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“Service and ambience in top” 5 of 5 bubbles
Review of Hotel Kamp

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Hotel Kamp
Ranked #6 of 63 Hotels in Helsinki
Certificate of Excellence
Holbaek, Denmark
Level Contributor
156 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Service and ambience in top”
5 of 5 bubbles Reviewed 9 July 2014

When I am in Helsinki, I prefer to stay at Hotel Kämp, which is very centrally located close to the shopping streets and the busy harbor. The hotel is always nice maintained, the rooms well equipped and clean, the service good and friendly but the price of course in the higher end, but worth the cost, both on business and private trip. Do not pass up on this gem.

Room Tip: Any room will do...
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  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Johannes4300
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,246 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (127)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Victoria Point, Australia
Level Contributor
74 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 9 July 2014

We arrived here early but were given a lovely room looking out onto a quiet square. Reception staff excellent, helpful and kind. Room well appointed and spotless. Housekeeping appeared excellent during our two night stay.
Had drinks and light meal the first night in the bar. Staff there very wooden and appeared like automated dolls. No warmth, service just okay, food the same.
In contrast we had dinner the second night in the brasserie where staff were excellent and food, whilst obviously prepared in the same kitchen as bar food was quite good. We did make different choices though.
All in all we would stay here again. Location couldn't be better.

Room Tip: Executive room was lovely. Quiet even though ours was at the front of the hotel.
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  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Helpful?
Thank Aileen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anniston, Alabama
Level Contributor
251 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 bubbles Reviewed 6 July 2014

The hotel is great and the staff is very helpful and friendly. Anu and Mokke were always willing to help me find places and listen to my daily adventures. Great location as everything is close to the hotel.

Room Tip: Room 306 amazing water pressure
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  • Stayed July 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ALTravel_everywhere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kämp G, Manager at Hotel Kamp, responded to this review, 16 July 2014
Dear ALTravel_everywhere

Thank you for visiting Hotel Kämp and taking the time to share your experience.
Direct feedback from our customers, both good and bad, is the most valuable advice we can receive. We are excited to learn you have enjoyed your visit and would love to have you consider us your home away from home. I am above everything glad to hear you’ve experienced our service indigenous and we are happy to celebrate Anu and Mokke in their success!

We look forward on seeing you soon in Helsinki!

Warm regards,
Tina Kaikkonen
Assistant Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
53 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 6 July 2014 via mobile

Everything went so smoothly from the moment the taxi dropped me at the front door. The staff were friendly and helpful. The room was spacious, well appointed and also very quiet. The hotel is located very close to the major sights next to a nice park that leads to the harbour. The only thing letting it down is the expensive wifi (which I decided not to use in favour of a roaming data plan). I would happily stay here again.

Stayed July 2014, travelled solo
Helpful?
1 Thank ivantm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palm Beach
Level Contributor
111 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
4 of 5 bubbles Reviewed 6 July 2014

Highly professional front-desk and concierge services. Housekeeping spotty.
Superb location in the center of town. Easy walking to most shopping and several attractions. Junior suites vary in size and amenities so choose carefully if at this level.

  • Stayed July 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank yypo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North Carolina
Level Contributor
58 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
5 of 5 bubbles Reviewed 1 July 2014

I travel a lot on business and had the pleasure of staying at the Kamp when I did business in Helsinki a few months ago. I had not yet been to Helsinki and knew few people who had, so I didn't really know what to expect from the Kamp, though I knew it had received good reviews. It was an excellent stay! The room was lovely, and the service was excellent. I was greeted upon arrival and every morning with enthusiasm and by my name. The restaurant was excellent for both the buffet breakfasts and the terrific dinner we had. I felt looked after, which is important to me when I travel. In addition, the location of the hotel could not have been better. it is located in a fabulous section of the city, with wonderful shops, and the waterfront practically across the street. I walked to all of the main tourist attractions.

  • Stayed April 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank letudo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Hague, The Netherlands
Level Contributor
67 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
3 of 5 bubbles Reviewed 27 June 2014

When we made our reservation for our first stay at hotel Kämp, many weeks before arriving, we asked for an early check-in, adding that we would be happy to pay for that privilege. But on arrival, at 10.30 AM, we were told that we had to wait until noon. Well, that may happen. And of course, it was still an early check-in. But we were not even offered a cup of coffee, we were just given a code to use the downstairs restrooms, which clearly hadn't been cleaned yet: they were so incredibly dirty that we had to go to a nearby café to freshen up.
The hotel is in a beautiful old building, centrally located, near the harbour, the market (with the amazing food hall), the beautiful Saarinen station, and Stockmann's department store. There are also many designers shops close by. We had a large executive room, with a comfortable king size bed, a sofa with coffee table, and a desk with chair. Everything was clean, but the carpet had many dirty spots which clearly couldn't be removed. (The same goes for the carpets in the corridor.) Complimentary mineral water, but NOT free wifi!!! A beautiful marble bathroom, with bath and separate shower. (The water from the shower streamed freely from beneath the door of the enclosure, but a dyke of towels did help. We come from Holland!)
The hotel has a very good bar, with the second best Bellini's we've ever had. (For the best, you will have to go the bar of Hotel Gritti Palace, Venice.) There is also a summer terrace on the beautiful Pohjoisesplanadi, for people watching. We had a pleasant dinner in the serre of Brasserie Kämp. Good food (the three course menu is very good value), and friendly, informal service. The breakfast buffet is reasonably good.
Our second stay, about a week later, was not much different from the first. Maybe the check-in staff member was even more uninterested than some of his colleagues. Just a remark about the staff: in Kämp we've met with some very friendly, efficient staff members, but also with some persons who clearly don't know what kind of attitude, of service may be expected in a five star hotel. Tip: after meeting with an uninterested staff member, or getting a flat refusal, it helps to wait an hour or so, and then approach someone else.
We have some mixed feelings about this hotel. Great location, a good room, but some refurbishment and staff training would seem necessary. And free wifi, of course.

  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Hawet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kämp G, Manager at Hotel Kamp, responded to this review, 16 July 2014
Dear Hawet,

Thank you for your comments on Tripadvisor and sharing your feedback with us.

Firstly I am very sorry to read we were not able to provide you with an exceptional and indigenous experience. I wanted to personally reply and take your feedback forward to improve the services and products we offer. We take all feedback very seriously, and we have passed on your experiences to the departments involved to be thoroughly evaluated and investigated. I can honestly say that the service you’ve encountered are not typical for the experience we provide here at Hotel Kämp.
I am however very glad to hear you’ve experienced our restaurant Brasserie as pleasant and our Kämp Bar has been able to execute the Bellini upon your wishes.

On behalf of the entire management team, I thank you again for the time you took to share your experience with us and for the opportunity to improve our services. We hope to welcome you back in the future to experience this for yourself.

Sincerely,
Tina Kaikkonen
Assistant Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Kamp

Property: Hotel Kamp
Address: Pohjoisesplanadi 29, Helsinki 00100, Finland
Region: Finland > Uusimaa > Helsinki > Vironniemi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#4 Business Hotel in Helsinki
#4 Family Hotel in Helsinki
#5 Romantic Hotel in Helsinki
#6 Luxury Hotel in Helsinki
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Hotel Kamp 5*
Number of rooms: 179
Official Description (provided by the hotel):
Hotel Kamp, the historic, luxury landmark and iconic hotel originally built in 1887. Situated in the city center and in the middle of the shopping & business areas, 179 luxurious rooms including several suites. With spacious marble bathroom with separate shower and bathtub. The hotel boasts two distinct restaurants and infamous bar. Kamp Spa and private gym and sauna. In addition, there are exceptional spaces for private dinners, weddings to corporate events. ... more   less 
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Also Known As:
Kamp Hotel Helsinki

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