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“One of the best hotels I've ever stayed at”
5 of 5 bubbles Review of Hotel Haven

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Hotel Haven
Ranked #8 of 64 Hotels in Helsinki
Certificate of Excellence
Reading, United Kingdom
Level Contributor
152 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
“One of the best hotels I've ever stayed at”
5 of 5 bubbles Reviewed 25 February 2014

I stayed at the hotel for 2 nights in February and found it quite easy to walk to from the central bus station. Bus 615 from the airport gets you to the main square and it really is a 10 minute walk from there to the hotel.

No problems regarding check in and the room was absolutely amazing. King Sized bed, amazing TV with a smaller TV in the bathroom and exactly the right temperature. I really appreciated the fact that there was also a sofa and footstool in the room so I didn’t have to watch TV in bed, or in an uncomfortable chair. The free WIFI worked really well and I got pretty impressive upload / download speeds (which is something I really look for in a hotel as am constantly connected to the internet) The toiletries in the bathroom were Elemis and were replenished both days and the entire room was spotlessly clean.

Breakfast was in the restaurant in the basement which meant you did have to walk outside for all of 0.34 seconds – hardly an inconvenience and one of the nicest things about breakfast was the fact you got a massive mug of tea (or coffee) none of those mini ‘polite’ cups! Being English, I am somewhat addicted to tea, therefore it was nice to have a large mug of caffeine for breakfast. A lovely assortment of fruit, cheese, meats and pastries to choose from so you won’t go hungry. We got down there at 08:15 on Saturday and Sunday and there were only another 3-4 groups of people at breakfast, therefore I’d suggest 08:30 would be pretty OK to ensure you get a seat. The restaurant wasn’t the biggest I’ve seen, so there is the potential for it to get quite busy if you go later – not something that I tried, however.

Both nights we got a knock at our respective rooms and got given water by the hotel which was a nice touch.

The quality of the rooms was really good and they were serviced to a very high standard – whilst the weather in Helsinki was pretty dire the entire weekend, the thought of heading back to a lovely hotel room meant the holiday was a lot better than it could have been.

Would definitely stay here again.

Room Tip: I stayed in room 808 on the top floor and it was awesome.
See more room tips
  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Holly_82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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925 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (152)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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English first
Level Contributor
137 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed 23 February 2014 via mobile

One of my Finland based suppliers recommended the Haven to me so I was expecting a good hotel and was very pleasantly surprised on what the Haven had to offer. It's location is excellent, bar area excellent and the breakfast area very good. This hotel would suit both business and leisure travellers and the rooms are very good.

Stayed February 2014, travelled on business
Helpful?
Thank Melb_Craig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
40 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 bubbles Reviewed 17 February 2014 via mobile

Hotel haven is beautiful hotel, from the exterior it may not look all that, but inside its a delight. I booked the comfort room, although this was the cheapest option, it more than sufficed. Well decorated, Big bed, bang and olfsen tv, large bathroom with also with tv.
The location of the hotel is great, right by the water, and a short walk to the cathedral.
The staff were outstanding, polite, efficient and very friendly. Breakfast was informal buffett style which works for me. With a variety of foods; bacon, eggs, smoked salmon, fresh fruits etc. also breakfast is served until 11 on the weekend which gets a big thumbs up!
The hotel bar is smart and extremely comfortable, if you like spirits, then you will not be dissapointed, there are so many too choose from and the cocktails are outstanding!
I would stay here again if i came back to Helsinki.

Stayed February 2014, travelled as a couple
Helpful?
3 Thank Honestgone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jad L, Guest Relations Manager at Hotel Haven, responded to this review, 27 March 2014
Dear Honestgone,

Thank you for writing your lovely review of Hotel Haven.

We are delighted to know that you have enjoyed all the little details available in our establishment. Our breakfast is complimentary always and with high quality ingredients.
The Bar Haven offers a wide collection of rums and whiskies and is one of the most cozy places in town.
We look forward to welcome you again to Hotel Haven.

Best regards,

Jad Lian
Guest Relations Manager
Hotel Haven.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paris
Level Contributor
574 reviews
116 hotel reviews
common_n_hotel_reviews_1bd8 218 helpful votes
3 of 5 bubbles Reviewed 13 February 2014

The location is fine and the rooms are comfortable but the hotel has various drawbacks, besides being an ugly building. One is that breakfast, which is not up to the standards of this category of hotels, is served in a separate building, requiring guests to cross a courtyard in the freezing cold or the rain or the snow - to find a closed door until 7 a,m. Indeed, it breakfast starts rather late in this hotel. Another unpleasant surprise is that while rooms are equipped with a kettle, there are no tea or coffee bags, unlike in virtually all hotels I have stayed in across Northern Europe. Upon investigation, it is possible to purchase those at an exorbitant price, but frankly, given how expensive the rooms are, this is a disgrace. There is no pool and only a minuscule gym.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Seasondtraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelHaven, Manager at Hotel Haven, responded to this review, 17 February 2014
Dear Seasondtraveller,
Thank you for your review and I would like to apologise that during your recent stay we did not meet your expectations. Our breakfast is served at Restaurant Havis and can be accessed from both inside the hotel and outside from our glass covered terrace.
We have recently added a kettle to all our guest rooms and for a small fee of 5€ we offer a complete tea set with a variety of teas, honey, sugar and milk.
Our hotel gym located on the first floor is complimentary to all our guests and is accessible 24/7.

I once more thank for your review and hopefully we get the chance to welcome you back to Hotel Haven.

Kind regards,

Janne Ant-Wuorinen
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
186 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 bubbles Reviewed 30 January 2014

Centrally located, this hotel is fun with great rooms and a fun whisky flavoured bar. The hotel is boutique in style and is funky. Its location is great for exploring downtown Helsinki. Bedrooms were great. They are large and very quiet. Breakfast is buffet style but is a little average. I had room service which was good and efficient. The rate was excellent for the quality provided.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Bones6t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
79 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 bubbles Reviewed 29 January 2014 via mobile

Haven is perfectly located on the harbour and a short stroll to Senate Square, Esplanade Park and the shopping district. Close to trams, ferries and the picturesque waterfront.

Rooms are well appointed, spacious and clean with a massive bathroom, lounge, Nespresso machine (a nice touch) and the usual hotel inclusions.

A small but functional gym is nice.

Breakfast buffet is very comprehensive but get there early as it can get busy fast. Room service was also good and delivered without delay - great burger and fries. Some have mentioned the prices but they are par for the course for a hotel of this standard.

Staff are friendly, attentive and helpful with good local knowledge.

I'd stay at Hotel Haven again.

Stayed January 2014, travelled solo
Helpful?
1 Thank NurseRoodaal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jad L, Guest Relations Manager at Hotel Haven, responded to this review, 30 January 2014
Dear NurseRoodaal,

Thank you for taking the time to write your review.

We are glad that you enjoyed your stay with us and we hope you had a safe trip back home. Hope the cold from Helsinki is a good memory during the hot Australian summer. We surely have a cold winter going on here. We take great pride in all the notes you mentioned and we hope to keep this excellent standard.

Our colleagues have excellent knowledge of the city as you mentioned and proudly amazing language skills. Helsinki has surely lots to offer and is changing constantly with lots of design stores and café openings and new shopping districts rising.

We hope you have the chance to visit us again at Hotel Haven.

Best regards,

Jad Lian
Guest Relations Manager
Hotel Haven.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
127 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 bubbles Reviewed 29 January 2014 via mobile

I stayed at Hotel Haven for one night on a business trip. Very comfortable, friendly staff, nice bar, great location and good breakfast. Would highly recommend. I was a shame that I was on a short business trip as I would have liked to stay longer.

Stayed January 2014, travelled on business
Helpful?
Thank Colombus72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jad L, Guest Relations Manager at Hotel Haven, responded to this review, 30 January 2014
Dear Colombus72,

Thank you for your review of Hotel Haven.

We are pleased that even during your short business stay with us you had the chance to enjoy our concept of home away from home. We would be glad to welcome you again to our Hotel for business or pleasure and hopefully for a longer stay.

Best regards,

Jad Lian
Guest Relations Manager
Hotel Haven.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Haven

Property: Hotel Haven
Address: Unioninkatu 17, Helsinki 00130, Finland
Phone Number:
Region: Finland > Uusimaa > Helsinki
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Helsinki
#5 Family Hotel in Helsinki
#6 Romantic Hotel in Helsinki
#8 Luxury Hotel in Helsinki
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hotel Haven 5*
Number of rooms: 77
Official Description (provided by the hotel):
Hotel Haven, Finland’s first member of the Small Luxury Hotels of the World chain, is designed to provide homely warmth, exclusive comfort and high-quality services for the discerning guest. The hotel with 77 individual and well-appointed rooms and premium restaurant and conference services is conveniently situated in the attractive setting of Helsinki’s Market Square.In the elegant yet cosy foyer, guests can relax by the fireplace and browse leisurely through the daily papers. ... more   less 
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Also Known As:
Haven Hotel Helsinki

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