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“A great boutique hotel”
Review of Hotel Haven

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Hotel Haven
Ranked #8 of 65 Hotels in Helsinki
Certificate of Excellence
Birmingham, United Kingdom
Level 6 Contributor
85 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
“A great boutique hotel”
Reviewed 18 November 2013 via mobile

We booked this trip as my fiancée and I had never been to a Scandinavian country and we thought Helsinki looked great.

Hotel Haven is sat right on the harbour surrounded by Michelin starred restaurants, something we were looking forward to experiencing. The front desk staff were very kind and courteous and when we arrived at our room we were amazed by the cleanliness and spaciousness. Very modern inside with a lot of homely touches.

Our tv wasn't, working properly in our room so a quick call down to reception and someone was up immediately. Bad news the tv was not going to be working that evening, so we were upgraded from a comfort room to a style room, excellent.

My only 2 gripes were breakfast in the morning, although a good selection of food and very attentive waiters/waitresses, we had to wait around on a few occasions as the restaurant was full. My other being the prices of drinks and food. We had a nightcap in the bar on our first evening, I had a single whisky and my fiancée had a black currant liquor €35!!!! We also ordered room service €70 euro for a burger and some scallops, they were very tasty but I thought that was a bit steep. Helsinki in General is a very expensive city, very over priced compared to the uk. The prices of the mini bar were extortionate too but you get that anywhere you go.

I can see why this hotel is so greatly received here on trip advisor and my 2 small gripes shouldn't take away the fact that this is an excellent establishment, well staffed, well maintained and well run.

I don't think I will travel to Helsinki again as to me I could have been in London (although London is cheaper by comparison!!) however if I did I would have no hesitation of stopping here again and I would recommend this hotel to anybody.

Oh and Summenolina only Visit in the Summer!!!!!!!

Stayed November 2013, travelled as a couple
Helpful?
3 Thank TheWineHunter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sasifi, Guest Relations Manager at Hotel Haven, responded to this review, 4 December 2013
Dear Brummieexplorers,

Thank you for writing your review regarding your stay with us.

We are pleased to know that the overall experience you had with us was enjoyable and hope you had a great time at our home away from home.

Our location is situated close to most of the restaurant scene in town and Helsinki is becoming more and more a culinary destination. The last moments of the complimentary breakfast specially during weekends tend to be a bit crowded but we are working to resolve this issue and have forwarded your review to our restaurant manager.

We appreciate your review about our establishment and we look forward to welcome you again to Hotel Haven if you pass by Helsinki.

Best regards,

Jad Lian
Guest Relations Manager
Hotel Haven
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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995 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (163)
Date | Rating
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  • Dutch first
  • English first
  • Finnish first
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English first
Helsinki, Finland
Level 3 Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 17 November 2013

A wedding present from our friend (together with some other activities) we stayed the night at Haven. I not entirely sure what type of a room that was, but it had a nice "living room" area and to double beds pushed together (would have preferred an actual double bed). The room was clean and fresh, windows facing the inner court. Had a nice breakfast in the morning.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hanna H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luxembourg City, Luxembourg
Level 5 Contributor
65 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 6 November 2013 via mobile

A nice and modern small hotel with impeccable service in central Helsinki. Nice, big and clean rooms. Breakfast is good but not spectacular. The hotel has a small gym facility but unfortunately no sauna.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank family_corsblad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sasifi, Guest Relations Manager at Hotel Haven, responded to this review, 14 November 2013
Dear family_corsblad,

Thank you writing your review regarding your stay with us.

We are pleased to know that you have had a nice stay with us and enjoyed your room.
Our rooms are spacious indeed and we try our best to provide a personalized efficient service.

We are sad to hear that the breakfast was not up to your expectations, I will forward this feed-back to our Restaurant Manager and will together think how we could improve it to spectacular.

We do have a gym available in house with all the basic equipment and sadly yes no sauna in house but we are more than happy to offer you an advice where to visit a swimming hall or a spa nearby or a traditional sauna.

Best regards,

Jad Lian
Guest Relations Manager
Hotel Haven
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stockholm, Sweden
Level 4 Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 4 November 2013

Stayed with the friends for one night. Good location, nice room, comfortable bed. Overall this hotel stands out from other top hotels in Helsinki by warm atmosphere and attentive service. I stayed in Kamp, Glo and can compare. Customer service of reception is excellent. Give you an example. We were back to the hotel quite late and the bar was closed. However, ladies at reception offered us to sit in bar area and brought us bottle of wine and water. Very nice touch indeed.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lars D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sasifi, Guest Relations Manager at Hotel Haven, responded to this review, 14 November 2013
Dear Lars D,

Thank you for writing your review regarding your stay with us.

It is a great pleasure to all of us here to know that you had enjoyed your stay and appreciated our service and the atmosphere.

Our Haven Bar has different opening times but we try our best to serve guests if possible a drink if they request in our lobby area near our fire place.

We thank you again for your lovely review and look forward to welcome you again to Hotel Haven.

Kind regards,

Jad Lian
Guest Relations Manager
Hotel Haven
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cork, Ireland
Level 3 Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 29 October 2013

Stayed with my new wife for three nights here as part of our honeymoon in Finland. Fantastic hotel! Location, customer service, views, good breakfast buffet..this hotel has it all! Staff had no problem minding our luggage before we could check in and also after we had checked out on the last day. Had a nice note left in our room wishing us a happy honeymoon with chocolates. This hotel isn't the cheapest but you get what you pay for which is top class service.

Room Tip: Ask for a harbour view!
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank snakedoctor85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sasifi, Guest Relations Manager at Hotel Haven, responded to this review, 14 November 2013
Dear snakedoctor85,

Thank you for taking the time to write your review.

We are so pleased that you had a pleasant stay with us. We would like again to take the opportunity to congratulate you on your special celebration.

We try our up-most to offer a friendly personalized and up to the expectations service. Our rates are very competitive and we offer excellent promotions if booked ahead or even seasonal offers.

We look forward to welcome you again to Hotel Haven.

Best regards,

Jad Lian
Guest Relations Manager
Hotel Haven
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level 4 Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 27 October 2013 via mobile

This hotel is ideally situated and has it all. Great rooms, helpful staff and good value. The rooms are a good size, very modern with a nice bathroom. The bar is nice although we were not treated so well in there being told to move seats when another group arrived. Not important though. This is a great place to stay!

Stayed October 2013, travelled with friends
Helpful?
1 Thank neildj1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
traveller973
Level 5 Contributor
83 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 25 October 2013

The haven hotel is an excellent choice when staying in Helsinki.

The rooms are very comfortable and well equipped. The staff is courteous and professional and everything works as it should.

The choice of restaurants is one the hotels' best features (try the elk in the tavern, it is superb)

The bar is really cozy and has a great selection of wines by the glass.

A real treat!

Room Tip: The superior rooms are really nice.
See more room tips
  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank traveller973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sasifi, Guest Relations Manager at Hotel Haven, responded to this review, 14 November 2013
Dear traveller973,

Thank you for your review of Hotel Haven.

A pleasure to hear that you had an excellent stay with us.

Our 3 restaurants in house offer a wide selection to suite all tastes and our G.W Sundmann’s restaurant has been selected as a Michelin Rising Star recently and has received excellent reviews not to mention it is located in one of Helsinki’s oldest buildings and is a charming place to enjoy a beautiful experience.

As Winter is coming to Helsinki, our Haven Bar gets cozier and cozier. The fire place area is a lovely place to enjoy a drink with loved ones or friends and colleagues.

We look forward to welcome you again to Hotel Haven.

Best regards,

Jad Lian
Guest Relations Manager
Hotel Haven
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Haven

Property: Hotel Haven
Address: Unioninkatu 17, Helsinki 00130, Finland
Region: Finland > Uusimaa > Helsinki
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Helsinki
#5 Family Hotel in Helsinki
#6 Romantic Hotel in Helsinki
#8 Luxury Hotel in Helsinki
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Hotel Haven 5*
Number of rooms: 77
Official Description (provided by the hotel):
Hotel Haven, Finland’s first member of the Small Luxury Hotels of the World chain, is designed to provide homely warmth, exclusive comfort and high-quality services for the discerning guest. The hotel with 77 individual and well-appointed rooms and premium restaurant and conference services is conveniently situated in the attractive setting of Helsinki’s Market Square.In the elegant yet cosy foyer, guests can relax by the fireplace and browse leisurely through the daily papers. ... more   less 
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Also Known As:
Haven Hotel Helsinki

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