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“Very basic but very helpful staff”
Review of Kville Hotel

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Kville Hotel
Ranked #64 of 67 Hotels in Gothenburg
Reviewed 18 February 2012

This place definitely falls into the "you get what you pay for" category. It is simple and basic, but our room was very clean, it is an easy trip into the city centre by tram or ferry, and - most importantly from our perspective - the front of house staff were incredibly friendly and helpful.

We were staying in Gothenburg for only 24 hours and upon arrival the guy at the front desk gave us a range of recommendations of how to best spend an afternoon in the city. We took his recommendations and they were all excellent. The breakfast wasn't luxurious but for the price were paying we could have expected a lot worse.

Overall a nice cozy place in Gothenburg that I would highly recommend to those travelling on a budget.

  • Stayed: February 2012, travelled as a couple
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Thank Joel P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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12 - 18 of 28 reviews

Reviewed 28 November 2011

Friend and I stayed here a couple of nights, the room was comfortable and the breakfast good. It is only about a ten minutes tram ride to the centre but we just walked it while we were there. Friendly and helpful staff. Nice little budget hotel.

  • Stayed: June 2011, travelled with friends
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Thank Coconuts_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 November 2011

Good: friendly staff, acceptable breakfast (just about), free wifi, nice reception area with sofas.

Bad: dust mites. I am allergic to dust mite detritus, but usually don't have a problem in hotels and hostels. This place had me scratching so bad I had to move to somewhere else. Getting fresh sheets and not using a duvet made no difference. There was also no hot water for two days of my stay, which was apparently the fault of city maintenance, but either way is unacceptable. Dorms are very small.

  • Stayed: November 2011, travelled with friends
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2  Thank samtuke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 September 2011

me and my mom went to Sweden, we visit the city of Goteborg, and we stay at this hotel. breakfast was very good, with everything.
location is good cause is very near to the train station. but is not in the centre.
I recomend this hotel.

  • Stayed: September 2011, travelled with family
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Thank SandraVGto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 August 2011

I've been here for a couple of nights with 2 friends. We got a room with bathroom that was quite small. Reception is not 24/7 but they give you a pin-code to access to the hotel. Breakfast is poor but good. Free WiFi and free coffee is not bad at all! Easy walk from tram, less than 10 minute tram ride to city center.

  • Stayed: August 2011
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Thank im-not-a-tourist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 October 2010

I and a friend of mine stayed at this hotel while attending a fair in Gothenburg. First of all, the person in charge of this hotel, forgot to mention that you have to use a code to enter, not the key. Which resulted in that we were locked out and had to knock on the door and ask some men drinking beer in the lounge area to open the door. Which they did. The friendly woman working in the kitchen then explained to us about the code.

In the information we recieved we were asked to check out between 9 and 11 am on Sunday morning. Which we planned to do, as well as to pay for our stay. However, there was no one in the reception. We asked the woman working in the kitchen where we could leave the keys and pay. She called the owner of the hotel, who said that he would be at the hotel after 30 min. Why would we stay there and wait for him? Why would we ask to pay? That is basic customer service. On top of that, this man asks if I can leave my credit card details to him over the phone after 30 min, and if not, if I could leave a note with my credit card details at the hotel! This is not the way a guest should be treated. So he then suggests that he can send an invoice and tells me to leave my address on a note at the hotel. I did that. However, we got no apologizes for the inconveniences. I have never encountered such a bad customer service, and I have stayed at many strange places, but where people have always been friendly and willing to help. This was just so disappointing.

On top of that I recieve a phone call one month later where the owner of the hotel again asks if I want to pay by credit card. Why would I? That is not my problem. I tell him to send me an invoice, and he should already have my address since I left it at the hotel ... but no, he doesn't have it! That is how much he cares about his guests. Plus he doesn't know if we were one or two persons staying at hotel, how many nights we stayed, or who had paid what ...

If you are a guest at this hotel, you as a guest has to be prepared to ask to pay for your stay. That is how welcome you are to this hotel. And if there will be issues, do not expect an apology. I would not recommend this place to anyone. You get better service at a cheaper hostel.

  • Stayed: September 2010, travelled on business
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Thank Piiia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 August 2010

Stayed here while swimming in a swim meet. Good breakfast, they made me a breakfast one day when I needed to leave early for the meet. Seemed very accommidating to all.

Front desk/reception is NOT 24/7 (not that it matters). Easy walk from tram, less than 10 minute tram ride to city center.

  • Stayed: August 2010, travelled solo
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Thank Terrell_msp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Kville Hotel

Address: Kvilletorget 24, Gothenburg, Sweden
Region: Sweden > West Coast > Vastra Gotaland County > Gothenburg
Amenities:
Children Activities (Kid / Family Friendly) Wheelchair access
Hotel Style:
Ranked #64 of 67 Hotels in Gothenburg
Hotel Class:2 star — Kville Hotel 2*
Number of rooms: 18
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