When we arrived, we got a double room with an extra bed even if we had booked for a family room. Of course we didn't accept the room, and they didin't apologize and were reluctant for giving us the right room.
The spa area is very basic, but the showers and especially the dressing rooms are small and cramped. The spa was rather crowded so that we didn't enjoy the place too much.
The dinner and the breakfast were disaoopintments - there was far too little staff for at the moment. Dirty plates and glasses were lying on the tables, and one had to wait for food too long. No wonder that the staff was stressed and too busy to be polite.
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