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“In serious need of attention” 3 of 5 bubbles
Review of Hotel Kamp

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Hotel Kamp
Ranked #6 of 63 Hotels in Helsinki
Certificate of Excellence
PA
Level Contributor
235 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 155 helpful votes
“In serious need of attention”
3 of 5 bubbles Reviewed 23 July 2014

Ai noticed that a great many reviews were posted by men, so I am not surprised that few mentioned the cleanliness. The housekeeping needs serious attention. On the floor outside of the elevator on our floor there was a piece of paper that was not picked up for three days. The vase on the way to the bar have not been dusted for months. I dropped a piece of cellophane in my room and it was not picked up for two days. We had no turn down service on or first day and had to ask for it on another evening. The desk in our room needed dusting below just the surface.
On the positive, the breakfast buffet was good and the personnel were exceedingly friendly. The bathroom was rat iota ally designed except for the light switch being located outside so that I woke my husband up when I had to visit the potty at night. Very annoying.
I want to reinforce the comments about the wifi. He'll, just charge me more for the room and quit nickel and dimming my charges. Expensive wifi charges are the number one annoyance aof travelers. Take heed Kamp. Clean up and provide wifi.

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank wandaMPa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,247 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (127)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Dubai, United Arab Emirates
Level Contributor
37 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 22 July 2014 via mobile

Luxury hotel in the middle of the shopping centre. Walking distance from main train station and ferry harbour.
Only thing I didn't like is the room service will charge extra for orders less than 50 Euros.

  • Stayed May 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Dubaitourist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, California
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 20 July 2014

I stayed at the Hotel Kamp every week or so for 4 months on business last year and grew fond of it even though though the age of the property is showing through. It's truly one of the most elegant and charming hotels I've stayed at and I think -- a bargain for the location (and if you're a platinum member!)

Suite upgrades were rare April -August. Out of the 12+ weeks I stayed, I was upgraded for just 2 of the weeks but very much enjoyed the suites both times. The Molton Brown toiletries in the suites were appreciated, so were the views of the main Esplanade. Each suite is unique and though not very spacious, they felt elegant and a large step above the regular rooms.

In the regular rooms, as a platinum member, I always received a half bottle of red wine upon check in. All rooms have great blackout drapes -- useful if you're visiting during the bright summer nights. All bathrooms are marble and very generously sized. Some of the showers are a bit leaky and water pressure is varied between rooms.

My two favorite things about staying at the Kamp -- which absolutely warrants a visit back if I am ever in Helsinki again:
-The saunas in the spa are absolutely fantastic. The saunas are free of charge to platinum guests and the spa offers 3 different saunas: traditional finnish, steam, and turkish bath. I always found the turkish bath much too hot (when it wasn't broken), but the other two are just beyond comparison. Hands down best sauna facilities I've ever used.

-The food: the breakfast spread at the Brasserie Kamp is generous and the quality is outstanding. Their croissants are the most buttery and flaky I've had outside of Paris. There's lots of fruit and fresh and smoked fish, and eggs done different ways. It's the best bargain if you use select the breakfast as your platinum amenity. The lunch and dinner service is good but I preferred the other connecting restaurant, Yume, for dinner. Make sure to visit the Kamp Bar at night -- it is a great scene, very stylish, and goes late (late for Helsinki) -- hard to find elsewhere in Helsinki. There's a good selection of scotches and whiskeys and the cocktails are always expertly made.

The service was always professional, if a bit sterile.

Room for improvement:
-Bed linens (sheets) and towels were scratchy and fell well below expectations. I can forgive the slightly worn furnishings but the linens were really quite a few levels below what I'd expect at a Luxury Collection hotel and really a disappointment. Even standard Sheratons in the US have better quality bedding. They'll be fine for a short visit but I was always glad to be sleeping in another bed when I left.

-Improve quality of toiletries. The air in the room and in Helsinki is very very dry, even in the summer months. The bath toiletries irritated my skin and caused even more dryness, while the lotion wasn't very effective.

Overall, it was still a wonderful experience -- and I'll definitely be back if I'm in Helsinki.

Room Tip: Inward facing rooms (towards the courtyards) are smaller, quieter. Outward facing rooms are brighter...
See more room tips
  • Stayed August 2013, travelled on business
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank burgersnobSF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney,
Level Contributor
29 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed 17 July 2014

Yes, this shows it's age but still probably one of the better hotels in Helsinki. Good location but no great views unfortunately. Free wi fi only in the reception area but if all you want is to check emails that's fine, anything else could be costly. Nice little restaurant/cafe but suggest a la carte for breakfast as the buffet is quite pricey unless you are a big eater. Room was comfortable and the bath and shower was well set up. Nothing special for a top hotel.

Room Tip: The higher the better
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  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank gadSydney_
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenix
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 bubbles Reviewed 15 July 2014 via mobile

We stayed in a deluxe room that was small and over $600 per night. The room was clean but felt old. Sheets slightly small for bed kept coming up during the night. Showers were tiny. View of a very ugly inner court. It was warm and we had to call service to get ac. Front desk was always very busy and had to wait in lines to get direction and info... Bellman were great and front desk nice and helpful when you get to them.

Stayed July 2014, travelled with family
Helpful?
4 Thank Scout777Phx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tina_Kaikkonen, Johtaja at Hotel Kamp, responded to this review, 21 July 2014
Dear Scout777Phx,

Thank you for your comments and review of your stay. I wish to express my sincerest apologies for the inconveniences you’ve faced during your stay here with us. It is regrettable to hear your stay did not meet your expectations, and I am very sorry to hear you had to wait to get service. This is of course not our regular situation as we try to attend to our guests needs as promptly as possible.

I am however excited to hear you have encountered our staff as nice and helpful, since we encourage our personnel to give memorable service to all our guests to make their stay most comfortable. I am also happy to express our future plans of refurbishing our guest rooms in 2015, when I hope you have a chance to experience the newly refurbished rooms.

On behalf of the entire management team, I thank you again for the time you took to share your experience with us and for the opportunity to improve our services. We hope to welcome you back in the future!

Kind regards,
Tina Kaikkonen
Assistant Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Helsinki, Finland
Level Contributor
126 reviews
120 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
5 of 5 bubbles Reviewed 11 July 2014 via mobile

Kämp has it's own character amongst Helsinki hotels and a very central location. Our standard room was rather compact and facing inner yard that was not such an exciting as for the view. The hotel needs to invest in few more pillows as getting extra pillows seemed to be a challenge.

Stayed June 2014, travelled as a couple
Helpful?
Thank mikaramram
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 11 July 2014

I have the privilege of travelling quite regularly and had the pleasant experience of the Hotel Kamp. When the taxi driver asked me if I was a celebrity staying there it did make me chuckle and I guess went someway to guide me on the fact that the hotel wasn't the cheapest I had stayed in.

I received a very warm welcome from the reception team. The hotel had a distinctly historical luxury feel to it which continued when entering the room. I felt like I was staying in a palace. The bed was very comfortable (to the point I nearly overslept) and the room finished to a very high standard and was very clean. I was blasted by the shower, which is a big plus when needing to wake up at an ungodly hour. Location-wise you cannot go wrong as you are within walking distance of the harbour, shops and public transportation. The bar on the ground floor was very nice, and waiting staff very attentive.

The Kamp would have got a 5* for me but the one thing that left a bad taste in my mouth was the charges for the WiFi. They were extortionate! With the room being a premium price I was surprised. In the 21st century you do not expect to be paying €40 for 24 hours access. A low cost hotel maybe, but not here. Fortunately I could access the internet by pairing with my work handset so not the end of the world.

  • Stayed September 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Justin T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Kamp

Property: Hotel Kamp
Address: Pohjoisesplanadi 29, Helsinki 00100, Finland
Region: Finland > Uusimaa > Helsinki > Vironniemi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#4 Family Hotel in Helsinki
#4 Business Hotel in Helsinki
#5 Romantic Hotel in Helsinki
#6 Luxury Hotel in Helsinki
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Hotel Kamp 5*
Number of rooms: 179
Official Description (provided by the hotel):
Hotel Kamp, the historic, luxury landmark and iconic hotel originally built in 1887. Situated in the city center and in the middle of the shopping & business areas, 179 luxurious rooms including several suites. With spacious marble bathroom with separate shower and bathtub. The hotel boasts two distinct restaurants and infamous bar. Kamp Spa and private gym and sauna. In addition, there are exceptional spaces for private dinners, weddings to corporate events. ... more   less 
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Also Known As:
Kamp Hotel Helsinki

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