We decided to stay at this hotel as it was near to the main motorway for ease of access while on our tour of Norway, travelling through Sweden & Denmark. It was a little difficult to find at first, and when we arrived we were told that the restaurant was not open, so decided to eat in the pub. There was not an English translated menu, but with assistance from the waitress we were able to make our selection. The food was ok, but nothing special. The hotel rooms are clean but not spacious, but as all we wanted was somewhere to sleep and wash, it was fine.
On our return trip we had booked two double rooms again, only to be told that the bathroom in one room was broken, so we were offered the tower room on the 4th floor which did not have a bathroom in the room, but we were offered the toilet next to the room. This was ok, as we really had no other choice as the hotel was fully booked. The hotel gave a discount for this in convenience which was fine. However when the lovely girl on reception brought a private notice for this toilet, she offered my mother in law a free evening meal, which was a nice gesture. The receptionist - Maria is a real credit to this hotel, she checked us in both times and was efficient, polite and very friendly. She seemed genuinely upset that she had had to change our booking. However the same can not be said for the waitress in the pub, we had decided to have a drink before our evening meal and had taken a table in the bar, only to told we had to move to make way for a local pub quiz. Her abrupt manner in which she demanded that we move was very odd, however it could have been a language barrier issue. A point to note if you do not want your hotel guests to sit in your public bar area and take a table, put a reserved sign on it! Once again the food was ok. The bar man who looked after us both nights is also a credit to this hotel, it's just a shame she doesn't have the other members of staffs attitude to customers.
All in all this hotel is ok for a stop over.
- Official Description (provided by the hotel):
- Small , privately owned hotel situated in a quiet and safe neighborhood , convenient to the city center. With personal warmth and caring , we take care of our guests, here you get to be in the center ! The hotel has a restaurant serving breakfast, lunch and dinner. Start your day the best way with the "Best Breakfast by Tina" , our new breakfast concept. Two conference rooms with all the amenities needed , from 2 to 50 guests. Fenced parking outside the hotel , free WiFi and environmental certification called "Svanen". ... more less
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- Also Known As:
- Best Western Gothenburg
- Gothenburg Best Western