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“Exceptional service in emergency”
Review of Fabian Hotel

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Fabian Hotel
Ranked #2 of 66 Hotels in Helsinki
Certificate of Excellence
Reviewed 25 April 2014

I arrived from Singapore and at the airport my Myanmar traveling companion lost her handbag with all travel documents. After checking lost and found and being turned away by the airport police who were too busy to make a report we went to the hotel. Despite very early checkin the staff could not have been more helpful. The room was ready for use as a base and they helped us contact the police for the report, to establish the closest Myanmar embassy was in Berlin, to contact the Schengen visa authorities in Singapore to get copies of the stolen papers and print out the emails, organize sworn translations into Italian for the next day's flight to Italy, and into English for our return to Singapore, contact the Singapore Embassy (also not in Helsinki).
The upshot was that we were able to complete our planned schedule of meetings without a hitch and return home with only some delay in clearing passport control.
Without thus kind if exceptionally efficient help we could have been stranded abroad for weeks since Myanmar takes 90 days to replace passports!
Words are just not enough to cover this assistance - and since all the arrangements were dine in the morning they were able to advise my daughter about sights to see and where to try exceptional traditional Finnish dinner at a reasonable price.
They turned a nightmare into a pleasant stay with good memories.
I have stayed in some of the most luxurious hotels the world has to offer, but what the people at Fabian did was beyond even the greatest luxury - service way beyond the call of duty!

  • Stayed: April 2014, travelled with family
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6  Thank MNDCW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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513 - 519 of 1,219 reviews

Reviewed 22 April 2014

This is a fantastic hotel. The decor and facilities are top class, the location very convenient for all the sights and the staff were very helpful and friendly. Much more personal than the larger chains and can't fault anything. Small but high quality breakfast and excellent wifi speed. Unlikely to consider anywhere else next time in Helsinki.

  • Stayed: April 2014, travelled on business
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2  Thank Scottzbj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 April 2014

We stayed in late July 2013. Great location, easy walking distance to Esplanade, harbor, restaurants. Best of all was the staff and how helpful they were. They were amazing when we had to deal at length with problems with our flights back to the US--helpful, patient, encouraging. They also were very helpful in finding restaurants, when many were closed for the summer holidays. Lovely room, nice breakfast. Highly recommended.

  • Stayed: July 2013, travelled as a couple
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1  Thank wymanz2go
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 April 2014

Unobtrusive and individualistic boutique hotel down a long side street about 5 minutes walk away from the more select part of the city centre.

The lobby was tidily designer, with a reception manned by polite and efficient young staff.

We had a stylish Lux suite just off the ground floor patio. We had asked for a quiet location, and didn't hear a peep our entire stay. The comfortable little lounge was probably slightly overfurnished, but we liked the clean and versatile kitchenette. Just like being at home, with all that one might need to supplement a hotel stay. Big fridge, kettle and plenty of hot beverage facilities (including a Nespresso), loads of utensils, cutlery, crockery and glasses - even a microwave. We also had an MP3 player and a large flatscreen TV with plenty of sports and undubbed american/british programmes

In the bedroom area there was a big, firm, wide bed with individual duvets, and another large flatscreen TV right opposite. Not much room for bedside stands. In fact, on one side an adjacent cupboard door could barely open due to lack of room which made accessing the easy-to-operate safe a bit of a contortion. Wardrobe space slightly impeded by the occupation of an ironing board with a monster iron attached to the top.

The attractive cloakroom had plenty of space including a capacious shower stall with an adjustable shower head generating plenty of consistent hot water. No water seepage or mirror misting, and a top of the range hairdryer was available for tonsorial activities.

Just a step across the patio for breakfast each day. Impressive economy of space in a pseudo-kitchen just off reception and manned by two industrious ladies providing fresh wares and ensuring a spotlessly clean and tidy facility. There's a good range of mainly cold options on offer, but all high quality and plenty of it (slightly questionable porridge excepted). Good to see plenty of fresh filter coffee too.

All areas were clean, tidy and attractive. Our room missed servicing one day, but once reported the guy in reception came round to empty bins and do any other room stuff that was necessary.

We had taxied in from the Airport, but Reception got us a fixed fare cab back for 40E which was 5E less than the metered fare on the way in.

Next to the hotel is a very well stocked Alko (yes, really) off licence, and there is also a supermarket just across the nearest square. Several restaurants within 10 minutes walk away.

Helsinki is a very civilised, orderly place and most places are generally central so easily walkable, although the tram system is regular and easy to use. Use of the english language is widespread and, it seemed to me, just about perfectly spoken by all practitioners. Not a lot of Brits or Americans around either so it seems less touristy as a result. And it's certainly very bracing in April!

If I returned, I wouldn't even bother to look for an alternative to the Fabian. Book direct; rates were very competitive

  • Stayed: April 2014, travelled as a couple
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1  Thank ElmParkRoyal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 April 2014

We stayed 2 nights in the Hotel Fabian and what else can I say other than... amazing.

Was nice to get off a 27hr flight from Sydney into such a nice establishment and be welcomed so warmly into the city. The room is well appointed with great comfortable beds, great shower\bathroom.

The guys at the front desk pointed us towards a great pub for a few drinks, suggested a great place to eat as well and were more than happy to help out. We were catching the boat to Stockholm in the afternoon after checking out and they were more than happy to store our bags for us during this time. Breakfast was amazing, a great spread indeed.

As commented in other posts there is a supermarket around the corner (about 100m away) and is central to EVERYTHING, so walking to just about everywhere is more than possible from this location.

Do yourself a favour and stay here if you are in Helsinki.

Stayed: April 2014, travelled as a couple
3  Thank KarlNLu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 April 2014

I have stayed at this hotel couple of times and both experiences were perfect. Firstly, their rooms are brilliant. Good design, excellent beds and a very personal style. On my second stay I had a suite with own entrance from the yard which was perfect for our small celebration of my friend.
Secondly, Im even more surprised with the focus this hotel has. There is no restaurant as such, or any other typical hotel services, except for a bar in the reception area and the breakfast served. And I presume that is why everything works so well. The rooms are in focus, and the very friendly and personalized service you get. Less is more works perfect here. This is a hotel that makes you in a good mood and to realize what staying in a good hotel means. This is easily one of the best hotel in the city, probably the best.

Room Tip: Try the suite with own entrance from the yard.
See more room tips
  • Stayed: April 2014, travelled with friends
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1  Thank Kai H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 April 2014

99% of the time I stay at Marriott as consistency is good. With no Marriott in Helsinki, I tried the Fabian Hotel. Beautifully decorated, immaculately maintained, and the staff are exceptional. Sara Virkkala at the reception desk provided an excellent recommendation for a business dinner - very impressive staff. I would give Sara and her colleagues at the reception desk a good raise if I were General Manager. I highly recommend the Fabian! I wish I were staying longer! And, he rate was surprisingly reasonable.

  • Stayed: April 2014, travelled on business
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Thank SyrHoops
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Fabian Hotel

Address: Fabianinkatu 7, Helsinki 00130, Finland
Region: Finland > Uusimaa > Helsinki
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #2 of 66 Hotels in Helsinki
Price Range: £107 - £223 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Fabian Hotel 4*
Number of rooms: 58
Official Description (provided by the hotel):
The 58-room hotel at Fabianinkatu 7 right in the heart of the city expands the range of services available for travellers who prefer to plan their trips themselves. A special feature of the new hotel will be eight extended stay rooms for those who wish to spend a longer time in Helsinki. The architecture of the building plays a key role in the design of the interiors creating a unique identity for the hotel. ... more   less 
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