We visited Hotel Royal last december and were so happy to have found this hotel. Everything was PERFECT and the hotel had such a wonderful atmosphere. Got the christmas feeling right away!
This year though.... When we wanted to check in the guy at the reception just looked at us. No welcome, no smile, no nothing. Last year we were greeted as old friends.
We were told the room was not ready for us although we arrived 15 minutes after check in time. Had to wait about an hour. No apologie what so ever. The staff wasn't at all like last year when they recognised you and had your key ready when you came back from shopping, dinner etc, and chatted with us when we passed by as guest in their own home.
The room was nice and very, very clean. The beds are amazing! Hosekeeping is excellent, and the housekeepers were really friendly. Room was spotless every day.
Breakfast was good, but it was too crowded. White tablecloths looks elegant, but not with jam, coffe and orange juice smeared over them. Replace them when dirty or take them off! The tables didn't get cleaned fast enough so we ate with the company of leftovers, cups, glasses and plates every day.
I had great trouble rating the hotel this time, because I was so happy with it last year and not too happy with it this year. I don't know why it has dropped it's standards, but I suspect it has something too do with a lot more guests. The main problem is that the homey feeling and atmosphere is gone, and this is a big deal as the atmosphere is what makes this hotel special. It doesn't have a minibar, roomservice, restaurant or other features you would expect from a hotel that charges 1700 SEK a night, but that didn't matter when the amosphere was there. I'm willing too think that we were just unlucky this time and give the hotel 4 stars, but I'm not sure this hotel will be my only choice next year.
- Official Description (provided by the hotel):
- Hotel Royal is the oldest hotel in Gothenburg founded in 1852. The hotel has 75 rooms of different sizes, situated on four floors.Royal Hotel breathes a 19-century atmosphere with its hand wrought iron banisters and painted glass ceiling dating back to 1897. The old world charm combined with modern features such as I-pads in the lounge and free wireless internet access in all rooms, makes it a cozy as well as comfortable hotel in the heart of town.All rooms with recently renovated bathrooms. The breakfast room is spacious and a Scandinavian style breakfast buffet is served every day.The Royal has 35 double rooms. Our famous octagonal "tower rooms" are very popular with our guests. Free check in coffee/tea with home baked cake is served all afternoons and evenings. Our newly decorated lounges are very popular with guests for relaxing, or working via our wireless internet service with printer access. ... more less
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