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“Doesn't honor gold card upgrades”

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Radisson Blu Plaza Hotel, Helsinki
Ranked #11 of 66 Hotels in Helsinki
Certificate of Excellence
GreenLeadersSilver level
Reviewed 28 June 2014

I came and stayed here over 20 times on business over the last 5 years -- so much so that the staff recognized me. And even though I had received a Club Carlson Gold Card for my frequent stays at this and other Radissons, this hotel would refuse to upgrade my room (a privilege given by the gold card). This was the only Radisson which refused the upgrade -- while the other ones in Helsinki, Stockholm, Tallinn and elsewhere would do it.

Other than that, the hotel is a pretty bog standard Radisson. The rooms are fine, the breakfasts are very good. The location is convenient, next to the train station and about 5 minutes' walk to Pohjolaesplenade. My only other complaint would be that the line to checkout in the morning can get a big long, so if you are traveling on business and have meetings to get to, you should try to get down to the lobby about 10-15 minutes early to do the checkout to make sure you don't get held up.

Room Tip: They are all pretty much the same, if you choose a non smoking room with a queen sized bed.
  • Stayed: July 2013, travelled on business
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Thank Doug R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roberto B, Guest Service Agent at Radisson Blu Plaza Hotel, Helsinki, responded to this reviewResponded 29 June 2014

Dear Doug R ,

Thank you very much for your review.

I am happy you enjoyed our hotel's facilities and the quality of the breakfast.
As Club Carlson Gold member you are entitled to receive the best room in the category booked ( in your case it was standard ) . As complimentary Upgrade it doesn't necessarily mean the better room category ( for example Business Class rooms ) but it means also rooms located on the high floor , street view etc.
At the moment only the Club Carlson Concierge members have the benefits ( upon avalaibility ) to be upgrated automatically to the next room category .
In any case , we always recognize all our Club Carlson golden members arranging some refreshment into the room or a complimentary drink ( glass of wine , beer or water ) for their stay.

Thank you again for sharing your experience at Plaza Hotel with other Trip Advisor users.

Don't hesitate to contact me if you have any further questions concerning our loyalty program.
roberto.barbato@radissonblu.com

Kind regards ,

Roberto Barbato

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Reviews (2,087)
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913 - 919 of 2,087 reviews

Reviewed 26 June 2014

Excellent location, next to railway station, walking distance to bus central and many restaurants and shops. Staff is smily, attentive and helpful. Renovated rooms, not spacious but well equipped. Classic Radisson breakfast with rich variety of food. Hotel perfectly suits for short business trips, but should be especially good for romantic weekends.

Stayed: November 2013, travelled on business
Thank Farberry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roberto B, Guest Service Agent at Radisson Blu Plaza Hotel, Helsinki, responded to this reviewResponded 28 June 2014

Dear FarBerry ,

Thank you very much for your accurate review.
I am glad you enjoyed our hotel's facilities and the service provide by our staff.
You are totally right our central location allows to reach all the most important capital spots and in the same time we ensure a magic & comfortable sleep in our " Blu Dreams " beds.

Again many thanks for the time used to share your experience with other Trip Advisor users.

Kind regards ,

Roberto B.

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Reviewed 26 June 2014

- Good rooms and facilities, reasonably up to date
- Very, very friendly hotel staff
- Good on-site restaurant with great service during the day, but seemingly only reasonable at night.
- The location is so perfect, one can simply walk to all the best locations in Helsinki.

Room Tip: I cannot offer any special advice upon room selection - sorry.
  • Stayed: May 2014, travelled as a couple
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1  Thank JosephLynch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roberto B, Guest Service Agent at Radisson Blu Plaza Hotel, Helsinki, responded to this reviewResponded 28 June 2014

Dear Joseph Nl ,

Thank you for your review.
I am glad you enjoyed our hotel's facilities and the service provide by our staff.
You are totally right our central location allows to reach all the most important capital spots and in the same time we ensure a comfortable sleep.

Again many thanks for the time used to share your experience with other Trip Advisor users.

Kind regards ,

Roberto B.

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Reviewed 26 June 2014

We stayed for 5 nights in this hotel. We really liked the design of the building: the beautiful old building is nicely complemented by the modern style of the hotel. This applies to the entire building, even the hallways and breakfast-hall.
At one point we found our room a bit hot (24 deg C) at night, and were immediately offered a different room located near our old room. Although we had one night of bad sleep, I was pleasantly surprised by the offer we immediately received.

The breakfast was elaborate and breakfast times are also long (until 11:00). It has a wide variety of delicious foods and great service.

We borrowed two bikes and toured Helsinki with these, which is really something we can recommend.

Room Tip: The rooms on the inside of the building, that is not facing the streets of Helsinki, might be a bit...
  • Stayed: June 2014, travelled as a couple
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Thank Roel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roberto B, Guest Service Agent at Radisson Blu Plaza Hotel, Helsinki, responded to this reviewResponded 28 June 2014

Dear Roel B ,

Thank you very much for your review.
I am glad you had a pleasant stay at Plaza Hotel .
I am pleased you admired our modern / classical design too and the quality of our " Super Breakfast " .
The location also represents and added value for each guests because all the most important capital spots are close and reachable by walk .
Again many thanks for sharing your experience at Plaza Hotel with other Trip Advisor users.

Kind regards ,

Roberto B.

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Reviewed 25 June 2014

How many times we've stayed there? I can't count. And every-every time this hotel is the top Helsinki choice. Renovated with smily staff, you can feel yourself like in luxury Asian 5 star property :) Service is awesome. Breakfast service is good, variety is perfect. I personally love their beds and pillows. Love to stay here again during my next Fin overnight!

  • Stayed: May 2014, travelled as a couple
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1  Thank alexzhdanov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roberto B, Guest Service Agent at Radisson Blu Plaza Hotel, Helsinki, responded to this reviewResponded 28 June 2014

Dear alexzhdan ,

Thank you for your amazing review.
It's always nice to receive such beautiful feedback .
I liked your review title and it 's important for us to create a long loyalty with each of our guests.
Our staff is constantly trained in order to make our guests happy as much as they can; It' s important we succeed on it.

Again many thanks for sharing your experience at Plaza hotel with other Trip Advisor users.
Whatever you wish to come back here , we will be more than happy to allocate you and your family.

Kind regards ,

Roberto B.

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Reviewed 24 June 2014

Excellent position in city close to the shops and a short walk from the harbourside. Nice rooms although no view from ours. Breakfast good and staff pleasant. Comfortable beds and good shower. Reception is bright colorful and spacious. Breakfast a little busy during usual rush times but good choices.

  • Stayed: September 2013, travelled on business
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Thank Jan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roberto B, Guest Service Agent at Radisson Blu Plaza Hotel, Helsinki, responded to this reviewResponded 28 June 2014

Dear Jan D ,

Thank you for your review.
I am glad liked our hotel's facilities .
Our super central location allows our guests to reach easily the most important capital spots.
It's nice to read you " fell in love " with the Finnish Blu Dreams pillows and beds too :-).

Again many thanks for sharing your experience at Plaza Hotel with other Trip Advisor users.

Kind regards ,

Roberto Barbato

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Reviewed 22 June 2014

The Radisson Plaza is a truly excellent hotel. The rooms are recently re-decorated with fine materials, like wooden floor, and are very spacious. There was really nothing to complain about in the room.

The Super Breakfast Buffet is also superb. Basically everything you can wish for is on offer and you sit in a nice and cosy and yet modern environment. The juice dispenser is operated from an iPad...

When we made our booking it was clearly stated at the Swedish homepage that the breakfast buffet was included. Once at the hotel we were told that it was not included. After some discussions with the reception manager they offered us the breakfast anyway, which was very appreciated.

  • Stayed: May 2014, travelled with friends
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1  Thank Swede1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roberto B, Guest Service Agent at Radisson Blu Plaza Hotel, Helsinki, responded to this reviewResponded 24 June 2014

Dear Swede1979 ,

Thank you very much for your accurate feedback .
It 's nice to read you had a wonderful stay here at Plaza hotel.
All our staff is constantly trained in order to offer and strive the best in the customer service .
I am happy that the breakfast misunderstanding was quickly solved too.

Again many thanks for sharing your experience at Plaza hotel with other Trip Advisor users.

Have a great Summer Time !

Regards ,

Roberto B.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Radisson Blu Plaza Hotel, Helsinki

Address: Mikonkatu 23, Helsinki 00100, Finland
Phone Number:
Region: Finland > Uusimaa > Helsinki > Vironniemi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Family Hotel in Helsinki
#3 Business Hotel in Helsinki
#3 Romantic Hotel in Helsinki
#7 Green Hotel in Helsinki
#11 Luxury Hotel in Helsinki
Price Range: £111 - £251 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Radisson Blu Plaza Hotel, Helsinki 4.5*
Number of rooms: 302
Official Description (provided by the hotel):
Situated in the heart of Helsinki; convenient to the city's business, shopping & entertainment centers; near major transportation. ... more   less 
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Also Known As:
Radisson Blu Plaza Hotel, Helsinki Hotel Helsinki
Radisson Helsinki
Helsinki Radisson

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