are okay while the single room is bit small, so pay bit more for the double or Twin bed room for more Comfort.
Lots of city Life outside the hotel: the Square outside the hotel has markets of flowers or weekend markets, bars, bowling center, Chinese and western restaurants, bank ATM, shopping center.
Sometimes there are special offer lowest to SEK720.
There are only 4-5 parking places under the hotel name though I have to pay SEK90 for overnight parking fee, but it helps if you drive car here.

  • Stayed: February 2013, travelled with friends
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1  Thank OmniaResor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cem G, General Manager at Elite Stadshotellet Vasteras, responded to this reviewResponded 9 September 2013

Dear guest,

Your description of the hotel and the location is spot on. We are located right in the city center, close to shopping, restaurants and entertainment, but also culture and the old town with the magnificent church just behind the hotel. Also, it is close to the business district.

We take pride in being the leading and most popular hotel in Västerås and would like to welcome you back next time you visit Västerås!

Best regards

Cem Gürler
General Manager
Elite Stadshotellet Västerås

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2013

  • Stayed: August 2013, travelled with friends
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Review collected in partnership with Easytobook.com
1  Thank R G
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Cem G, General Manager at Elite Stadshotellet Vasteras, responded to this reviewResponded 9 September 2013

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Reviewed 11 August 2013

I have been there for business and got a nice superior room with a lot of spacious and nice view . The Hotel is perfect located down town in the main square . If you drive by car you must reserve in advance the parking place inside and will be charged to you with 9 € each day . The breakfast offers a good variety but unfortunately the croissants were missing except the last day of my staying . The room are cleaned but a little bit dusty . The bed was big but not equipped with top quality mattress . I will go back next time if the price will be convenient like it was this time .

  • Stayed: August 2013, travelled on business
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1  Thank gulfetto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cem G, General Manager at Elite Stadshotellet Vasteras, responded to this reviewResponded 9 September 2013

Dear guest,

Thank you for your taking the time to write down your comments about the hotel. We have already followed up on some of your remarks in order to improve.

Wishing you a warm welcome back!

Best regards

Cem Gürler
General Manager
Elite Stadshotellet Västerås

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2013

I have stayed at the Elite nearly every month for the last ten years. I tried all the hotels in and around town when I first started to work in Vasteras. The Elite is easily the best for a number of reasons.

Location : Right in the town with everything wthin easy walking distance - there are maybe 10 bar \ restaurants within 5 mins walk.

Comfort : All the rooms are comfortable and very clean ( my favorite is 107! ). LCD TV with some english language shows plus CNN etc. Bathrooms have all soaps shampoos etc which are replenished each day.

Staff : Most important part of any customer facing business, the staff at the Elite are the best I ever met, nothing is a problem to any of them. From the initial greeting at reception you are made to feel at home. A good example is I had a accident a couple of years ago and used a stick for a year. You have to reserve a parking space when you book, the space they reserved for me was always by the entrance. I didnt ask for that and they didnt say anything it was just done.
Thats something you will only get when the staff want to do their best because they care.

Hotel Bar : As an english man this is very important ! - The Bishops Arms Pub is the best "hotel bar" I ever had a pint in !. It is the hotel bar but is nothing like any other. If you didnt know it was part of the hotel you would think you were in a English Pub. Its run by Joakim and his team and they are dedicated to Food \ Drink and customer service. There is never less than approx 20 draft beers to choose from, dozens of bottles of beer and hundreds of Whiskeys. Joakim has knowledge on all of them ( at least he seems to ! )
The menu is typical pub grub with a stab at english classics and a mix of typical Swedish dishes.
Burgers are very popular in Sweden and most pubs have their own "special", the Bishops is the same. Try the Bacon Cheesburger, Im a big guy and I cant finish one ! All the food is good and I think you can order right upto 10pm.

I cant think of any reason you would be unhappy after a stay at the Elite Vasteras.

Room Tip: Some rooms have a bath tub and shower some only a shower - if a tub is important mention when bookin...
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  • Stayed: August 2013, travelled on business
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1  Thank Chris E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cem G, General Manager at Elite Stadshotellet Vasteras, responded to this reviewResponded 7 August 2013

Dear Chris,

Thank you for taking the time to share your opinions about the hotel and our staff.

We work hard to deliver a first class expeirence to our valued guests. Our standards are high and we expect a lot from each other. Your positive comments are important to all of us and gives us even more energy to continue to develop our product and services with the aim of offering an even better guest experience.

Once again, thank you!

Best regards

Cem Gürler
General Manager
Elite Stadshotellet Västerås

Report response as inappropriate
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Reviewed 28 June 2013 via mobile

Nice hotel in the centre of the town. Good selection of places to eat and drink close by in the square. Good english type pub actually in hotel.

Rooms very clean and nice. Bed comfortable.

Overall, good stay!

  • Stayed: June 2013
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3  Thank Simes038
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cem G, General Manager at Elite Stadshotellet Vasteras, responded to this reviewResponded 30 June 2013

Dear guest,

Thank you for your positive comments about our hotel. We take great pride in delivering first class service and I will share your feedback with my colleagues.

Warm regards

Cem Gürler
General Manager
Elite Stadshotellet Västerås

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Elite Stadshotellet Vasteras

Address: Stora Torget 7, Box 19, Vasteras 721 87, Sweden
Region: Sweden > Vastmanland County > Vasteras
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites
Hotel Style:
Ranked #2 of 16 Hotels in Vasteras
Price Range: £66 - £132 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Elite Stadshotellet Vasteras 4*
Number of rooms: 137
Reservation Options:
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Also Known As:
Elite Stadshotellet Vasteras västerås

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