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“Standard not living up to the price.”

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Hotel Rivoli Jardin
Ranked #27 of 65 Hotels in Helsinki
Copenhagen, Denmark
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Standard not living up to the price.”
Reviewed 19 June 2013

My choice of this hotel was based on the central position and the nice photos of rooms with beautiful wallpaintings. However it turned out that there was only two such rooms (suites). We were offered a very ordinary small room, boring furnished - absolutely no luxury. So compared to the standard the price was far too high. The breakfast was good.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank birnoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Merja_Koski_GM, General Manager at Hotel Rivoli Jardin, responded to this review, 20 June 2013
Dear Madame,
Thank you for taking the time to review your stay at our hotel. At Rivoli Jardin we endeavour to ensure all our guests have an enjoyable stay in a comfortable environment and do apologize that on this occasion we failed to provide this.
The images,which you had made ​​your reservation, were in different categories and
unfortunately we were so full we were not even able to upgrade you.
I understand your disappointment and hope we still have a possibility to serve you some other time.
I hope you still enjoyed your visit in Helsinki
best regards
Merja Koski
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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392 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (29)
Date | Rating
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
San Francisco, California
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 18 June 2013

Enjoy your visit to Helsinki staying at the Rivoli Jardin, hidden back off a quiet and safe downtown street just a block off the Esplanade. Our two night stay included stone-quiet rest in a spotless room, along with a splendid Finnish breakfast buffet both mornings.

This was my third stay in downtown Helsinki and the first for my wife. I'll stop searching for good hotels there now that we've enjoyed this one.

We chose the Rivoli Jardin in order to be close by all the main sites yet not be stuck in a larger, more impersonal property as we came off of a business trip and launched our vacation time in Helsinki. We were not disappointed. The expected amenities are all tip-top. We needed to ship off a parcel mid-trip here as well as get a garment laundered in one day - both cheerfully handled. The hotel deposit boxes at the desk will hold a monster laptop for your peace of mind.

There's a modern, hidden grocery across the street, a bakery/cafe two doors down and loads of good dining and refreshment a block down the street along the Esplanade. It's a 10-12 minute walk from the rail terminal, easily negotiated.

Special treats included a cheerful nook for noshing if the main buffet area is busy, a fast elevator to our 5th floor room and that authentic Finnish breakfast fare, including good coffee and an espresso/cappuccino/latte machine. The cleanliness and comfort, along with the friendliness and good location combine to make for excellent value. Next time our travels take us to Helsinki this is where we'll stay.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank RTWTraveler10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Forster, Australia
Level 6 Contributor
144 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 12 June 2013

My friend and I stayed at this hotel for 2 nights and we found the room to be very comfortable, the bathroom excellent and you couldn't ask for a better location - my friend and I agreed it was the best hotel we stayed at for our whole holiday.

Breakfast in the morning was plentiful (and delicious) and I liked that you could get tea, coffee, water and biscuits at any time of the day.

Am looking forward to staying here again in July.

  • Stayed May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fiona W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reykjavik, Iceland
Level 3 Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 19 May 2013

I stayed at Rivoli Jardin in 2011 and when I went again (May 2013) I decided to book there again.
This hotel has a good location in the city center and good value. The room is clean and a good size. I like the atmosphere there and the good personal service they provide. They have free Internet and I what I really like is that they have some fruit and cakes in the lobby you can grab on your way in and out.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sverrir Jan N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St. Petersburg, Russia
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 18 March 2013

I've visited Rivoli Jardin on 14-15 May 2011 weekend with appropriate booking via booking.com

It happened that we arrived to Helsinki on 6 a.m. It was too cold and we decided to reach our hotel, get wi-fi and decide if we could find some 24hr cafe or make early checking, also get some warm coffee.

When we got Rivoli Jardin the door was closed.
I called via the doorbell

1) Receptionist answered that she can't get us in saying all rooms are occupied (I didn't say any word yet!)

2) I convinced her to get us in because it's too cold to stand outdoors. Only after I said that I've booked room she unlocked the door.

3) there was terribly cold a wind was blowing - that is totally unfriendly behavior
4) I just asked portie for wi-fi permission to sit in the hall for 30 minutes - said she can't allow us to sit there up to our check in
5) I asked porite for wi-fi access and permission to sit in hall TWICE times more - at laste she gave me a code for 24 hours for 10 euro

6) she ignored my questions about coffee/tea (i hoped it would warm us)

i agreed to register an early check in for additional 50 euro. We were suggested twin number, because the double room which I've booked (check in is after 2 p.m.) is occupied.
7) she said in NO WAY we can switch room on 2 p.m. from twin room to our reserved double room.

I was VERY confused because it is my right to get the room which i've booked via booking.com, so I assume this is a violation of booking agreement (i've not signed up any cancellation of my booking)

Nevertheless the next days, Saturday and Sunday, there were very friendly porties. But the first impression is the most memorable.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank sergeytverskikh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Merja_Koski_GM, General Manager at Hotel Rivoli Jardin, responded to this review, 22 March 2013
Dear Sir
thank you for your feedback, I agree 100% with you, the first impression is the most important.
Apologies for you experiences at the Hotel Rivoli Jardin.
For added security, we do keep the front doors closed during the nights/early mornings.
Customers are allowed to sit at the lobby but we do hope customers who arrive early in the morning, understand that the rooms might not be ready before the actual check-in time.
I’m sorry the receptionist failed to inform you of the coffee/tea that is available at the lobby 24/7. There are also biscuits and pastries to enjoy. We apologize for that.
The Wi-Fi is available at the reception area for additional cost of 10€.
The receptionist wanted you to have a room to rest and offered you a twin room instead of a double. The point was, to accept a different type of room for the whole stay or waiting till the room of your request was available.. (There are no laws or booking agreements that does not allow this nor would be considerate as a violation of any agreements).
We thank you for your feedback and hope these answers will give you a peace of mind. Hope your next stay at Hotel Rivoli Jardin will be more pleasurable. We wish you a sunny spring in St. Petersburg!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saint Petersburg, Saint Petersburg City, Russia
Level 4 Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 28 February 2013

This hotel is nice and the mane reason for stay there is reasonable for money. It is not far from the center it is located in quiet center of Helsinki. It takes no more then 15 min from Rail way station.
Breakfast is good and you have choices, with children it is reason. Espresso for breakfast included in price. I am not sure that they have fridge in rooms.

There is no restaurant in the hotel, but near you can find few best restaurants in Helsinki Michelin choice.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Elena S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clearwater Beach, FL
Level 6 Contributor
265 reviews
188 hotel reviews
common_n_hotel_reviews_1bd8 311 helpful votes
Reviewed 25 February 2013

Lovely hotel, well siuated in downtown Helsinki. Good breakfast. Helpful staff. I deducted a point because they charge 10 euro per day for the internet and still could not get to our email server - do not know what was the problem. In my opinion, charging for internet in todays market is a ratings negative.

  • Stayed February 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Traveler5548
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Rivoli Jardin

Property: Hotel Rivoli Jardin
Address: Kasarmikatu 40, Helsinki 00130, Finland
Phone Number:
Region: Finland > Uusimaa > Helsinki
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Room Service
Hotel Style:
#13 Romantic Hotel in Helsinki
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hotel Rivoli Jardin 3.5*
Number of rooms: 55
Official Description (provided by the hotel):
This stylish Hotel Rivoli Jardin offers rooms and apartments next to the Esplanadi shopping streets, about 10 minutes walk from Helsinki Central Station. The individually designed guest rooms at the HOTEL Rivoli Jardin have air conditioning, minibars, work desks and a wide selection of TV channels (for example: CNN, BBC World, TVE, RAI Uno, TV5Monde, TV1RusEurope). The Rivoli APARTMENTS have a TV, a DVD player and a fully equipped kitchen with refrigerator, microwave and tea/coffee maker and free Internet. The central location offers easy access to culture (Design District), shopping and entertainment. There are plenty of bars and restaurants (Michelin Star) within walking distance. The helpful staff can provide tourist information and other services. The following Rivoli owned restaurants are within 15 minutes walk of Hotel & Apartments Rivoli Jardin. The Rivoli Restaurant offers French influenced Finnish cuisine, and a variety of Italian dishes can be sampled at the Trattoria Rivoletto, both located at Albertinkatu 38. Guests can also try the Russian menu at Restaurant Bellevue at Rahapajankatu 3, near the Russian Orthodox Uspenski Cathedral. ... more   less 
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Also Known As:
Rivoli Jardin Helsinki

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