I arrived from Singapore and at the airport my Myanmar traveling companion lost her handbag with all travel documents. After checking lost and found and being turned away by the airport police who were too busy to make a report we went to the hotel. Despite very early checkin the staff could not have been more helpful. The room was ready for use as a base and they helped us contact the police for the report, to establish the closest Myanmar embassy was in Berlin, to contact the Schengen visa authorities in Singapore to get copies of the stolen papers and print out the emails, organize sworn translations into Italian for the next day's flight to Italy, and into English for our return to Singapore, contact the Singapore Embassy (also not in Helsinki).
The upshot was that we were able to complete our planned schedule of meetings without a hitch and return home with only some delay in clearing passport control.
Without thus kind if exceptionally efficient help we could have been stranded abroad for weeks since Myanmar takes 90 days to replace passports!
Words are just not enough to cover this assistance - and since all the arrangements were dine in the morning they were able to advise my daughter about sights to see and where to try exceptional traditional Finnish dinner at a reasonable price.
They turned a nightmare into a pleasant stay with good memories.
I have stayed in some of the most luxurious hotels the world has to offer, but what the people at Fabian did was beyond even the greatest luxury - service way beyond the call of duty!
- Official Description (provided by the hotel):
- The 58-room hotel at Fabianinkatu 7 right in the heart of the city expands the range of services available for travellers who prefer to plan their trips themselves. A special feature of the new hotel will be eight extended stay rooms for those who wish to spend a longer time in Helsinki. The architecture of the building plays a key role in the design of the interiors creating a unique identity for the hotel. ... more less
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