Don't know about the hotel as I only went to the spa, but the interior is fantastic.
The spa department is really nice, warm pools, Jacuzzi's, light therapy rooms etc.
Staff where friendly and helpful.
We had a spa package with brunch. When we entered the brunch area there where no staff in sight. We waited for a little while but as no one appeared we just took the first available table near the windows. We had already paid for the food so we where just about to grab a plate and get some chow from the buffet. Then the head waiter entered.
We where told that we couldn't sit by the window (in a quite rude manner) as they hadn't made those tables. Almost every other table in the designated area was pre-booked and we didn't want to sit next to the buffet. How hard would it have been for him to put out 2 glasses and a bottle of water (that was what the setting consisted of)?
Later on another guy asked the waiter what the soup was made of, he had no clue and had to ask another waiter. Considering there where about 15 different dishes in the starter buffet (and they probably are the same every day), how hard would it be to remember which soup is served? Especially when you want to give the impression of upper class.
He also laughed in an loud, irritating and an bully type way when people asked him questions, which I do not find fitting in a restaurant of that class.
When people entered the restaurant to be greeted by the other waitress, they where told that the main course buffet was further away, something that our waiter didn't tell us, so we almost missed it. Main course was cod with potato, cod was fine, but kinda bland.
So all in all; probably a great hotel, very nice spa, bland food and moron head waiter.
This place is located far from the city center, I'd suspect that their guests mostly consist of business people visiting one of the Volvo plants or people (like us) that lives in Gothenburg.
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