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“Overpriced hotel promises more than it can deliver”
2 of 5 bubbles Review of Avalon Hotel

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Avalon Hotel
Ranked #3 of 67 Hotels in Gothenburg
Certificate of Excellence
Maui, Hawaii
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Overpriced hotel promises more than it can deliver”
2 of 5 bubbles Reviewed 6 September 2013

Although it is hip and modern the ‘coolness’ of the property does not make up for what it lacks in services. The advertised rooftop pool was small and chilly, only open from noon to 6pm, reserved the rest of the time for the penthouse suite. The maid service was poor and didn’t come until after 4pm, leaving us often returning after a day of sightseeing to a messy room that we had to vacate when they came around. This understaffed property doubles the concierge service with front desk check-in, and the staff was ignorant, short, and harried. As a result, we missed out seeing things we wanted because of bad advice. Our room was small and the Internet service was problematic. On the positive side, the daily breakfasts were sumptuous, the location excellent, and the artwork was superb.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Patti A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marknadsavdelningen1, Marketing Coordiantor at Avalon Hotel, responded to this review, 12 November 2013
Patti A, thank you for your feedback. We apologize that we did not meet your expectations during your stay. Your views and thoughts are vital to us, and will be presented to the management at Avalon in order to improve our services. We are glad you enjoyed our delicious breakfast and hope to welcome you back sometime.
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944 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (64)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Sandy Hook, Connecticut
Level Contributor
40 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 2 September 2013

This hotel is located in the heart of Gothenburg and is convenient to shopping and dining establishments. The decor is very modern and "art Deco", but interesting and unique. The staff was helpful and pleasant and everyone spoke English. This hotel is a 12 min walk from the train station and only a block from the canal. The room, although not huge, was comfortable and very satisfactory. Taxi's are always available right out the front door. Although I didn't eat at the restaurant,(it seemed a little more formal than what I was looking for) the food looked amazing and I heard people compliment the menu and quality. There are plenty of bistro's and restaurants and bars located in the immediate area. There is also a large shopping mall a few blocks away. Take the hop on hop off riverboat tours around the city. A delightful way to see the city and learn of the history. Ask about a restaurant Kometen. I've visited this city twice now and made it a point to go back to this restaurant that is a little off the beaten path and only about a 15 min walk from the hotel. Food is EXCELLENT. Traditional Swedish menu and you can tell it's a place the locals frequent with good reason!

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jane B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marknadsavdelningen1, Marketing Coordinator at Avalon Hotel, responded to this review, 7 November 2013
We are delighted to read that you enjoyed our hotel . Also nice to hear that you liked our food. Thank you very much for sharing , it means a lot to us. Hope to welcome you back soon.
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Oslo, Norway
Level Contributor
300 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
3 of 5 bubbles Reviewed 29 August 2013

This is a great property, more a design hotel than a business hotel, but with a great personality. The design is excellent, the rooms are large, the beds are comfortable and the breakfast is very good served in a nice restaurant on the ground flor. The location is right in the middle of everything. The flaws are: 1) The room was hot and warm, no aircondition that worked meaning that I had to open the window and being in the middle of town; I slept poorly - the paramount importance of any hotel is to provide a good nights sleep (no help available at night with this problem)!, 2) WiFi did not work which lead to roaming costs of USD 100 for the work that I needed done - Free, fast and reliable WiFi is a must today of any decent hotel (3G reception ok), and finally: a 23" TV with location high up on a wall far from the bed provides a bad viewing experience.

Room Tip: Ask for one that provides working A/C if you visit during summer!
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  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gudleiv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marknadsavdelningen1, Marketing Coordinator at Avalon Hotel, responded to this review, 7 November 2013
Thank you very much for your feedback. Your opinion is important to us and we are really sorry for your bad experince during your stay. Your comments are handled with the utmost respect and we hope you will have a better experience the next time you visit us.
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Helsinki
Level Contributor
28 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 20 August 2013

I spent four days in Gothenburg during the womens Euro 2013 and it was a fantastic stay! The hotel was the cherry on top. The location is great, the staff were very friendly. The breakfast was good and you could eat outside in the sunshine. I recommend that you book one of the larger rooms on sixth floor, where you have your own balcony - very nice! The rooms were modern and very clean. The roof terrace is small, but very nice. The pool is also small but superb when it is hot in the summer and the pool is very cool since it is built over the roof edge :)

Next time when I am in Gothenburg I will definitely stay at this hotel again. I also recommend restaurants like "Sjömagasinet" (truly amazing!!!) and sea food platters at "Feskekörkan" (on walking distance).

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Helsinki-Mic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marknadsavdelningen1, Marketing coordinator at Avalon Hotel, responded to this review, 29 October 2013
Thank you for your long and comprehensive review. We are happy to hear that you enjoyed your stay and especially our rooms with own balcony, they are amazing aren´t they.

You are very welcome back and we hope to see you soon.
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Oslo, Norway
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 14 August 2013

Perfect in every way. Great room, breakfast, and everything. Fantastic design items all over. The best location!!!!Go to the food market hall next door for excellent food, or have dinner at Kock & Vin. Lovley stores in the area - lots of interior butiques.

Room Tip: Take the rooms with terrace if you can afford it - lovely!!
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  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank HanneSparre-Enger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marknadsavdelningen1, Marketing coordinator at Avalon Hotel, responded to this review, 29 October 2013
Thank you for sharing your experience and your kind recommendation. We are glad you like our hotel and hope to welcome you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Israel
Level Contributor
84 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 bubbles Reviewed 11 August 2013

The hotel is well situated, not too far from the train station and near the old center.
The hotel is old style, with meandering corridors that connect what clearly used to be separate wings or building. As a result, the rooms face in different directions and you get good privacy.
The room is a bit on the small side, and I sorely missed a working desk. Otherwise, all the usual amenities were there, lean and in working order.
breakfast was very good.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amit M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marknadsavdelningen1, Marketing Coordinator at Avalon Hotel, responded to this review, 12 November 2013
Amit M, thank you for review. All our rooms have built-in desks, unfortunately you missed it, but next time you won´t. Welcome back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 8 August 2013

Our stay at the Avalon was great. The superior room was clean, contemporary and stylish. The hotel was in a buzzing location and certainly a good position to enjoy people watching from the bar/restaurant outside. The pool was the highlight of the stay, Amazing! The breakfast was extensive and great choices. Negative points would include that the room could be quite noisy from the street life late at night. Also the milk sachets in our room were past their best by date and spoilt the much needed cup of coffee on arrival. However the reception replaced them when we visited the reception. Just a little bit irritating after a long journey.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JaneMaskell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marknadsavdelningen1, Marketing coordinator at Avalon Hotel, responded to this review, 29 October 2013
Thanks for your review. Opinion like yours are important to us and we are happy you enjoyed your stay but offcoures really sorry for your lost about your awaited cup of coffee.

Hope to welcome you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Avalon Hotel

Property: Avalon Hotel
Address: Kungstorget 9, Gothenburg 411 17, Sweden
Region: Sweden > West Coast > Vastra Gotaland County > Gothenburg
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#3 Luxury Hotel in Gothenburg
#4 Romantic Hotel in Gothenburg
#5 Business Hotel in Gothenburg
#9 Family Hotel in Gothenburg
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Avalon Hotel 4*
Number of rooms: 101
Reservation Options:
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Also Known As:
Avalon Hotel Gothenburg

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