After having stayed in two Clarion Collection hotels in Oslo that we could not fawlt we really looked forward to our stay in hotel Odin. However this was a letdown. I'll just mention a few things here:
What this hotel needs to work on is the level of service. When comming down to breakfast the first morning it felt like comming into a Mc Donald's restaurants. People were obviously expected to tidy up after themselves, which very few did, and then most of the tables were not occupied but filled with left-overs and dirty plates etc. Guests waiting in line for a table realized that if they were to get a table they would have to tidy it themselves!! There only seemed to be two girls working the floor, and it was just too much for them!
The breakfast itself was also nothing special, we expected more as this is a Collection hotel!
As we stayed during the hottest part of August, it was lovely with the oportunity to be able to sit outside ... until we saw the tables! They were sticky with drinks etc having been spilt and no-one who had bothered to clean up. In fact we saw the receptionist/bar man taking a break out there smoking away on his cigarette without even giving the tables a second glance. The only person we saw cleaning a table there was a guest!
As mentioned the weather was absolutely scorching whilst we visited Gothenburgh and we wanted to visit the roop-top bar in the evening. What we found was what looked like the left-overs from a private party the night before...??? Two sofas having been put together with a duvet and pillows from a room.. , full ashtrays... and no bar open!!!! This on a Saturday night! We didn't even bother to ask anyone at reception what had happened as at this stage as we had given up on the hotel and the bad level of service.
We live in Norway and have a previous good impression of service-minded Swedes who work in the service industry. We wondered if the manager was on holiday and that the staff just didn't bother to work.. or if they were seriously understaffed...
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- Also Known As:
- Clarion Collection Odin Hotel Gothenburg
- Clarion Collection Gothenburg
- Clarion Collection Hotel Gothenburg
- Clarion Gothenburg